M. A. m.

I live in a senior condo and since the beginning of the pandemic, been using pickup, warehouse delivery and INSTACART. Kroger Warehouse delivery has been spot-on with only a few items not available since they are delivered right to the store; Pickup at the local market is efficient, professional and quick. HOWEVER, Instacart (this week only) was a horrible experience. There were seven items charged to my order that I DID NOT order, want or was present with my groceries. It was obvious that the driver needed the candle, ice cream, cabbage, noodles, Red Bull etc. I gave her a tip of ten dollars because the weather was snowy and icy. When I reviewed my receipt I found the additions; called Kroger Customer care and they were again professional and quick resolving my issues, however told me to call Instacart to make the complaint which I did and will write about in another review. The Instacart individual I spoke with tried to tell me it was two orders getting mixed up! She insisted I could not speak with her supervisor or anyone in the US. I might be old but still have my faculties.The copy of some of the receipt is below from my computer. She did not give me a receipt

If you are a senior citizen and get groceries delivered by INSTACART be carful and be sure to get a receipt. This week I ordered a few groceries the total which came of around $70. When reviewing my receipt on line discovered it was up to $116+. This is unacceptable, the store could see that I do not have a habit of purchasing this type of item: Ice cream drumsticks, candle in a jar, Red Bull and various other items I cannot need, use or want. At recommendation of Store's Customer care I called Instacart and was told the driver was probably doing two orders at once, do they think I am an idiot because I am a senior. I asked to speak with a supervisor and she said he could not help me and wouldn't connect me with someone who could. I held on their line tor ten minutes trying to leave a review and then was cut off. I gave the young woman a $10.00 cash tip because the weather was so bad. A photo of my receipt is below. With date and store. This is not a reflection of the store but the service by Instacart. Beware and look at your receipt unless you want to be subsidizing someone else.

Although I have written two reviews regarding this company, I finally did receive a refund and that is why the more positive star rating. I am still unhappy they could not send the correct apron as shown on the website.
Will not be purchasing anything again.
I just purchased a handcrafted item on ESTY with no problems.

In the past month two deliveries by FEDEx were not placed at door or on patio, nor was the buzzer pushed for access to building. One weighed over 100 bs and was going to be left in common area until a resident indicated I could not lift it. BTW the 100 lb pkg was put on a cart which the condo provides and the UPS driver help him place it there, I mistakenly gave him a good review not knowing that he was planning just to dump it in the common area until the resident told me of the situation. This building is for active seniors, I am over 80. Today I received a photo of a package indicating it was delivered; not recognizing the location but looked (within 10 minutes of delivery) at my condo door and patio. (no buzzer again). Package is not here. Drivers are not responsive to the needs of residents, All other services, Amazon, Kroger, UPS seem to understand. Fedex cannot be bothered.,Why do they not care about good service? This their regular pattern.