KokoPie Reviews - 204 Reviews of Kokopiecoco.com

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How would you rate KokoPie?

Top Positive Review

“Amazing Brand!”

Liliana O.

10/12/18

I have been following KoKopie for quite some time now but just recently I decided to buy a few items from their store. Best decision! I love the fact that this are their own designs and that they use great quality material to create this masterpieces at such a reasonable price. The only "issue" that I had was about the shipping time, I was longer than expected but it was worth it at the end. Totally recommend this store to any kawaii clothing lover.

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Top Critical Review

“Scam?”

Janean H.

3/6/20

I ordered an item from Kokopie on December 4th for a friend's Christmas present. I received an order confirmation but never got a shipment notice so, as the holiday neared, I messaged them to see if my item had shipped without a notification. No response. Fast forward into January, I reached out again (I included order # and item description in my correspondence both times) and still nothing. It's now March and, after still absolutely no response, I had to retract my payment via my bank. Don't risk it!

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Reviews (204)

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customer service (30) black friday (12) store credit (8) items (67) skirt (41) 3 weeks (6) phone case (7) 2 months (6) jacket (27) backpack (12) t shirt (5) i love (23)

Janean H.

1 review

2 helpful votes

“Scam?”

March 6th, 2020

Helpful (2)

Thank you

Peachy B.

1 review

2 helpful votes

“Package is still not arrived”

June 22nd, 2020

I ordered 2 things for black friday.

A transparent jacket and a sweat. The delivery costed as much as the two articles together, that should've set red flags. It's been 6 months, 6 fricking months, me and my mother have tried to email Kokopie but their excuse was "It was holidays so we couldn't launch your delivery/Our providers are in China so it's not our fault if they take their time"
I don't even want a response from Kokopie, I want my money back.
Because it costed me 61 bucks, from my pocket.

Helpful (2)

Thank you

Hope W.

1 review

5 helpful votes

“Scam”

May 2nd, 2020

I ordered something two years ago worth $70 and it never came. Smh. I'm still very upset cause we lost a huge amount of money and I was really looking forward to getting it.

Helpful (5)

Thank you

Caitlyn B.

1 review

1 helpful vote

“Never ordering again”

May 23rd, 2020

I created an order last year, which some items arrived. They then sent me several emails saying "please take a photo to show it didn't arrive".? How do I take a photo of something that's not here!
Furthermore, they gave me a store credit so I ordered November 29th. The date is may 24th and it still has not arrived.
This store has terrible customer service, and terrible dealings as a store.

Helpful (1)

Thank you

Liliana O.

1 review

1 helpful vote

“Amazing Brand!”

October 12th, 2018

Helpful (1)

Thank you

Jas F.

1 review

1 helpful vote

“I don't recommend”

May 3rd, 2020

I ordered a flower crop top from this site and never received it (this was 8 months ago.) i really don't like that they don't refund you either like?

Helpful (1)

Thank you

Kerrie M.

1 review

4 helpful votes

“Never received my order”

March 8th, 2020

My son ordered a skirt for his girlfriend and spent quite a bit of money. It never arrived. After many months I contacted them and they said sorry was lost in the mail they would send re-do the order. It's has been a year since first order was made and nothing received. My son lost about $80 of his well earned money.

Helpful (4)

Thank you

Lori G.

1 review

0 helpful votes

“Fast shipping and great quality”

October 11th, 2018

Ive bought items from this company twice and had great experiences! I live in the U.S. and the clothes arrived within a week. Shipping can be a little pricey. However, people need to understand mailing items does cost money. When you buy from this store you are paying for quality so in the end i think its worth it. Also, the ethics behind this company is amazing! The designer is wonderful and kind. The picture below is of the first order i ever made with this company 2 years ago. The designs are not faded and the skirt is so comfy

Helpful (0)

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Kira Y.

1 review

2 helpful votes

“DONT ORDER FROM HERE”

January 7th, 2020

I ordered a jacket August 14th and it still hasn't arrived. I emailed the company and asked them why it wasn't here yet and while they did respond they didn't answer my question. All they did was tell me that if I was unhappy that they would give me store credit. I don't want store credit I just want my jacket or at least a justified answer of why it's not here yet.

