website thubmnail of KokoPie
How would you rate KokoPie?
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Canada
1 review
0 helpful votes
Follow Kuriyama M.
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Best design ever!^~^
October 12, 2018

It was my first time buying off of kokopie and I just love their products so much! The design is so so pretty and I'm so happy I was finally able to buy the top I've always wanted to have (I've been looking at kokopie shop for years) the quality is really nice and the shipping was fast although i ordered internationally it arrived very soon. The prices are so fair regarding how good the quality of the products are. What i love the most about kokopie is that their designs are very unique and all very aesthetic and cute!

Date of experience: October 11, 2018
Australia
1 review
0 helpful votes
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Amazing items!
October 11, 2018

I bought a skirt, backpack and socks from this site and love all of them! The skirt is way thicker than expected, and the backpack has so many compartments, the quality was just way beyond what I expected. I got the skirt on promotion so it was free, and they do promotions all the time making the products great value for money! Which makes up for the shipping costs to Australia which are a tad expensive.

Date of experience: October 10, 2018
Norway
1 review
0 helpful votes
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Amazing clothing!
October 15, 2018

I had a very positive experiences on this site! The shipping was faster than I expected, and the pants I bought were in great condition when they arrived!
The quality of the items from kokopie is impressive, it's worth the cost! The fabric is soft and very comfortable to wear. I absolutely love their designs too!
I would definitely buy from this shop again!

Date of experience: October 15, 2018
Indiana
1 review
6 helpful votes
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I love kokopie
December 3, 2018

Kokopie is an honest and high quality shop. I've purchased over $500 worth of items from them and I have never been disappointed. Most of the haters of Kokopie are not aware of how small business function. Their products are relatively expensive compared to forever 21, H&M, and Hollister. This is because the items are originally designed and ethically made. Their shipping prices are also higher because it's an individual team shipping and processing your items. Not Chinese workers that are paid horribly and suffer in sweatshops. I wouldn't be writing this if I didn't care about small businesses like Kokopie. Please think before you complain, harass, or hate on a creator.

Date of experience: December 3, 2018
Virginia
1 review
1 helpful vote
Follow Erika L.
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I've only ordered from Kokopie once, but I'll definitely be back to buy more. The style is difficult to find in store and not be breaking-the-bank expensive. I truly appreciate that they care for the quality and customer experience. I've ordered clothing from online stores before and I've received clothing that could barely stand 4 washes without the print falling off or seams breaking. With Kokopie, the clothing I bought is literally at the front of my closet because they're now apart of my go-tos. Everything that I had purchased has been great! I'd definitely recommend!

Date of experience: October 11, 2018
Australia
5 reviews
39 helpful votes
Follow Milica K.
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I was a bit afraid of ordering due to a number of complaints and accusation of the company being a scam. I bought a pink baseball jacket and a ramen patch through first class shipping. However, the price for the items + shipping was double expensive in comparison to their price written on the website. I'm just thankful that after many times I questioned Kokopie's intention, I still received my order!

Date of experience: February 7, 2017
New York
1 review
0 helpful votes
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US Kokopie Review
August 19, 2016

I have ordered from Kokopiecoco multiple times, I think I've ordered two sweaters and a backpack all separately. I received the backpack on time, I use it regularly and it's held up well. The other sweater I ordered showed up on a timely basis, and it was good quality. I had an issue once with the last sweater I ordered, I think a month elapsed since the order was confirmed and nothing had changed on the tracking website. I contacted the store and told them what happened and they made sure they shipped the sweater, and I also got an additional duplicate of it in the mail layer that same week (I don't know how that happened haha) but anyways, I would order from them again.

Date of experience: August 19, 2016
Texas
1 review
1 helpful vote
Follow Lori G.
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Ive bought items from this company twice and had great experiences! I live in the U.S. and the clothes arrived within a week. Shipping can be a little pricey. However, people need to understand mailing items does cost money. When you buy from this store you are paying for quality so in the end i think its worth it. Also, the ethics behind this company is amazing! The designer is wonderful and kind. The picture below is of the first order i ever made with this company 2 years ago. The designs are not faded and the skirt is so comfy

Date of experience: October 10, 2018
Virginia
1 review
0 helpful votes
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Scam
January 22, 2022

A while ago, I bought a cardigan on their black Friday sale in November of 2019, it is now January 2022 I definitely outgrew the cardigan, and no arrival, my mother bought it for me as a gift and it was $40 0r $50 I don't exactly remember!

I sent them an email giving them the information to track the order (my mother's information because I did not buy it through my own email) and they said I never purchased anything there which is total bull$#*!!

If you're reading this and you've seen good reviews trust me it's like gambling, maybe you'll get your order or maybe you won't DO NOT risk it!

