Kroger

I work for Kroger, mabie not much longer seems to how you don't get regular raises no bonuses not even a turkey or ham for the holidays no Christmas parties no nothing and to top it off I learned all the mangers are getting 1000 to 2500 bonus when it's us reg employees that do all the work, no waunder Kroger can't keep help, where's our 1000 to 2500 in a bonus must be nice!

Kroger's website is the worst I have encountered. Couple this with the way store has gone, I will no longer shop Kroger. Heb is a much better store all around.

I am unable to shop in the stores because of a severe injury, so have to order online, and depend on home deliveries. Their computerized ordering software is an absolute nightmare. I've had to battle software error messages, many that aren't even legitimate, throughout every order I place. I've been reporting this for months, to no avail. Then, there's the inventory issues. The software allows the user to order to order things that are not available. No notice is given of this until after the order has been processed. The user's funds for these items are on hold in bank accounts for up to around 10 days. Then, they also advertise specials, and don't stock anywhere what they need to support these specials. Customers don't want to go back out, and shop at some other store, so they either purchase something else at a higher cost, or do without. I could write a book about these people if I wanted to. Hard working, responsible, and honest people of the 1960s and 70s made Kroger THE place to shop, but the management of today is tearing it down.

My 95-yr old mother can no longer shop at her local Kroger. It seems management designed the current interior traffic flow to force customers to walk the entire length and breadth of the store on every occasion. Though there are two self-checkout areas, Kroger management opens only the self-checkouts far away from the single entry and exit door in the mornings; there are no cashier aisles opened at this time. The floral boutique has a cashier and is located near the entryway, so I took my mom (uses a walker) there to browse the lovely flowers. Unfortunately Kroger alarms any exits near the floral boutique and requires the customer to walk a circuitous route through the CLOSED self-checkout to exit the store. Today, the single entry/exit was also malfunctioning. I had to alert management that there was literally no way to exit the store without triggering an alarm. Ridiculous! Additionally, the pharmacy is located even further from the door than the faarrrrraway self-checkouts. For years we preferred shopping at Kroger (despite higher prices) for convenience. I now consider the store poorly run and management unconcerned with efficiency or customer convenience. Hate to say it, but I'm going to Walmart, where at least the checkouts are near the door.

They lie and steal! They added products to my order in the sum of almost $55.00! They did not refund my $$$$! When you call they will not help nor are they honest! Management is terrible!

I live in a senior condo and since the beginning of the pandemic, been using pickup, warehouse delivery and INSTACART. Kroger Warehouse delivery has been spot-on with only a few items not available since they are delivered right to the store; Pickup at the local market is efficient, professional and quick. HOWEVER, Instacart (this week only) was a horrible experience. There were seven items charged to my order that I DID NOT order, want or was present with my groceries. It was obvious that the driver needed the candle, ice cream, cabbage, noodles, Red Bull etc. I gave her a tip of ten dollars because the weather was snowy and icy. When I reviewed my receipt I found the additions; called Kroger Customer care and they were again professional and quick resolving my issues, however told me to call Instacart to make the complaint which I did and will write about in another review. The Instacart individual I spoke with tried to tell me it was two orders getting mixed up! She insisted I could not speak with her supervisor or anyone in the US. I might be old but still have my faculties.The copy of some of the receipt is below from my computer. She did not give me a receipt

The Kroker's I visit is in a long time well developed part of town and surrounded by upper class housing. So, I guess they feel they don't need to keep the old store up anymore. The service sucks, I have to bring a smaller kart in from parking lot or use the big honger for a few items (all the time). And mostly they are up to their old tricks; Sales Price. 77 (very fine print at the bottom "Final cost - when you buy multiples of 5 or more..." if you miss this, then and not watching the register upon check out, that item will cost you $1.79 ea.! Remember the buy 10 for a $1 ea. You only buy 5 and they ring you up at ~$1.99 ea. Because "You had to buy 10 to get the discount". I guess they got tired of returning these item back to the shelf.
Every time now I check out, something is marked wrong or the Kroker discount does not apply. Get home and just a couple of item and they make a couple of extra bucks.
This has become the norm! Watch your register when you check out.
Another "watch out", I have gone through a rash of getting home and missing an item. Guess the check-out is taking that stuff home? Or return to shelf and there's an extra dollar or two!
Let's see who is starts whining when I begin ordering my groceries on-line delivery...

I went in at 9 pm. store is open i do my shopping. I do not wish to do self check out. I have full week of groceries. Not one lane is open. Instead, I get to attempt to check myself out with no assistance. The one idiot on duty simply watched me to make sure i didnt steal anything. As I rearranged my bags so that I could continue to check out, this moron just kept watching. If you want to keep the store open, KEEP A REGISTER OPEN. IS THAT HONESTLY TOO MUCH TO ASK? KROGER SUCKS
I can go across the street to bag my own crap at ALDI.