Helpful (2)

Thank you

Sidney E.

1 review

1 helpful vote

“Cute clothing, good customer service.”

October 12th, 2018

I love the overall aesthetic and versatility of the items ive bought. They are all high quality and exactly as shown on the website, even the one i got at a discounted price. Shipping is fast and packaging is super cute! The designer is very active on social media and answers any questions, which i love. They also give back to their followers frequently with giveaways and sales. Overall this is a solid brand with a cute look that actually delivers on its promises!

Helpful (1)

Thank you

Mike R.

1 review

0 helpful votes

“Using COVID 19 to hold customer money and not refund”

June 20th, 2020

Ordered an item late April 2020. Order confirmed, item supposed to ship. Several contacts asking for status answered with "COVID 19 delay" excuses. No update given as promised. Contacted June asking for refund. They refuse to refund because the item was "on sale", but will issue a store credit?
STAY AWAY FROM THIS OBVIOUS SCAM SITE.

Helpful (0)

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Skylar L.

1 review

1 helpful vote

“Scammers”

January 19th, 2020

I order my items in October 2019 it's now jan 2020 I have emailed the company several times asking where my items are they keep saying there is a problem with shipping and they will reship and they never do I asked for refund and they won't they are liars and scam company stealing money don't not buy they are crooks

Helpful (1)

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Beanie F.

1 review

1 helpful vote

“ITS BEEN 2 YEARS!”

August 11th, 2020

I spent only about 15 bucks but I never recieved a order confirmation email or a shipping email. Its been 2 YEARS since I ordered from them! They steal your money and never answer back! Terrible scam company DO NOT BUY FROM HERE!

Helpful (1)

Thank you

Samus S.

1 review

4 helpful votes

“Generic emails, they dont listen, orders either come extremely late or not at all”

December 22nd, 2019

I've ordered from one of their 'free' deals a few months ago. It seems like the only way they can even sell things is through these deals. I'd feel bad for those who bought these items at regular price honestly. I purchased 3 items for free, just paid for shipping which was about $14 I believe. Not so bad, which makes me not extremely upset as I didnt pay full price for any of these items. But still, when you're expecting something in the mail, you should receive it. But only 1 of the 3 items came since October, but in the tracking, the item was not the item that I received. In the tracking it says one of the other items I ordered has arrived but it was not the one. So i emailed them about 3 times trying to Simplify what I was saying to them so they can understand. Now I dont know if their responses were generic, but all they were telling me was that each item gets sent separately (which is super weird but explains the shipping cost.) It was very frustrating trying to explain to them each and every time they responded, but it was like talking to a brick wall. I recently asked when will the other items be sent? And they sent me another generic response of the same things they've been sending me. So, I'm guessing it will never come. I removed them from social media to prevent this temptation from happening again.

Helpful (4)

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Toni F.

1 review

2 helpful votes

“Horrible”

January 21st, 2020

I only got half of my order and it's been three months, disgusting animals. Don't buy from here please.

Helpful (2)

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Lulu F.

1 review

1 helpful vote

“Incredibly substandard.”

January 29th, 2020

I spent a great amount of money on a hoodie from this site: I ordered a year ago. When the item hadn't arrived four months later, I wrote them and asked about it. They were nice and told me oh! The item in question is a preorder item, still in progress of production, and will be sent out as soon as possible!' Mind you, absolutely no where on the site I bought it from it said anything about the hoodie being a preorder item or anything! In fact it stated the longest time, that could pass, between me receiving the item would be 25 days!
To this day I still haven't received anything. - It is 100% a scam, and I am greatly disappointed. I have contacted them again, asking for a refund: I bet you they will ignore that message too.

TL; DR
Do not buy anything from this site: The service is horrible and I bet you they are scamming you. Already the items are a bit pricey, but other than that you either receive something terrible or don't receive your order at all. I repeat, do not trust this firm!

Helpful (1)

Thank you

Elisa F.

1 review

1 helpful vote

“Amazing clothing, worth the price!”

