There are too many factor that Kinguin is the best and is best marketplace for digital products.
- 24/7 Live Chat / Ticket Support
- Instant Delivery of digital products
- Lower prices
- Low fees
- Protected and if you haven't bought protection
I've used the site plenty of times in the past, never had an issue with them, products were always delivered correctly and CS is always happy to help.
Every key that i've bought has been valid and been delivered almost instantly. It's also a great site for selling your game keys, the support is always helpful and quick to answer your questions.
I got my Windows 10 Home key here. At first it didn't work, but Kinguin staff helped me.
Instructions I got where easy to follow.
Overall I am very satisfied (That's what she sad).
GDPSTEVSUEE
Paid two days ago, then the request came that I should send documents for authorization. I refused, with the request to either send the product or to refund the money. Nothing received despite several reminders. Now I have to complain about the transaction to the operator of my credit card.
I purchased a key for a game, didnt get the key, after a week i got an email saying the key wasnt avaible anymore. So they wanted to refund me, still after 2 months now i havent got my money back. The Support is a joke. 1 week for one answer, due to covid 19... home office is a thing you know... and now they dont answer at all
Hello,
We are really sorry to hear about your issue.
Could you please provide us with the order number or ticket ID? We will check the issue and provide you with the solution.
Kind regards,
Monika
Have bought many a game from Kinguin, even one i already owned (silly me) and they refunded me straight away after verifying i hadn't redeemed.
Then i bought a game after with the refund money via the nvidia deal thingo for the gtx1080ti but it was invalid as it had expired (the date ended apparently didn't know that type of deal existed but pretty sad that they have end dates)
But i put in a ticket, and it was resolved within 24 hours as they contacted the seller and got my refund for me.
10/10 one of the best digital marketplaces for video games whether it be Xbox, Ps4 or PC.
Dear Brendan,
It is a pleasure to read such a kind comment!
Your opinion is highly appreciated and we are happy to hear that you are pleased with our service.
Please bear in mind that resolving issues of our Customers is our priority.
We are doing our best to help our Clients and we are really thankful for your cooperation as it helped us to fix the issue even faster.
In case of any questions, we will be more than happy to answer you via our LiveChat.
We are lucky to have Customers like you!
Best regards,
Monica
Bought a W10Pro Key. Installed (actually upgraded) to W10Pro without a problem, but encountered an activation problem after that. Tried Microsoft's phone activation, but that didn't help.
After 5min the chat bot transferred me to a real agent that solved the problem within 2min.
Great
Sorry, but I'm not the only unhappy person here. As you can see there are more people in the same situation than me and know who else, you do nothing. Because it's not you who run out of money.
Hello,
Rest assured that we will investigate every issue a customer reports.
It makes us very glad to see that you weren't charged and your order could be safely cancelled.
Thank you for contacting us on LiveChat and for all of your patience.
If you ever need additional assistance, we're available 24/7.
Best regards,
Beatrice
Simply ridiculous as this webSite has a payments service that take people's money to an order stays in pending "forever" when we contact the support they say that it is not their fault and that we and we have to solve the problem their. I can not even say that this is bad or bad... It's the TIP: Do not be an idiot
Very nice and polite personnel. I have only had one issue out of approximately ten games that I have ordered and they are working on a solution with the merchant.
Dear Nick,
Thank you very much for your opinion and high rating!
We appreciate you wanted to share your concern. We are glad we could help you and start proceeding to solve the issue, we hope it will be solved smoothly. It is also our top priority to ensure the best support and service.
Should you have any other queries, please contact us anytime. We are at your service 24/7.
Best regards,
Kinguin Customer Service
Do not purchase from "Kinguin"You don`t get what you pay for. They put your order on hold, and play you at your game (free to try) to obtain a refund.
Dear Brian
Thank you for your feedback.
We would like to kindly inform that we are obligated to protect the safety of the transactions and our customer's accounts. Due to it some of the orders might require additional authorization before we are able to complete them. We understand that it might be troublesome and we apologize for the inconvenience caused. Please be assured that we only keep in mind safeness of the purchases.
We would be more than happy to clarify this matter. To do so we would kindly ask you to provide us with an order ID. We strongly encourage to contact us via Live Chat or our ticketing system. We are available at your service 24/7.
Kind regards
Kinguin Customer Support
Keys work and if they don't live chat helps you step by step. Only had issue with one key but live chat refunded the purchase after a couple of screenshots.
I purchased a key for a PC game and when I went to activate it, the key was already used (invalid). When I tried to report it to the merchant I got no response. When I escalated to Kinguin support 8 days ago now, still no response. I am writing as many reviews as I can to tell everyone DO NOT PURCHASE ANYTHING from this site. They are a SCAM SITE and will STEAL YOUR MONEY! STAY AWAY!
Hello,
We are sorry to hear that.
Could you please provide us with the order number, so we can check the issue and help you to resolve it?
Looking forward to your reply,
Monika
Fast, reliable, good deals, good support, interactive site very clear and easy to use. Bought many things from Kinguin and never ever been disappointed
Dear Daniel,
It brings us a lot of joy to know that our hard work is so appreciated!
We are very glad that our site and support meet your expectations. We assure you that we do our best to keep our customers satisfied.
In case of questions, we are always at your disposal!
Best regards,
Margo
The "Key Penguin" is, atleast for me, still one of the most trustworthy key-sellers around.
+low prices
+instant delivery
+really good customer-support, just in case something goes wrong
This site seems like a scam at first glance but it isn't. Bought from it twice and wasn't disappointed. They have some solid deals on various video games. Will probably buy from them again.
If you buy from here just pray that nothing goes wrong because there customer service it terrible. I We will see if they eventually fix windows ativation
Hello,
We are very sorry to hear that you had this experience.
Rest assured that our team will do it's best to help you resolve this issue!
Please bear in mind that our LiveChat is available 24/7 for the quickest resolution of your issue.
With regards,
Hans
Not only products are overpriced + probably not even legaly obtained, they lie about price and at they show you real price where they charge you even for charging you, + outraging high fee for shopping on their site, this is bizzare and so outdated noncompetetive attitude!
Hello!
Could you please provide us with your order number? We will gladly investigate if you were wrongly charged and assist you once you provide us with more information.
We are looking forward to hearing from you!
Kind regards,
Grażyna
Buyed, checked my identity and once sure of everything they delivered them. Great services and really kind people to talk with.
For sure i will buy again from them.
Had no problem buying different keys, just follow the instructions and the keys works fine. It saved me alot of money that i can spend on other stuff.
Overview
Kinguin has a rating of 2.8 stars from 392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kinguin most frequently mention buyer protection, credit card and steam account. Kinguin ranks 17th among Video Games sites.
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- High Terrace, Central Hong Kong, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Michael,
We are truly sorry about the whole situation and the delay. We are currently experiencing increased traffic on our site which may delay our responses.
As per our knowledge, your order has been fully refunded to your original payment method. We also updated you on the ticket, could you please look there?
In case of any further inquiries please do not hesitate to contact us.
Kindest regards,
Virgie