website thubmnail of KokoPie
How would you rate KokoPie?
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California
1 review
1 helpful vote
Follow Gabrielle C.
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Lost nearly $100
August 22, 2023

I ordered about 3 years ago at this point just before the COVID pandemic hit in 2020. I placed my order around February of 2020, to be specific. My order was about $100 worth of items ($92 in total, including the expensive-$#*! $30 shipping fee), which I bought using a gift card (because of this, I was never able to get my money back). Only 1 of the 4 items I ordered ever ended up arriving over the 3 years. The website is a total scam and I seriously do not suggest EVER buying from here. You will lose so much money. Aliexpress and Amazon are safer options. I am still so upset about losing $92 to this day.

Date of experience: August 22, 2023
Texas
1 review
4 helpful votes
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Scam?
March 6, 2020

I ordered an item from Kokopie on December 4th for a friend's Christmas present. I received an order confirmation but never got a shipment notice so, as the holiday neared, I messaged them to see if my item had shipped without a notification. No response. Fast forward into January, I reached out again (I included order # and item description in my correspondence both times) and still nothing. It's now March and, after still absolutely no response, I had to retract my payment via my bank. Don't risk it!

Date of experience: March 6, 2020
Texas
1 review
3 helpful votes
Follow Samantha L.
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Items never arrive!
December 6, 2020

I knew that shipping would take a while, and I was okay with that. I placed my order on April. They never gave me an expected arrival date so I just waited. Two months later I emailed them asking for a refund. They basically told me to be patient as they are a distance away. Then another three months goes by and I demand a refund again because I still never received any tracking info or my items. Not impressed.

Date of experience: December 6, 2020
Nebraska
1 review
0 helpful votes
Follow Vincent P.
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Ordered an item that cost nearly double when you added shipping, first red flag. After 80 days I sent an email with zero response. I contacted my credit card company to file a dispute and sent an email letting them know that. They amazingly responded within 24 hours after that was sent. I will be getting a refund they say. I will watch for it.

Date of experience: November 30, 2022
Australia
1 review
6 helpful votes
Follow Kerrie M.
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My son ordered a skirt for his girlfriend and spent quite a bit of money. It never arrived. After many months I contacted them and they said sorry was lost in the mail they would send re-do the order. It's has been a year since first order was made and nothing received. My son lost about $80 of his well earned money.

Date of experience: March 8, 2020
Italy
1 review
0 helpful votes
Follow Anita B.
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I've bought from Kokopie in 2017 and everything was great and shipped really fast and the quality was really good. Also I really appreciated the original designs made by the owner. I reordered from them on november 2020 and after 1 year I asked for a refund because the items was never produced by the factory (even though they were listed in the site). I've got the refund but for me this company is dead.

Date of experience: December 13, 2021
France
1 review
5 helpful votes
Follow Peachy B.
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I ordered 2 things for black friday.

A transparent jacket and a sweat. The delivery costed as much as the two articles together, that should've set red flags. It's been 6 months, 6 fricking months, me and my mother have tried to email Kokopie but their excuse was "It was holidays so we couldn't launch your delivery/Our providers are in China so it's not our fault if they take their time"
I don't even want a response from Kokopie, I want my money back.
Because it costed me 61 bucks, from my pocket.

Date of experience: June 22, 2020
Australia
1 review
4 helpful votes
Follow Caitlyn B.
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I created an order last year, which some items arrived. They then sent me several emails saying "please take a photo to show it didn't arrive".? How do I take a photo of something that's not here!
Furthermore, they gave me a store credit so I ordered November 29th. The date is may 24th and it still has not arrived.
This store has terrible customer service, and terrible dealings as a store.

Date of experience: May 23, 2020
California
1 review
0 helpful votes
Follow Pavia B.
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I ordered from this site for a Black Friday sale. It is now April and I have not received anything. Currently figuring out how to get my money back. Beware

Date of experience: April 6, 2021
Texas
1 review
1 helpful vote
Follow Iris V.
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My friend suggested this website to me in order to buy the "Pink Two Mood Sheer Jacket" At the time of purchase it was only $1.99 + the shipping which was quite reasonable for massive sale.

It didn't take long for my payment to be processed, and in less than a week the product arrived at my door.

The jacket came in excellent quality, and the size was perfect.
After contacting the Instagram account the manager seemed really friendly and wanted to know my opinion. They were very professional and seemed excited to hear that someone bought their product.

I would heavily recommend this designer for any future purchases.

PS: I really love the cute little bag the Jacket came in.

Date of experience: October 15, 2018
GB
1 review
0 helpful votes
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I found that the designs from this shop were quite original - its hard to find anything of this style in normal shops and the quality of the products i ordered was very good as ive had them for a year now and nothing has broken! Would recommend.

