Been selling games on that platform since 2014. In 2018 they started to impose a waiting time of 2 months for payouts (used to be 1 month), and when you actually click on payout they still make you wait weeks, eventually months before they perform a simple payout. The company appears to have financial problems which is reflected in the payouts, for me personally this is a joke and I'm not able to sell as I'm used to cause this people steal us sellers money for their own shady business practices and investments, they are working with our money without our consent which is illegal imo.
Bad site, bad service, shady business practices and VERY VERY disappoining customer service they got (they just turn off LiveChat when they feel like it), I don't recommend anyone to buy anything on the even I am a seller myself...
I have been buying a number of apps and games from Kinguin, most were
Well below market price (at first sight). But after the last purchase, I no longer recommend them: 1. The taxes they put on them are not seen at first, so your end price may be up to 60% higher than originally shown.
2. The reason that I recommend to avoid them however: I bought the Age of
Empires Definitive Edition from them, the key worked just fine, but the
Game did not install. I had no idea that this is a global issue, but the
Kinguin support desk immediately sent a whole list of forum
Discussions, showing that they are clearly aware of the fact that this
Game CANNOT be installed. So they are selling a key to a game they are
Aware of that it does not work. Shady business practice. At the very
First feedback they immediately wrote they "regret" not be able to
Refund, because the key worked.
3. On top, with all the taxes, I paid the same amount as I would have directly from the MS store. Where I could have reimbursed it immediately.
So no, I will not buy from Kinguin anymore and do not recommend, as they will screw you at the first occasion.
I made a purchase from Kinguin (MSFS*******) in Dec 21, and since the beginning it did not work. After several exchanged mails without any resolution I requested a refund, once I'm entitled to it, according to UE online commerce legislation. Unfortunately till today (one week passed) my issue was not resolved, they keep stalling me new instructions not working and do not provide me with the refund. So I've paid for nothing and my money is not refunded. Along the process I've supplied several screenshots explaining the issue, but unfortunately I believe I'm dealing with a merchant that ignores the rights of the consumer and therefore I can only strongly advise against buying from Kinguin.
I received the answer from Kuinguin, trough a person called Weronika, telling me that the product was used and they do not refund me. I can assure anybody and that will be easy proved that is false, trough the monitoring of any download I could have done from Microsoft Store. Any forensic analysis will prove that I was not able to do any download or install any game ( in fact this was my first use of MS for a PC game) at all and the provided key was not valid since the beginning. I advise for the possibility of being plundered of your money when buying from this company.
Dear Customer,
We are sorry to hear about the issue you exprienced.
It would seem that you did not provide us with the order number pertaining to the case in question. Sadly, without such, we are unable to address the issue in any way.
Could you please provide us with the order number, so we can re-check the case?
We are eagerly awaiting your response.
Kind regards,
Kinguin Support
Really really good support team that twice helped me solve license key issues.
Kinguin is a cheap(ish) way to get the software you need, just make sure you have some time for troubleshooting.
I've bought from here a couple of times, an even when theres an issue. Which most time isn't there doing. I get help so fast and easy I'd do it again. <3 <3
Have been buying for over 4 years now. Have never had problems and when a merchant did sell a used key to me customer service fixed the problem. There are also many giveaways. Worth checking out.
Its cool because the prices are changed to your local currency. When I visited at first I got a small discount code so that was neat. Everything is quite cheap and worked for me.
Had some issues with keys not working properly but the customer support helped me to resolve them and everything worked out in the end. Great site overall I highly recommend it for cheap keys.
Super unprofessional. Defends false advertising, market is complete anarchy and customer support defends it. Just buy from g2a or some other site
Dear Customer,
Thank you for taking the time to provide us with your feedback.
We are deeply sorry for any inconvenience you may have experienced with our service. We would be grateful if you could provide us with more information regarding the specific problem you encountered. Kindly include your order number so we can investigate the matter further.
We appreciate your cooperation and look forward to hearing back from you.