October 12th, 2018

I had many positive experiences on this site, I purchased a lot of times and I was always satisfied with it. Sometimes the wait was long, but everything arrived! The quality of the items is impressive, it's worth the cost that may seem high! I LOVE their designs, they're the best! It's literally my favorite shop, if only the shipping wasn't so expensive I'd buy from it like everyday. A couple times I wouldn't recieve responses to my emails or messages but in the end I didn't have any issue!

Helpful (1)

Thank you

Nicole J.

1 review

1 helpful vote

“Do not buy from this store please”

January 19th, 2020

I ordered an item 3 months ago, it's about 20 days over the expected shipping date. I emailed them and they said "there was a shipping error". PLEASE DONT ORDER FROM THIS STORE

Helpful (1)

Thank you

Lola B.

1 review

2 helpful votes

“Misleading info and poor customer service”

December 4th, 2019

The black Friday sale was on with international shipping now(at the time of typing this) 5 days ago.
I checked out with what was supposed to be a total of 29 dollars. I have my card info saved and clicked the payment, sending it to the next screen where the page told me I had just paid 50+ dollars! I emailed kokopie with the issue immidiatly and waited 4 days before sending another email with the added explanation that I had received the confirmation order but not the shipped order,(and that if I did not receive a response I would look into countermeasures) into the thread where they answered the next day saying that they would not be refunding me due to the fact it was a sale. Not only was this nowhere under the sale portion (until I looked at a different item today for the cyber Monday sale(it's Wednesday now)) it's still not under the actual items I ordered.

Will be posting screenshots. My name and icons are marked out.

Helpful (2)

Thank you

Isabel l.

1 review

2 helpful votes

“SCAM!”

November 29th, 2019

THIS WHOLE COMPANY IS A SCAM! Don't buy from them at all! Do your research. TRIED ORDERING FROM HERE they said my address was invalid BUT STILL CHARGED ME! NOT A SINGLE RECIPE! On further investigation, MANY people have the same issues and some NEVER GET THEIR ORDER! I WISH I DID MY RESEARCH, PLEASE DO YOURS AND NEVER SHOP HERE. GOOGLE THEIR WEBSITE AND REVIEWS! SCAM SCAM SCAM!

Helpful (2)

Thank you

JJ F.

1 review

1 helpful vote

“Terrible company”

December 11th, 2019

I ordered a choker and some fishnets back in September 2017 and they never arrived. This site is a scam dont buy from them!

Helpful (1)

Thank you

Nicolette K.

1 review

0 helpful votes

“Poor service, still waiting”

March 15th, 2020

I ordered Tumblr-Aesthetic PIKAPIKA on December 5th 2019 and it is now March 15 2020 and still have not received it. In the description it states final production USA and ships from USA. Now they won't give me my money back and tell me to order something that ships from USA to get in a reasonable time. My order # is 40540 and they just give me the runaround. They will not call me stating that they have no phones. I have asked for a supervisor to contact me but no answer to that request. I would never use this site again.
Kokopiecoco
ORDER #40540
Thank you for your purchase!
Hi Nicolette, we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order
Or Visit our store
Order summary

Tumblr-Aesthetic-PIKAPIKA -FLASH SALE
$ 29.99
Compare at: $ 39.99
SIZECOLOR
QUANTITY
- +
ADD TO CART
Description
8.0 oz., 50/50 cotton/polyester

Final Production in USA
Design by koko, ®kokopie

Printing NJ, USA
Ship from Philadelphia, PA USA

Shipping Time:
USA 2-5 business days via USPS
Worldwide 7-29 business days USPS, DHL, FEDEX, UPS

822Save

Tip for consumers: Buy at your own risk!!!!!!!!!!!!

Service

Value

Shipping

Helpful (0)

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Kat M.

1 review

3 helpful votes

“I wanted to love this place. I wanted to give it a chance, but...”

February 3rd, 2019

I saw all the sketchy reviews about how long it would take to receive items. I knew what I was getting myself into. I also knew this was a small business who has a small team, so I decided to give them a chance. I bought two outfits. Just for the record, the shipping price actually shocked me when I saw it. I can't remember what it was, being as that was months ago. However, I was patient. At first, they were pretty quick to respond to my emails (maybe 1-2 days, like their policy states). After about a month and a half, I finally received my first item: a red skirt.