Date of experience: January 22, 2022
France
1 review
3 helpful votes
Follow Yves Z.
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Contacted the costume service three days ago. Answer today: delivery successful, see attached document.
And that's all.
Four items have never been delivered.
Buy at your own risks.
Unreliable service and company.
Yves, from Paris

Date of experience: February 20, 2019
Georgia
1 review
3 helpful votes
Follow Kimmely S.
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Buyer Beware!
October 26, 2016

If you order from Kokopie, you'll pay a $15 shipping fee for items that take an outrageous amount of time to ship. 2-5 business days? More like 2-5 months. Customer service is a joke... you may never receive your items at all, and definitely won't receive any response from them by email. I've requested a refund, but will likely have to contact my bank to have the charges removed. Don't make my mistake, read customer reviews online before doing business with this shady company.

Date of experience: October 26, 2016
Florida
1 review
2 helpful votes
Follow Lola B.
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The black Friday sale was on with international shipping now(at the time of typing this) 5 days ago.
I checked out with what was supposed to be a total of 29 dollars. I have my card info saved and clicked the payment, sending it to the next screen where the page told me I had just paid 50+ dollars! I emailed kokopie with the issue immidiatly and waited 4 days before sending another email with the added explanation that I had received the confirmation order but not the shipped order,(and that if I did not receive a response I would look into countermeasures) into the thread where they answered the next day saying that they would not be refunding me due to the fact it was a sale. Not only was this nowhere under the sale portion (until I looked at a different item today for the cyber Monday sale(it's Wednesday now)) it's still not under the actual items I ordered.

Will be posting screenshots. My name and icons are marked out.

Date of experience: December 4, 2019
New Mexico
1 review
6 helpful votes
Follow Renee H.
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Horrible. Months ago i ordered boots i paid over $50 to never get confirmation or anything. Never got an email. Just nothing. I wish i had seen the reviews before wasting so much money... must be nice getting free money from people...

Date of experience: April 19, 2019
GB
1 review
1 helpful vote
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I live in the U. K. And usually the long wait is expected with USA indie stores so I'm very accepting of the month+ wait. What got me was I got charged nearly £20 for shipping initially and on top of that the Royal Mail are asking for £15 to even collect the item and take it home. This is absolutely outrageous! They didn't pay the fees to send it to me so now I have to pay the fees. For a second time. I'm in two minds whether or not to just Jib it off and ask for the money back or to actually collect it cause I really do want the item. Overall this is an absolutely appalling service. Never had anything like this happen with online shopping and it's disgusting.

Date of experience: October 10, 2016
California
1 review
7 helpful votes
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Don't Shop There!
April 8, 2017

I've ordered some items and we've contacted by email several times but they just told me to wait and after a while they stop sending. They just disappeared, horrible service and communication skills are bad. SCAM! Took my money and didn't even give me my item. Your Shop sucks

Date of experience: April 8, 2017
Indiana
1 review
2 helpful votes
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Ordered an item late April 2020. Order confirmed, item supposed to ship. Several contacts asking for status answered with "COVID 19 delay" excuses. No update given as promised. Contacted June asking for refund. They refuse to refund because the item was "on sale", but will issue a store credit?
STAY AWAY FROM THIS OBVIOUS SCAM SITE.

Date of experience: June 20, 2020
Washington
2 reviews
1 helpful vote
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Stay Away
August 24, 2016

First time ordering from them. With an address locate in the USA you think that shipping would be quick! Not the case at all.

We ordered a backpack at the end of July. They got paid for the item. Now. Here it is almost a month later with school about to start and No backpack. No current tracking info. NO response from customer service on what the heck is going on.

They stole are $ and gave us NO explainstion. Buyers stay away.

Date of experience: August 24, 2016
Texas
1 review
0 helpful votes
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Great Brand :)
October 11, 2018

I have ordered from Kokopie many times, with few problems. Everytime there was a problem, customer service was very nice and quick to help. Kokopie has very good quality clothing and such a wide variety of clothing styles. I only wish the shipping was cheaper. Overall: a great company :)

Date of experience: October 10, 2018
Ohio
1 review
8 helpful votes
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Scam
May 2, 2020

I ordered something two years ago worth $70 and it never came. Smh. I'm still very upset cause we lost a huge amount of money and I was really looking forward to getting it.

Date of experience: May 2, 2020
Arizona
1 review
1 helpful vote
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Disappointed and why no phone number to call them! I ordered two items for my granddaughter for Christmas. I received one on the invoice was hand written note that the other was shipped separately. Never received shipping advice or the other item. I have emailed them five times no reply no information on the second item I paid for. Why don't they have a phone number so I can call and talk to somebody. This is no way to do business don't get sucked in. This grandma learn the hard way don't be a sucker!

Date of experience: December 26, 2016

Overview

KokoPie has a rating of 2.3 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with KokoPie most frequently mention customer service, black friday and store credit. KokoPie ranks 320th among Clothing sites.

service
15
value
14
shipping
14
returns
11
quality
12
+77