Kogan.comReviews 504

Somehow unknowingly I signed up for Kogan first. I did not willingly join this club. I was charged $79. I was unable to make contact with these people to address the issue. I was able to successfully make a claim with PayPal who went in to bat for me. DO NOT BUY FROM THIS COMPANY. IF SOMETHING GOES WRONG THERE IS NO WHERE TO COMMUNICATE WITH THESE PEOPLE. THEY SCAMMED ME INTO A SUBSCRIPTION I DID NOT WANT. STEER CLEAR!

They are not helpful whatsoever. Do not reply to your queries and do not even have a proper contact number! Havent recieived my goods and i ordered it three months ago. Would give them 0 stars if i could.

I bought a stick vaccum cleaner and a window vaccum cleaner from kogan.
Few days after I read some reviews saying that kogan is not a good website... and got scared I won't receive my order or the product would be bad quality.
In fact, I've received my order very fast and I just love the vaccums. I'm very happy with this website and couldn't ask for better service. So don't listen to all the bad reviews

I cant help but laugh at the 1 star reviews. If you bought or tried to buy from Kogan your an idiot. Any business with no Address or Phone number and I mean any DONT USE THEM end of story. Have fun

Just spent hour trying to order wine cooler. Cannot do it. Kogan does not allow direct contact. FRUSTRATING. WILL C

Somehow, I clicked a box for "Kogan First", I am usually careful not to sign up to marketing emails ect when I shop online but I have been scammed. Beware to anyone using this site, particulary when purchasing anything using a phone or tablet. It is easy to accidently check the "Kogan First" box due to the placement and it seems Kogan is well aware of this. Must be a nice little earner for them. They allow you to easily sign up but provide little information about this junk add on. They will not refund it and so far, have not provided proof that I signed up to it. The only email I have received was after I was charged $79 AUD – there was no warning 3 days in advance. This website should not be allowed to trade. The product I ordered does not even look legitimate, absolute junk.

My brothers freezer was delivered and when plugged in tripped the fuses obviously a fire hazard so try and return it, you guessed it NO CONTACT PHONE NUMBER. My brother who has a disability couldn't remember his pass word or customer number so I SPENT 4 HOURS trying to contact them to return the freezer. The only help I could find was by Facebook messenger who contacted customer service raised the returns request. Now, 8 hours later I still haven't been contacted by customer service advising when they will pick up the faulty freezer. This company should be investigated. Tried to download receipt - even that doesn't work properly grrrrrrr

Still waiting for order since nov. Its january now

This is a christmas present and it is now the new year and still no update on my treadmill. Ive been emailing them almost daily and they keep giving me the wrong information

Ppl be very careful if you purchase from Logan
2 products I ordered from them never showed up
I waited all day this has happened twice
Then I'm told I have to pick it up from a bussiness centre
Tried to contact them, You cannot speak to them at all
There is no customer service number,
You have to leave msgs with a robot on the customer web site
Ppl I urge you not to purchase products from them
Cach has wonderful customer service
You can actual speak to them, and they will resolve any issues you have
Logan a big thumbs down
Won't order from them again
I'm left in limbo right now,
And am wanting to council my order and get a refund
No luck at all

Kogan don't give a damn about you as a customer.
I sent 5 emails in 2 days to advise them that they had the incorrect address
No response
The item was returned
They then sent me 3 emails asking how I was enjoying my purchase
I told them what I thought and no response other than sorry for the inconvenience
Don't go near them they are RUBBISH
Mark

So I have had this piece of $#*! for 3 years now and let me tell you, DO NOT PURCHASE ONE OF These DUDS! 3 months after I purchased this I had problems. Contacted Kogan help, they supplied a manual for me to follow a troubleshoot. I did this but I did not work. So they tell me to update the softwate. This did and it worked, however that only lasted a few months. So then they say to UNPLUG the TV and wait10 minutes for a rest, literally this now happens at least once a month. Its bull$#*! when you purchase their products that are faulty from the time you purchase them. $#*! you Kogan I'm done after years of purchasers from you. You are legit a crap supplier, inferior products with $#*!house backup service and you should be ashamed at ripping of people that work hard for their money. Recommended ZERO!

Impossible to get in touch after you have made a purchase. You are asked to give your email address to which you are supposed to receive an email, to verify, except that email never arrives. I will never purchase from Kogan,or $#*! Smith ( Both the same). Ever again! One less customer. Me!.

APPALLING APPALLING APPALLING! Read before buying from this company:

Order placed 25th Nov
Delivery Address updated day after

A week passes no contact

Log in to see incorrect address still listed
Item not picked by warehouse
Address change option no longer available
Contact customer support
Customer supprt advise to change address online
I advise them not possible
Customer service say they will
Update manually

A week passes and item is dispatched to the wrong address (I can still pick it up, it's just a pain in the $#*!)

I contact customer support
Am told I "should have updated the address before dispatch"
I die inside
I advise that I did
Customer support advises they will escalate and contact the freight company to amend the address

This does not happen
A week passes

I receive an email out of the blue from a brand new customer support agent apologising for the warehouse not being to cancel my order (wtf?)
Same customer support agent advises that they will CANCEL/RETURN and REFUND the order.

I did not request this. They did
This of their own volition.

I did NOT REQUEST this. I do not want my order canceled/returned and refunded.

The service has been incredibly poor - the whole ordeal has been exceptionally appalling

I have no idea the state of my order or what is going on

I have contacted customer support about this most recent addition to the saga.

Kogan's customer support is the worst I have ever encountered and I'm a telstra customer.

All I wanted was to update the deliver address on my order.
Advise you go elsewhere for you purchase

0/5
F-
Dislike
Unsub
Would not recommend

Kogan are ok to buy from & if nothing goes wrong then all is good. BUT have a problem, then you have a BIG PROBLEM. Thier system are designed to prevent you from talking to anyone, to resolve it. Quick to take your money but getting it back probably needs a lawyer or consumer affairs. By accident I ordered the wrong item but getting the order canceled & my money refunded is a nightmare.

I ordered a 55" TV Nov. 20
It was dispatched Nov. 22
However a 50" arrived... how they screwed this up I'll never know.
I refused delivery and it was returned.
Next day Kogan called at 7:30 am and promised to send a replacement.
Since then nothing - you can't speak to them nor will that answer on email.
My order status showed returned.
Now it's reverted to dispatched 22 Nov... why?
They continue to advertise the same model at the price I paid some 6 day later... so it's not a stock issue.
What are you doing Kogan?

Oh well time to go to fair trading

Emailed intended claim, no reply from Kogan or Connectivity Extended Care. Totally unnecessary to buy Extended Care. Another way for them to make money, ripoff!

Kogan will illegally sign you up to their monthly subscription service at $79/month WITHOUT YOU CONSENTING TO IT. Please check your details before buying as they will expect you to opt OUT instead of opt IN which is MISLEADING AND DECEPTIVE CONDUCT. Think carefully before buying anything here, they are shady AF