Now, the skirt was amazing. Almost two months worth amazing? Debatable. However, it was better quality than most the stuff I bought from dollskill. This was a shock to me. But one thing was missing... the shirt I bought the skirt with, and my entire other outfit?

I suppose they will be sending these items separately because that would be the positive outlook of this situation. I emailed them about three times now. It's been about two weeks since my first email and they have yet to respond. So, they basically just completely stopped responding to my emails. I have no helpful* tracking information for anything I've ordered.

I was also informed that they say on their website they don't support sweat shops, but have one set up in China.

SUMMARY:
Their clothes, from what I can tell (the one item I've received out of 4) is good quality. However, it's not worth the time, the shipping price, the lack of customer service and blatantly not knowing where your stuff is 99.9% of those months it takes to actually get to you. I wish I knew of a better alternative website because I really did enjoy the skirt I received.

Tip for consumers: Stay cautious. Don’t expect things to get to you right away.

Service

Value

Shipping

Quality

Helpful (3)

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Mercy S.

1 review

4 helpful votes

“This website is disgusting”

October 7th, 2019

I ordered a pair of shoes on April 6th, and the shoes have yet to arrive. I've dealt with customer service saying there's an issue with their manufacturer in china three times now, and every time i demand a refund, i'm told they don't refund shoes? So i demand a reshipment, and then i'm presented with another email saying there's an issue with the manufacturer. Absolutely disrespectful customer service, and not accommodating to their own issues whatsoever. DO NOT RECOMMEND.

Helpful (4)

Thank you

Bart S.

1 review

1 helpful vote

“DO NOT BUY FROM THIS $#*! COMPANY”

December 7th, 2019

Been waiting for 7 months for a hoodie that I bought from them. Email after email after email. HORRIBLE customer service. Take your money and spend it else where.

Helpful (1)

Thank you

123456...9

Q&A (12)

Question:

Why are they still in business

Answer:

Because there are enough people willing to risk not getting their stuff. I've waited two months for a pair of $45 boots. Just, not worth it

By r h. on 12/10/19

Question:

Answer:

BEEHAPPY3 is a old discount code. It was a limited time offer.

By Madison C. over a year old

Question:

Is there anyone italian who's bought anything on kokopie?i bought with a friend some stuff yesterday,but now i'm very worried about the reviews!!

Answer:

Ciao, fidati che riceverai tutto, puoi assicurartene guardando il mio Instagram@absorbtion. Nebula, ho postato le foto quando mi arrivò il pacco, è tutto perfetto e hanno un ottimo rapporto qualità prezzo

By Nicole T. over a year old

Question:

I need to know when i will receive my package! this was a gift

Answer:

Sorry to tell you that we ordered 6 items, and only got 2 within the last 10 weeks. You may want to ask for a refund from your credit card company.

By Mir E. over a year old

Typical questions asked:

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About the business

Japanese Street Fashion, Kwaii clothing, Pastel Goth, Tumblr Aesthetic fashion. We ship worldwide!

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KokoPie

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“Amazing Brand!”

“Scam?”

Reviews (204)

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Q&A (12)

Why are they still in business

I ordered the cloth about 20 days ago and it's still not arrived. can you pack it faster and send it? or are you a bad, money robbing guys?

Is this site really that bad? i really want to order something but now im kinda worried so i dont know what do?

I order two skirts called (kawaii plaid pleated skirt) of this cute website and like my order hasn't came yet and it's been like almost two months.

The wave of reviews started from 10/11/18, adding around 70 positive reviews in 3-5 days. doesn't it seem suspicious to you?

I bought a pair of shoes and it's been a long time and no arrival. i'm quite irritated. i have emaied them serval times, no response. send them please

Why are the shipping costs always different and the coupon code (beehappy3) i looked up for free shipping isnt working, eventhough theyre internationa

Is there anyone italian who's bought anything on kokopie?i bought with a friend some stuff yesterday,but now i'm very worried about the reviews!!

I need to know when i will receive my package! this was a gift

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