I have shopped at Kroger for 35 years. I am appalled by the terrible service of both their pick-up services at their store and their home delivery. They fail to deliver 30% of the items. They bring damaged products to your car, and after you have driven home and find the damaged products - as well as what they didn't provide - they tell you the only way to return the items is to enter the store to return them. THE PURPOSE OF THE PICK-UP IS SO THAT YOU DON'T HAVE TO GO INTO THE STORE! My husband and I both are positive for coronavirus, and they just told us to bring the items into the store if we want them replaced! And, of course,, that means driving back to the store also. Terrible, terrible service!