Date of experience: October 12, 2018
Texas
1 review
7 helpful votes
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Super rad clothes!
October 12, 2018

Hey there! I'm an artist that loves to express themselves with the way I dress and this store has got loads of stuff that's right up my alley.

I love love this brand, you can always trust that their quality is great, the prices are fair, and their products will ship to you on time!
I'm a long time shopper and i've bought tons of stuff from here bc I just genuinely trust this brand over most online stores.
The skirts last and keep their color and shapes very well, the glasses are well made, the 2 pairs of socks that i've owned from them for like 2 or 3 years are still kicking with vibrant colors, their shirts are comfy
All in all, I just really dig this shop and I hope this review helps people realize that!

I also attached a pic of a few things i've bought. It's far from everything I've purchased from them, but it's still a taste of how cool their stuff is!

Date of experience: October 12, 2018
California
1 review
1 helpful vote
Follow Sidney E.
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I love the overall aesthetic and versatility of the items ive bought. They are all high quality and exactly as shown on the website, even the one i got at a discounted price. Shipping is fast and packaging is super cute! The designer is very active on social media and answers any questions, which i love. They also give back to their followers frequently with giveaways and sales. Overall this is a solid brand with a cute look that actually delivers on its promises!

Date of experience: October 12, 2018
Texas
1 review
1 helpful vote
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Amazing Brand!
October 12, 2018

I have been following KoKopie for quite some time now but just recently I decided to buy a few items from their store. Best decision! I love the fact that this are their own designs and that they use great quality material to create this masterpieces at such a reasonable price. The only "issue" that I had was about the shipping time, I was longer than expected but it was worth it at the end. Totally recommend this store to any kawaii clothing lover.

Date of experience: October 12, 2018
Idaho
1 review
0 helpful votes
Follow Leila L.
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I really love the style of kokopie's designs. They're all super cute and stylish. While some of the things can be a bit pricey, the quality is good and you're supporting an independent designer. The shipping I'd say is pretty average for something within the US. Not astonishingly fast but not super slow either. I would definitely buy more when I can.

Date of experience: October 11, 2018
Virginia
1 review
0 helpful votes
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Scam
January 22, 2022

A while ago, I bought a cardigan on their black Friday sale in November of 2019, it is now January 2022 I definitely outgrew the cardigan, and no arrival, my mother bought it for me as a gift and it was $40 0r $50 I don't exactly remember!

I sent them an email giving them the information to track the order (my mother's information because I did not buy it through my own email) and they said I never purchased anything there which is total bull$#*!!

If you're reading this and you've seen good reviews trust me it's like gambling, maybe you'll get your order or maybe you won't DO NOT risk it!

Date of experience: January 22, 2022
France
1 review
3 helpful votes
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Contacted the costume service three days ago. Answer today: delivery successful, see attached document.
And that's all.
Four items have never been delivered.
Buy at your own risks.
Unreliable service and company.
Yves, from Paris

Date of experience: February 20, 2019
Michigan
1 review
0 helpful votes
Follow Regan L.
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I got a color block koko tumblr sweater and it is not only super warm and high quality, but also very affordable. It took less than 2 weeks to ship, and came just like the picture looks. Know your measurements in cm before ordering because the sizes run slightly smaller than the average company (aka I think a size 00 is an xs). (however their measurements do seem to be on point), so count on that. Overall, don't believe all the negative crap on here, I got scared at first but they have awesome stuff for great prices.

Date of experience: October 14, 2018
Georgia
1 review
3 helpful votes
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Buyer Beware!
October 26, 2016

If you order from Kokopie, you'll pay a $15 shipping fee for items that take an outrageous amount of time to ship. 2-5 business days? More like 2-5 months. Customer service is a joke... you may never receive your items at all, and definitely won't receive any response from them by email. I've requested a refund, but will likely have to contact my bank to have the charges removed. Don't make my mistake, read customer reviews online before doing business with this shady company.

Date of experience: October 26, 2016
California
1 review
9 helpful votes
Follow Hayley Z.
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I've been battling them since November (It's January now) still trying to get my stuff. I received my package but it's missing a pair of shorts. They're just replying with, "we see your package has been delivered." Excuse me, but not all of what I paid for has arrived. This site isn't cheap and I made a huge mistake purchasing another two pairs of shorts because they were crazy small. Still haven't seen that package either. My goal is to either shut down this site or get my delivery like any normal company would promise.

Date of experience: January 10, 2018

Overview

KokoPie has a rating of 2.3 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with KokoPie most frequently mention customer service, black friday and store credit. KokoPie ranks 2486th among Clothing sites.

service
15
value
14
shipping
14
returns
11
quality
12
+77