Kroger

I met this Kroger employee that is jacked he benches 2 plates squats 405 and deadlifts 855 he has huge lats and provides the best care his name is john / jack clouse IF U DONT GIVE HIM A RAISE I WILL FIND YOU AND HUNT YOU DOWN TILL UR CRYING IN A CORNER BEGGING FOR MERCY ON YOUR KNEES

Their customer service line (including the on line chat) is absolutely horrible! They actually have this statement on their web site...(If you'd like to speak with us directly, or if this is an urgent matter, please call us at 1-800-KRO-GERS (*******377).)
I had an issue from September 6 that had never been followed up, and when I finally called back they said it would take another three weeks to call me back about! I spoke to some manager named Simon who simply told me that they're a big company and there's nothing anyone can do. Well, their company is so *******@cking big they certainly don't need customers like me. I can go to Walmart and get treated like sh!t and at least save some money. Or better yet, pay a little more and go to Giant Eagle where they actually believe in customer service, I guess because they're not so high and mighty, like Krogers now is, that they don't need customers anymore. Honestly haven't had customer service this awful since I dealt with United Airlines and Taco Bell. Needless to say I don't waste my money on those companies anymore.

As usual today, I purchased items "on sale" from my Kroger location As usually happens about 25% of the time, the sale price does NOT ring up when checking out. Toady I purchased two items (shredded Kroger cheese for 6.99 reduced to 5.99 and Kroger sour cream advertised in store for 1.99). Neither sale price range up. It seems that when this happens, no one seems to make an effort to get it corrected on the computer.
Problem two is employee attitudes. When I ask for the location of a product, I often get " I think its on aisle such and such" instead of "I don't know but let me find out where it is". I'm too old to walk around the store playing seek and find.

Problem three: The produce section is usually either understocked or the produce is not very appetizing looking. Produce usually doesn't last long after getting it home.

Problem 4: unstacked shelves, often out of items. No excuse. The Publix store in the neighborhood has well stocked shelves and I rarely find items I need sold out.

I strongly suggest checking your receipts before leaving the store to make sure you haven't been overcharged. Their advertised "freshness" guarantee you see on tv is worthless, because if its not fresh,
The only thing you get is an "oh well".

Too bad I had to rate Kroger with one star, but there is no 0 star category.

The Kroger store I use is located at 1510 Eastridge Road, Richmond Va.

When in line at uscan lady moved away from scan as if she was done so I moved forward the uscan worker got in my way & block me off like i was going to run out the store Just a nonstop harassment I'm not liking Kroger much right now this is my 4-5 Complaint I went to the bbb aweek ago still nothing has been done!

I put stuff on sale and then when it rings up at the cash register it rings up higher cuz I said you didn't download something to your phone that's bull crap if I got the card I shouldn't have to download and some people's phones don't download and I'm pretty sure it's against the law to say it's causes $2 and then rings up $4 I hope they fix this f****** problem cuz I'm not buying a phone that downloads your f****** coupons you put a f****** thing on sale that's what should ring up I'm going to contact the damn lawyer and find out if I can get a lawsuit again still for ripping people off because if you're charging one thing and then it rings up another I'm pretty sure that's against the law

This started off as an amazing service. My first order was spot on so I went for the $60/year delivery service. I told everyone about how splendid it was. Then came my 2nd, 3rd and 4th orders which were an abomination.

First of all, with the exception of ground beef, the red meat is always unavailable. I just ordered 2 briskets and a chuck roast. Brisket was on sale for $2.47. They sent me over 30lbs at $5.99/lb. It was over $176. The roast was subbed with something 2x the price. My last order they charged me for the 'freebies'. I was missing a bunch of stuff but was charged. (that was the 1st time this happened).

Don't email or chat when they rip you off. Call. You'll be on hold for 20min but the reps are actually American and helpful. I got a refund and canceled this trash. Guess I'm going to the store from now on

My wife taught me to review all grocery slips from Kroger. Almost invariably, they over charge on something or another. My nemesis is with the soda pop area. You absolutely have to, have to, have to read every word on the shelf tag. I usually get it right, but today, I was wrong again for the umpteenth time.
Their trick is to change the number of bottles you have to buy to get the marked price. They change the typeface each time, so sometimes it is small, sometimes it is large and should not be easy to miss, but is anyway, because you didn't expect it to be so large.
In any case, the generic brand is the trickiest. One week it is 69 cents if you buy 3. Next week it is 79 cents if you buy 5, next week (this week) the name brand is 88 cents if you buy 4. Some weeks, you can buy just one for 79 cents, other weeks you have to buy 5 to get the 79 cent price. I got caught today and didn't read the tag quite right. I bought three name brand sodas that I thought would be 88 cents each--that's the biggest type face. Well, when I went to check out, it was $1.67. I went to "customer service" Ha Ha Ha. The lady there pointed out that it was 88 cents for four not three. She was absolutely right. I muttered a few polite criticisms and told her to take them all back. I didn't buy any. The store brand was 79 cents if you buy? (I forgot to look).
Always tricking the customer. Of course if you buy $100+ worth of groceries, you won't see that you got gypped--who takes the time to look at 40 or 50 items anyway? Kroger wins.

