There is NO customer service at this store. I have never gotten an answer to a phone call and email or any other means of attempting to contact fashionfabricsclub.com.
Their outgoing voicemail says hours of operation are mon-fri 9-5. You will not get an answer to a phone call during those hours. As someone who has been involved in internet retail since the beginning, Internet Retail Is Open 24/7, this store is not worth the frustration, save yourself time and anger, it would only be wasted.