Instant reply, fast and they fix my problem in no time. I had a problem activating an OEM windows 10 key, told them and the managed everything to activate my Windows.
Highly recommended.
Bought a CD Key for Microsoft Office, didn't work. I was fuming, so I contacted support. Within 5 minutes I was talked through the problem, and given a solution that worked. Perfect service.
For such a small amount of money I got my windows key activated.
The support team was responsive and they actually did the calling and the activation ID. Very unexpected and cool :)
Dear Andrei
Thank you very much for your positive feedback!
It is our top priority to ensure the best quality of the sold products and your opinion has a great value to us!
Should you have any other queries, please contact us anytime. We are at your service 24/7.
Best regards,
Kinguin Customer Service
Kinguin is a very good service with reputation.
Great prices and istant delivery is granted.
You can get your games at the lowest prices from various sources.
If you are looking to sell your windows keys here, I wouldn't recommend it, I had to wait 3 weeks to be verified to sell keys then they made me fill out the same exact application TWO MORE TIMES, just to be turned down for "insufficient information" when I clearly answered every box in full.
Hello,
Thank you for your feedback and we apologise that you have encountered issues with your case.
Unfortunately not every person can sell software keys in our store. Before such a thing is possible we need to verify the keys thoroughly and, unfortunately, this may take some time. We apologise that yours took so long and that it has been denied in the end. Our top priority is to provide our customers with the best products we can possibly offer, that is why a verification regarding certain keys is extremely necessary. If you provide us with more information (your email registered in our store or even an order number) we will be able to review your case once more.
And regarding our Buyers Protection - this feature is optional and you can choose not to add it to your order, however it is always a good idea to purchase it as it may greatly speed up solving cases concerning issues with keys (invalids, duplicates and so on).
We hope this unpleasant experience will not discourage you from visiting our store again.
Best regards,
Karo
I bought a Shark Card for GTA Online and it was $11 cheaper than the Xbox Store and the code was sent to me within minutes and it worked first try. Legit site with no complaints and the customer service was fast and friendly when I asked where my code was that's when they told me it is in the "Dashboard" under your account.
Dear Brandon,
Thank you for your positive review!
We are really glad you experienced such a good service on our site. We always take care of attractive prices and fast delivery so our amazing customers may enjoy more games that are sent instantly! It also brings us joy that our support meets your expectations. It is a real pleasure for us to assist you, provide you with tips or help with any issue. We are treating all of you as a part of our family.
Please remember that with any further doubt you can always contact us via LiveChat. We will be more than happy to talk to you.
Kind regards,
Eva
Best support service i ever had experience with. I had a problem with payment and in 5 minutes it was just solved and as bonus they gave me code for 5% sale. Thank you Kinguin
Dear Konstantin,
Your satisfaction is a great compliment!
We are very glad that all the doubts were already clarified and there are no more issues with the payment.
In case of any questions arising in the future, we are always at your disposal!
With the best wishes,
Margo
I think they will get better. The payment options, variety of the goods and bonuses are much better than g2a provides. Definitely will deal with them more.
It's a nice and trustworthy option to buy game keys with a really cheap price. Some games I bought for less than 10% of the full price. I really recommend it.
I've contacted live support for a quick issue. They've solved it in a very competent and polite manner, never being invasive. Just quick as snapping fingers. Recommended website and Support Agents.
Hi Francesco!
Thank you very much for your opinion.
It is very nice to hear these kind words from you!
We are improving each day, not only when it comes to our Support but the functionality and our offers as well.
We'll keep doing our job the best we can and if you'll ever encounter any issue, you are most welcome to contact us!
We are at your disposal 24/7.
Best regards,
Hania
In general, All sellers can be trusted(With good evaluation), the site is reliable and the support is very cool. I will make more purchases on the website.
Thanks kinguin and allkeyshop
Paid almost $50 for a Windows key. It did not work. They won't refund my money. PayPal won't do anything about it. Stay away, spend your money with a reputable company.
