KokoPie

Disappointed and why no phone number to call them! I ordered two items for my granddaughter for Christmas. I received one on the invoice was hand written note that the other was shipped separately. Never received shipping advice or the other item. I have emailed them five times no reply no information on the second item I paid for. Why don't they have a phone number so I can call and talk to somebody. This is no way to do business don't get sucked in. This grandma learn the hard way don't be a sucker!

I first heard of Kokopie from a friend. She showed me several pics of the products available on the website and I just fell in love with some of them. As kokopie covers different styles, everyone can find something that would catch their eyes *-*.
As for me, it was the MTV Pikachu sweat for which I hesitate a lot about the color to pick x) I couldn't wait to receive my purchase and wear it! I had some issues with the shipping company but Kokopie did their best to help me solve them, the staff is really kind, patient and reachable. When I finally got my sweat I was first surprised by the quality, it's very soft and warm so perfect for autumn and winter when I want to feel cozy outside. In addition, it's super cute and I just love it
I would totally recommend this brand!

This site is a joke! I ordered a jacket on November and I have not received it yet.
I asked for the refund and all I keep getting is the same email template

"Hello,
Thank you for contacting us. We apologize for the late response, we received an extremely high volume of orders over this past holiday sale. Our email response times are significantly slower than usual."
If I ever get a reply from them. I have sent aroud 15 emails asking for someone to take care of the case and provide me with a refund and they have sent the same email 3 times saying that they can provide full credit on the store but not full refund... Are you serious?!

Customer service is poor and if I could give this site 0 starts that's how much I would give them as they are really shi$$y in all aspects.

Me and my bf ordered stuff for on cyber monday. One hat, one xl shirt, and a outfit set for myself. The hat arrived first and we were emailed and told our other items would arrive together later on. It's now January of THE NEXT YEAR and we just got the xl shirt. Except it wasn't an xl. They sent us a medium and a note saying "sorry xl out of stock :/" ? Like WHAT? Just wait until it comes back in stock? And my outfit set is nowhere to be found despite saying its "arrived". $#*! store. Don't recommend.

I ordered a jacket from them - along with other things - in december and in late may i realized that i never received the jacket. I reached out to them just simply telling them what had happened&they promised to refund me along with sending me clips to model for them. I gave them all my information, and now in late july i have still heard/recieved nothing. Not the best website to do business with despite their cute items-which you can find many of on other websites for quite a bit less. 1/5 stars

I ordered a skirt, a choker, and a cute jumper that were cleverly packed so that they could fit in my mailbox and my order arrived on time according to the date on my tracker. Very high quality cute clothing. Though every item was shipped from a location in the US, not China. Definitely be careful using the shop, I wouldnt order items being shipped from China as a lot of people have had bad experiences and Im guessing their items came from China.

I placed an order on the first of December and I still have not received a shipping confirmation. I got one item out of my order and made sure that when I placed my order none of the items were coming from china. So why did I get an e-mail saying that both the items were coming from china? They also said things from china ship in 25 days, well it has been 31 and still no movement. Very disappointed will never buy from here again!

On the 4th of December 2017 I've ordered 2 sweaters for my daughter (for a Christmas gift!), we are 2 months later and still didn't received anything. The only thing that their customer "service" is able to reply when I asked for a refund is "We can see that this order has been shipped out.(with the link of the tracking parcel) If the shipment is returned to us we will let you know.
We cannot offer a refund for orders that have been shipped out. If the order is returned to us, we can offer store credit, and or, a reshipment once the item parcel arrives, if it arrives." This is a total joke! How am I supposed to get my money back if the parcel is in transit since the beginning of december? Don't waste your time and money with them!