At least twice a week one or more of the digital coupons will not work correctly when I check out at the register. Customer Service closes at 8pm and NO ONE in entire store has authority to override the APP! They want me to come back the next day and go to Customer Service to get acc refund the overcharge. I couldn't buy cherries for my family this evening because the App didn't link the digital coupon price of $1.99 lb - instead of $4.99 lb to the register. I just couldn't afford to spend the cash for the regular price. This has happened several times. I also find the app to be the worst mess of confusing information and wayfinding I have ever used. I have used their shopper card for years so I could get the sale price and use the points for gas discounts. They get to use all of the data from my purchases. I got the app because I wanted the digital coupon prices. So now they get even more data from me but the coupons don't work. Also, if there is a sale sign posted next to an item, I always take a photo of it because when I go to pay, the sale price won't show up at the register and the clerk will never take my word for it. I show them the photo so I don't have to walk back across the store to prove it. It's the worst grocery store I have ever shopped. Other stores have merchandise - even with all the supply chain issues - but Kroger looks like a Moscow grocery store with numerous empty shelves on every aisle.

I an absolutely discussed with Kroger customer service. I called because i believed the local store made an honest mistake and put one of my bags in with someone else's order. I didn't put all of my items away as soon as i got home because I went to the store on my lunch break. When I put my items away i discovered some of my items were missing. I called customer service the first time and was on the call for 48 minutes. The lady said i had 4 cancelled items and i told her no I had 1 that was on my order and the items i was missing were on my paid receipt. She advised she needed to call the store and was having system issues but I still waited. She comes back and again tells me she does not see the items i'm missing on my order. Again i tell her i'm looking at what i paid for. She then proceeded to tell me my order is fraud...what and that its not about me...excuse me! Now i'm really upset and demanded to speak to a supervisor and she tell me she already spoke to a supervisor and they are going to tell me the same thing. I finally hang up and tried to call again and find out why they are accusing me of being a thief and have now just been on hold for 1hour and 5minutes and no one will answer.

This is for the store on FM1488 & 2978 in Magnolia, Texas. The store is dirty, the items are out of date and if you want a cart you better go to the parking lot and find one. This store has all the reasons to drive further and shop at HEB. THIS STORE STINKS AND THE MANAGEMENT STINKS TOO!

King Soopers doesn't accept snap benefits if the benefits are on the cash side of the card and not the food side. That's $#*!ed! You are and continue to be a worthless pile of $#*!.

Kroger on 71st and Georgetown rd has the worse manager and employees in indianapolis, I'm senior citizen and manager refuse to type my card number in the computer my card was broken granddaughter

Rodney was great! My order was on time and the driver very polite and deserving of a starI've been using Kroger for a year now and works great for me.

Instacart poor service with Kroger is a sign that Kroger does not care.
Kroger should make Instacart responsible so that Kroger reputation does not go down like Instacart reputation.

I have shopped at Kroger for 35 years. I am appalled by the terrible service of both their pick-up services at their store and their home delivery. They fail to deliver 30% of the items. They bring damaged products to your car, and after you have driven home and find the damaged products - as well as what they didn't provide - they tell you the only way to return the items is to enter the store to return them. THE PURPOSE OF THE PICK-UP IS SO THAT YOU DON'T HAVE TO GO INTO THE STORE! My husband and I both are positive for coronavirus, and they just told us to bring the items into the store if we want them replaced! And, of course,, that means driving back to the store also. Terrible, terrible service!

Kroger charged me for groceries to be delivered. When they didn't arrive, I contacted customer service and they only made EXCUSES! Will NEVER do business with them again!

When I moved to GA I became a die hard Kroger shopper for 13 years. I recently moved to Florida and Publix has a monoply here. They are SO EXPENSIVE. I started to use Kroger delivery last month and 2 thumbs up. They are fast, efficient, price savvy and the delivery drivers are friendly and helpful.

LOVE KROGERS... PLEASE COME TO FLORIDA!

WOULD YOU TAKE MOLDED, HALF ROTTEN FOOD HOME TO YOUR FAMILY?
DO YOU KNOW YOUR JOB IS TO MAKE SURE THAT WITHERED, ROTTEN AND MOLDY PRODUCE IS NOT ON YOUR SHELF AT ALL. SHOPPERS SHOULD NOT HAVE TO OPEN PACKAGED PRODUCE TO CHECK FOR THE BAD, ROTTEN, MOLDY FOOD ON THE BOTTOM BUT I DO BECAUSE KROGER SELLS ROTTEN PRODUCE.

I order from Kroger delivery because it's the only store close to me.
Last week I placed an order to be delivered between 7:00-8:00 AM. At 9:05 I received a voicemail from Kroger that was illegible. All I could understand was the word credit. I called the customer service number and they had no idea why I was called. Finally after about half an hour I was told that they had staffing issues at the distribution center and they had no intention to deliver that day. They also had no idea why I wasn't contacted for over an hour AFTER the delivery window. They then sent me an email saying they were sorry that I canceled the order even though they canceled.
Kroger admittedly hires customer service representatives and supervisors from outside the country with little understanding of the English language.
Another trick that Kroger pulls is to offer a discount amount or a certain price if you order a certain number of items and be out of stock or substitute an item that's not on the list. Then they charge you full price for every item since you didn't get enough of the items on the list.
For over a year they posted on the website that the driver would contact when they arrive but it didn't happen. Customer service representatives, supervisors and corporate office personnel said that the driver wasn't supposed to contact the customer even though it was posted on the website. Eventually that statement was removed.