Hello,
Please accept our sincerest apologies for the encountered difficulties.
We do understand the inconvenience you have faced and we will be more than happy to assist you.
In order for us to be able to address the case, however, please share your ticket ID or order number with us.
Kind regards,
Tony
The support agents that I had gotten into contact with were very fast, they listened and read every question and problem that I had. I'll absolutely use Kinguin for the rest of my purchases.
Dear Nicholas,
We appreciate your positive comment and rating.
Security of our customers' purchases is highly important to us so we are glad to hear that your problem has been resolved swiftly.
Furthermore, we are happy to hear that you found our support team helpful and that they were able to provide a satisfactory level of service.
If you would have any other problems please remember that you can always contact us, be it on our LiveChat or by our store's ticket system.
Best regards,
Kinguin Customer Service
I bought the game but only got an email from PayPal, and nothing else. I contacted support, and i was able to get it in under 2 minutes! Amazing support.
Hello,
Thank you very much for your positive review.
The satisfaction of our customers is a top priority for us, therefore we are happy to hear you've enjoyed our service. Feel free to contact us anytime you have questions or requests. We are always here to help you.
Kind regards,
Nataliia
The best site for all keys 5 stars for this site great price and immediately delivery of code. Quick support have all gift card xbox. Psn. Steam. Cs go skins all work great
Hey there!
Thanks for leaving such a great comment about our store!
We hope that all your purchases go smooth and without problems and that each and every game purchased is as great as you hoped.
It's important to us that all customers thing 'Kinguin' when they think about buying their desired titles at great prices.
Remember to visit our store from time to time, we're always trying to come up with new and exciting ways of making gaming even more awesome!
Best regards,
Pat
Quick support, quick key deliveries, massive library of games! Ive bought 2 games so far, and both work without problems (obviously because they are just keys, but they worked and had no problems)
Dear Ryan,
Thank you so much for submitting your review!
We understand how important good games are for our Customers, hence, one of our main focuses is to provide a vast selection of titles with an instant delivery.
We'd like to wish you a great time spent with your games!
Should you have any questions, please feel free to contact us again anytime via our 24/7 LiveChat.
Best regards,
Pola
They act like scammer's, my balance is frozen from 4 months, after you sell a game they keep the money for 2 months and then the withdraw process will take another 2 months
Avoid. Not worth your money
KWTVGHJD8LK
Avoid.
I've purchased Guild Wars 2 code which doesn't work and Kinguin sided with the seller, refusing a refund or any solution. Proof can be uploaded on request.
07.01.2020 Update
"Dear Buyer,
Please, accept our most sincere apology for the inconvenience. Unfortunately, we cannot assist you with this issue any further.
Please, accept this 10% discount code as compensation for the inconvenience: #####-###########
Should any questions or doubts arise, please feel free to contact us.
Kind regards,
Karlito"
Latest reply from Kinguin.
First, they sold me a product that doesn't work and now they don't want to refund me the money but giving me a code to make another purchase. It's like buying again from someone who already cheated you and took your money away from you.
Customer service close to zero.
Closing account and never buying anything from them again.
And that is a final thought - AVOID KINGUIN, if something goes wrong their warranty is not worth a penny, you are getting nothing.
Buy on the regular from here and never have had a bad experience. I will continue to her here well into the future. The customer service is always on hand and will help you out quickly and nicely
I've been buying my games from kinguin since ~2 years they are the best <3
If you have a problem they will handle it in a minutes via live chat
The best of the best.
Overview
Kinguin has a rating of 2.8 stars from 392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kinguin most frequently mention buyer protection, credit card and steam account. Kinguin ranks 17th among Video Games sites.
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- High Terrace, Central Hong Kong, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steve,
Thank you for the high rating even though you had an issue with your purchase.
We hope that this won't discourage you from visiting our store again and you'll give us a chance.
Furthermore, we're happy to hear that you found our support to be of such high quality, it's our goal to ensure all of our customers receive only the best help when they contact us.
Best regards,
Pat