I have my elderly, ailing mother set up with a Kroger delivery account attached to my credit card. Today's first order totaled $312.52. She received a message that the delivery had been delivered to the front porch. She went to get it and it wasn't there. She calls the local store in The Woodlands and the manager 1) is rude, 2) doesn't care - says it's Instacart's fault. She calls Kroger 800 # and waits forever to talk with someone. It's not resolved. Finally, four hours after the delivery, she finds the order in the BACKYARD at the back gate on the driveway! Of the $312.52, $115.70 in cold and frozen foods were ruined sitting in the 90-degree sun on the driveway! I call the local store 5X and no one ever answers the phone. As I type this, I have now been on hold with the Kroger 800# for 30 minutes. Worst customer service ever! If someone is ordering through the KROGER.com website, you'd expect Kroger to fix the issue. But everyone wants to pass the buck. If this doesn't get resolved, I will go to my own credit card and have the order backed off. I will NEVER set foot in a Kroger again. HEB would have fixed this problem immediately.

Yes Look Like Everytime I Come To Kroger In Humble I Stood At The Deli Department For 15 Minutes No One Never Ask Me Did I Need Anything And There Was 6 People's Back There. Everytime I Go To Self Check Out And Ask A Answer Very Rude. I Live in Humble But I Radid Go To Kingwood. Really Sad.

I routinely have issues getting my Kroger deliveries. I have an easy address, nobody else seems to have trouble finding. However, Kroger drivers keep delivering my orders some place else. Kroger WILL NOT refund your money for 7-10 business days or longer. I tried getting a Boost membership, but when I had no groceries for multiple weeks, and they still had over $250 of mine, so I couldn't get anymore groceries from them or anyone else, I asked to have it cancelled. They cancelled the membership immediately, but I am on day 10 and still have only received $18 of the $250 I paid for groceries that weren't received, and $0.00 of the $59.00 membership that was to be refunded. When I called in to find out about the status of my refund they tell me they can't do anything about it, they requested the refund and they don't guarantee refunds in 7-10 days that is generally how long it takes. They suggest I check with my bank. I know that I can see credits instantly when they hit my account. Have now been unable to buy groceries for my children in over 10 days, have used all the resourced I know of. For the record I have spent over 3 hours of my time trying to get someone at Kroger to help me including 1+ hours on the days the groceries didn't arrive. Thanks for nothing Kroger!

I made an online pick up order. I picked up my order and things went down from there. My order total somehow changed between the time of my pick up and me receiving the confirmation email. My total increased by $252. I ordered 7 lobster tail for $6, which totaled $42. I was charged for 7 lobster tails for $42 each, for a grand total of $294 for 7 lobster tails. The store claimed it was an online glitch and the online side claimed it was a store scanner error.
Since it was their error, you would assume that I would be refunded immediately. That was not the case. I was told it would be 5-10 days to be refunded, even though, it was their mistake. 10 days go by and no refund. I called and was out on hold and disconnects total of 4 times in an hour's time. No supervisor would speak to me. When. A customer service agent tried to get a supervisor on the line, she mistakenly transferred me without letting him know I was on the line, and he was overheard saying, you need to talk to her, which she responded that I was already on the line; and suddenly, I was disconnected for the 5th time. I am so disgusted and dismayed with the way this has been handled. Kroger.com needs to be retrained in customer service and how to treat their customers in general. Publix will be getting my business and I will let as many people as I can know about this experience. GIVE ME MY MONEY!

Ok so when you order on line,pay for the order it's one price. When it's delivered it's another. Always more. Refunds take forever. Kroger sucks.

Past few times I ordered from Kroger Home delivery, they substituted items when I told them not too, and then they sent me ROTTEN BANANAS, AND TODAY THEY DID NOT SEND ME ALL MY ITEMS AND THEY CHARGED ME FOR THEM, THIS IS GODDAMN RIDICULOUS, AND SORRY!

After spending hours rifling through hundreds of coupons, I found that you have to be extra careful reading each coupon carefully because it's not always what it seems and this takes a lot of your valuable time. I nearly spent $5 each on two bags of Sunchips because I failed to notice that the coupon was for Pick-up or Delivery ONLY, as those coupons are mixed in with the regular coupons and those chips are going back to the store which is MORE of my time and costs of FUEL, AND is that wasn't bad enough, the $0.80 coupon only brought the price down to $3.69 for each bag and they are only $3.50 at Walmart, which brings me to my other gripe, doing Kroger Feedback to get a few extra points off at the fuel pump. All that time spent and money spent at Kroger saved me a whopping $0.40 total for the month or.20 for two visits to the pump, which after filling up my car, only saved me $2.00 which I can hardly buy a piece of gum with. On top of all this, the weekly coupons, only available from Wed to Tuesday, if you don't get to the store on Wednesday morning to get the deal, the things you wanted will be gone the rest of the week, no matter what store you go in. Not all of us are able to go to the store on Wednesday morning.
OVERALL, it's a racket and you will spend more of your valuable time than it's worth in savings.

I will never order anything from this company again I ordered something from them I tried to cancel it they're telling me I have to receive the order to turn around and send it back that's not the way it should be it's not even been shipped yet I haven't even received it why should I have to receive it to send it back somebody needs to investigate this if you have you should be able to cancel it

Scanner prices can be inconsistent with signage - watch for errors in product pricing. Many staff do not know products or placement. Quality of food, produce, etc is good.