website thubmnail of Kaycee Beauty
How would you rate Kaycee Beauty?
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Minnesota
1 review
0 helpful votes
Follow Courtney H.
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This company is TERRIBLE. DO NOT order from them. I ordered 2 sets of brushes on April 21st, 2020. And it is not August 13th and NOTHING. I've emailed them multiple times. All they say is sorry for the delays and they are on their way. But when i type in my tracking number, it says it's expired now. Terribly company, terrible customer service. Do not recommend

Date of experience: August 13, 2020
GB
1 review
0 helpful votes
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Awful service
June 4, 2020

Ordered the brushed on the 15th May. Today it is 4th June. No brushes have arrived. They have charged my account and I have received nothing despite sending multiple emails to them which they have not responded to. DO NOT order from this website.

Date of experience: June 4, 2020
GB
1 review
0 helpful votes
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WORST SERVICE
April 5, 2021

Ordered make up brushes kn the 15th May 2020, it is now April 2021 and I havent received my Order. One year later! They have charged me 40 pounds and I still have no product, and to make things worse they do not respond to your emails, they only send the same automated response about the " package being shipped the tracking number they provide never works. Disgusting business. DO NOT ORDER ANYTHING FROM KAYCEE BEAUTY

Date of experience: April 5, 2021
California
1 review
0 helpful votes
Follow Maria R.
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I purchased 3 brush sets May 21 and have never received my order. I have tried emailing them 3 times with my order number asking for an update and have yet to hear back from them. This feels like a scam

Date of experience: July 18, 2020
New York
1 review
0 helpful votes
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Not happy
August 13, 2020

I have been waiting on 4 sets of brushes sense March! I have contacted the company and everything trying to track and find my brushes. They have been very short and non helpful. Not satisfied. If and when I get my brushes I'll never buy from them again

Date of experience: August 13, 2020
GB
1 review
0 helpful votes
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I HAVE NO WORDS
June 3, 2020

I have yet to receive my order as it's taking so long i've send 3 emails and no yet got one back. I spend over £60 using my birthday money and i have no words i don't trust this website there's no number or tracking and i want my money back.

Date of experience: June 3, 2020
Texas
1 review
0 helpful votes
Follow Alesandra F.
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I ordered 9 months ago and i haven't received my brushes nor my money, they deleted their email i don't know what to do at this point, they just stole my money!

Date of experience: February 28, 2021
GB
1 review
0 helpful votes
Follow Lulu J.
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I bought 3 brush sets over 4months ago and still haven't received anything. I've sent countless emails and yet no ones gotten back to me. I've given them the benefit of the doubt with covid with the delays but there is no excuse for ignoring customer emails. If I could give them 0 stars I would!

Date of experience: August 10, 2020
Rhode Island
0 reviews
0 helpful votes
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Still no brush
January 16, 2022

I ordered a brush set in 2020 and till this day, I haven't received anything. I have emailed and emailed and still nothing. I am never EVER ordering from them again.

Date of experience: January 16, 2022
Ohio
1 review
0 helpful votes
Follow Jennifer P.
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DO NOT ORDER from this company! Complete scam you will never receive your order. I order $40 worth of brushes and had a few friends and family place a order, none of us have received anything it has been 8 months!

Date of experience: December 8, 2020
Indiana
1 review
20 helpful votes
Follow Haleu S.
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Let's see, to start, my order took three months to get here when it was supposed to take 2 weeks at most. I kept trying to reach them and all they would do is say it's on the way and give me a bunch of different dates and lie about where the package even was! Once I FINALLY got the brushes they were absolutely HORRIBLE quality. Like seriously I could get better at the dollar store. It was a horrible experience and they still have yet to get ahold of me about it all. Definitely do NOT waste your money on this!