Best regards,
Claudia
Keys are legit and great buying experience so far. Has been purchasing from them for over a year now, everything seems fine and delivery of keys are almost on an instant. Keep it up guys!
Thank you!
They have a great support team, always prompt and fair answers and ready to help you. I hope that the trade experience will be at the same level. Thanks guys.
Hey there Viorel,
We appreciate the rating and kind words.
We're happy to hear that our support team's attitude to helping our customers has met your expectations.
It's our goal to make sure each and every customer is treated with the care and respect you all deserve.
Hope you stick around to see what else we at Kinguin have to offer.
Should you have any questions, feel free to contact us. We are available 24/7, also on Livechat.
Best regards,
Pat
Contacted them a few times already and they always managed to help me really quickly, while being nice and brief. Bought many games from kinguin and all the keys worked
Bought a cd-key here for steam, activated it without a problem. There were some issues with paypal, but nothing big. I'd still recommend it over buying on other shady websites.
I bought a windows key for my new pc, didn't work, entered the online chat,
And i was surprised, unbelievable service, fast, professional, exactly as you want to be.
I will buy again for sure! 1
Dear Assem,
Thank you very much for sharing such an amazing opinion! It is a great pleasure for us to know that our customer service have helped you with the issue and that you are so happy with our solution. We hope you use your product without any problems now. Rest assured that we are always at your disposal if you have any questions or doubts - we will be happy to help.
We wish you all the best!
Margo
Charging insurance on purchases is a little dodgy, but if anything does go wrong support is quick to sort it out and make sure you have a positive outcome.
A great website for finding games at good deals. I've been coming to them for a long time and their customer service is very helpful if something ever happens.
Customer support: Never answer, after even after their 48 hours "SLA" – They said ist 24/7 ready to answer
Chatbot: Never has any agent, since it started!
Paid with bitcoin: Order gets cancelled, i never received the product.
Opened a ticket: the preferred solution was Replacement of Key, they gave me back 11 Euro to "KINGUIN BALANCE", and you CANNOT SPENT IT ALL IN THE CART, ONLY THE HALF OF THE PRICE, Its the biggest scammer website in the world. I begging you if you don't want to waste your money, avoid this polish scammer website!
UPDATE: They also banned me from their Discord channel because i tried to reach somebody out from their support. This is what you get if you buy from this website and you have some problem with it!
Hello,
We are deeply sorry to hear about your issue.
As we can see you managed to use the Kinguin Balance, however, we still would like to investigate the issue. Could you please provide us with some details about the issue? We would make sure that situation won't happen again.
Kind regards,
Monika
There are too many factor that Kinguin is the best and is best marketplace for digital products.
- 24/7 Live Chat / Ticket Support
- Instant Delivery of digital products
- Lower prices
- Low fees
- Protected and if you haven't bought protection
I've used the site plenty of times in the past, never had an issue with them, products were always delivered correctly and CS is always happy to help.
I've got like 17 games from this site, 2 of them, the code has already been used.
Luckily the support works pretty fast so they got me a working key after a few hours.
Dear Daniel,
Thank you very much for your opinion.
We are sorry that some of the keys you received from us appeared to be faulty. We would like to thank you for contacting us and reporting the problem, this way we were able to check it and provide you with an appropriate solution.
We hope that the situation will never repeat.
See you soon!
Best regards,
Margo
Overview
Kinguin has a rating of 2.8 stars from 392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kinguin most frequently mention buyer protection, credit card and steam account. Kinguin ranks 17th among Video Games sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Peka,
We understand that it is a stressful situation. Please be informed that the encountered difficulty is not caused by the key itself but technical difficulties on the developer site. Moreover, we would like to clarify that this issue does not refer to every single user at all times. Installation issues can be fixed with clearing temporary files or cache of the platform store. We would kindly ask you to reconsider using the provided solutions.
Despite the rating, we would like to also express our appreciation for the honest feedback. It is our main task to keep on improving our site to provide you with the best experience possible.
Please feel free to contact us any time you need help. We will be happy to assist you!
Best regards
Ewa