Date of experience: May 30, 2020
Pennsylvania
1 review
0 helpful votes
Follow Kaitlyn R.
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Terrible
May 31, 2020

So I ordered back in APRIL. And it said it would be to me in 2 weeks and it's been over a month. I've messaged over and over again to the point I asked for a refund and now nobody wants to answer back to me. I just wish someone would answer back or just give me a refund.

Date of experience: May 31, 2020
Arizona
1 review
11 helpful votes
Follow Gisselle P.
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So first of all I never got anything and it's been over 3 months now and I kept trying to get ahold of them and never got any replies and I tried to leave a review and you can't even leave one there is no section for that... I'm so upset I got played like this I definitely don't recommend this page and I hope everyone stays away if they don't want to get ripped off..

Date of experience: July 6, 2020
Missouri
1 review
0 helpful votes
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Scam do not buy
June 13, 2020

This website is a scam I have the same complaint as the others one here of not receiving my order and not being able to get a refund. If you read this go to econsumer.gov and report them so the website will get shut down.

Date of experience: June 13, 2020
GB
1 review
0 helpful votes
Follow Andy M.
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My daughter ordered on the 10th of May with £5 extra paid for tracking.
Despite her completely understanding that things may get delayed she still hasn't got her order even now... 8th of August. Not only that, their communication is hopeless, and they aren't even offering a refund.We won't be stopping until my daughter gets her money back, this lot deserve every bad review going.

Date of experience: August 8, 2020
Maryland
1 review
1 helpful vote
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I ordered my brushes on April 27th here it is July 9th still NO BRUSHES! No update or nothing. I reached to them numerous of times for an update and they gave me this bogus tracking number that really doesn't tell you anything. Never again

Date of experience: July 9, 2020
Tennessee
1 review
13 helpful votes
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3 months late!
July 10, 2020

I ordered my package in April and it's July and I have not yet revived my package! I have sent multiple emails and they ignore it not only that, but when i use the website they gave me to track my order it says that there is no location found for my package! Wtf! I would not recommend this website. Take your business elsewhere!

Date of experience: July 10, 2020
GB
1 review
0 helpful votes
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Saw this website advertised through Instagram so presumed that it wouldn't be a scam! How wrong was I. I ordered brushes on the 27th April and still nothing. I've emailed and had no response to acknowledge my concerns. About 3 weeks later I was sent a dispatch email with a FAKE tracking number. DO NOT BOTHER.

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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Its been months since I've ordered. I ordered in april and now its july. Ive emailed them sm times but they never respond. And if u go on shein, they have the brushes... if anyone did recieve the brushes, i think kaycee resells stuff from amazon or shein.

Date of experience: July 1, 2020
New York
1 review
12 helpful votes
Follow Dara E.
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I ordered brushes 3 months ago thinking they were having a sale (which later found it they were not). One set I ordered as a gift to give a family member, well that date has come abs gone. No extended times on shipping had been a notice during purchase nor did I know they were coming from another freaking country. It says allow up to 45 days if 45 days have passed to contact them. It took them a MONTH to even get them moving from their place in another country! I've asked for help multiple times through email they just keep telling me their sorry and send me my tracking number to track it! My last email I requested refund procedure instructions because I don't even want their trash at this point, and I've been ignored and still haven't heard Back and it's been 7 days now! I plan on reporting them to better business Bureau and disputing the transaction. Ps there hasn't been an update on tracking in 16 daya now also. Something seems fishy! Oh and funny you can't leave customer reviews on their site, they must pick the very few positive reviews they have had and just post those. I can't post a review on their page! Such a shame! Hopefully for their sake they respond to my email within the 48 hrs I've given them... We shall see! But I don't recommend them one bit!

Date of experience: June 16, 2020

Overview

Kaycee Beauty has a rating of 1.5 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kaycee Beauty most frequently mention tracking number, customer service and makeup brushes. Kaycee Beauty ranks 694th among Cosmetics sites.

service
12
value
10
shipping
13
returns
11
quality
10
+22