Kaiser Permanente

I am so disappointed in Kaiser. We have had Kaiser for over 40 years. We have always been extremely satisfied with both the high quality of care and ease of obtaining a appointment when needed. (San Diego and surrounding areas and Woodland Hills and surrounding area). We have a choice on our healthcare and Kaiser is more expensive then their competitors, but we have always felt that it was worth the cost. We moved to the Inland Empire a few years ago and have continued to experienced a very difficult time just getting a appointment. Recently my husband has had heart issues and needs to be seen by either his cardiologist or his primary care physician. After 3 days of talking to the appointment center and nurses the appointments to be seen are 2 to 4 months out. This is unacceptable. The only solution they had was to suggest that he go to urgent care or the ER. It is evident that Kaiser Permanente in the Inland Empire does not have enough Physicians. So if you have a choice for your healthcare in the inland empire (Riverside, Corona, Moreno Valley, Palm Springs, San Bernardino, Redlands) I would strongly discourage you from choosing Kaiser. After 40 plus years it's time to choose a new Health Care provider. Unfortunately I have to rate with 1star when in Fact it should be Zero

I went to kaiser ER.for an x-ray of my back.as of all of a sudden I felt as if my hip got dislocated,I do have fibromayalgia, and scoliosis, and acouple of month before I had been in car accident.so the female that was taking x-ray asked me why was I walking the way I was.i told her that i didn't know and that.I was in extremely pain.she denied services because the only way she could've tooken the x-ray was only if I had fallen.I tryed telling her that ever since car accident my hip gets dislocated like this.but she ignored me n said no it wasn't the car accident.so as bad as I was she made me walk about halfamile to pik up some patches that didn't even work.I stayed with this pain and without walking for about 3 month..

I had a terrible experience with Dr. Johnny Moreno Orozco from Lake Forest Kaiser Office, Kaiser did not take my complaint. Then I find out this Doctor make a false after visit report and again Kaiser do not wants to take my complaint. VERY DISSATISFIED

I have been with Kaiser formerly known as Group Health for over 40 years. For the first time ever I have misplaced my Multiple Sclerosis Medication. I called them and they said I needed to complete a police report for lost medication. I did that. They then informed me I would be responsible for the cost since Kaiser insurance does not cover lost or stolen medicine. They said they cost would be over $9K! I can't afford that. The caveat is if I go off the medicine for 14 days I then need to be monitored for six hours upon my first dose again. The pharmaceutical said they would send me an emergency dose out for free once I got the prescription from my pharmacy. Kaiser said they will not do that because then it voids my existing prescription. Mind you, I was diagnosed in 2002 and this is the first time I have EVER "lost" my medicine. I think I may have thrown it out on accident. With MS, it's easy to be "spacey" when tired. The bottle also was extremely light. I am livid. I know run the risk of having an MS exasterbation, not being able to care for kids and work. I have to wait over two weeks to refill. This has proven Kaiser does not care about their patients. I have always stood up for Kaiser but I will never recommend them to anyone after this.

This insurance is good only till you do not need any services from them and just keep paying the premiums.

The day you get any medical condition and need services, you are screwed.
No medical care whatsoever. Kaiser is here to earn money. No intentions to take care of their members.
Their member services and grievance process is a joke.

You'll die making calls to member services and raising complaints but no actions.
Every time they will have just one answer for you - Go to an emergency. Would you prefer to go to emergency for the same issue over and over and keep paying hefty bills?
Why can't Kaiser do a proper diagnosis and starts a proper treatment plan and do the follow-up appointments?

I have gone through preventive procedures (Colonoscopy and Endoscopy) for stomach and Kaiser doctor messed it up (Kaiser hires mediocre doctors so that they do not have to pay much and can earn more money).
Since then i m bed ridden from a healty person. They made my life hell and now not taking any responsibility for it.
Every day and night is in pain for last 1.5 months. Struggling to get any care from Kaiser. I have to make a thousand calls, emails, and complaints but still struggling. I have to tell them can you do an ultrasound, can you do urine work... to diagnose what mess their GI doctor has done to my health. They are not doing any actions from their end to diagnose the issues and do proper treatment.

The doctor who did the procedures not even responding and not ready to take any responsibility.

This organization need serious improvements.

I am a first time Kaiser member and all I needed help was to get a Member Card so I know my Member ID, which I need to make appointments, I called 4 different numbers that they have online and my first call was horrible, the guy literally hung up on me, the second time was answered but they redirected me to another number that did not work so it hung up on me again, the third time, a lady answered and just hung up on me, fourth time, yes you guessed it right, hung up on me again, so as you can see, Kaiser is the worst hospital to ever be a member in, I'm hoping Kaiser will fix these issues since they are a big company, they get millions of money from Tax payers and has the worst service ever!

Difficult getting any sort of appointment and will be shopping around for a new insurance. Beware! The hype of this being a great insurance is false

It is clear that the KP customer service budget has gone into masked selling activities instead of solutions. They are very good at calling you for reminders and setting up more and more tests but try to negotiate with the finance department and you get sent into voicemail hell, finally pointing you to the Internet labyrinth. My $60 co-pay "checkup" turned into three additional laboratory bills, each listing a different amount and due date, so far totaling over $300. I signed up because they advertised free preventive care and I still don't know when the bills stop rolling in!
Update...
At the next call to sign up for a new test I complained about the preventive care bills and eventually got them to reverse charges and credit my account. When my annual plan renewed I had to renegotiate a monthly fee based on fluctuating income (entrepreneur with unknown income cycles), I fought for six months to reduce my fees and keep my coverage. Ultimately, it took an appeal to Covered CA to get Kaiser to take notice and reinstate my coverage, followed by repeated corrections to the number of months that had been paid.
Fast forward...
Once all that got settled I lost half my clients to economic conditions and Kaiser dropped me for late payment. I do not qualify for Medicaire or Medi-Cal. Thanks Affordable Care Act, for giving Kaiser free reign to terrorize the self-employed! I am guessing I can fight back once I can pay the past due premiums but what a nightmare to maintain the financial aspect!
All this for preventive care... hope I never get sick and actually need their services!

My child is special needs has seen the same doctor since she was 8! Had Just turned 18. She needed a limited conservatorship to ensure her safety into adulthood as she is unable to make informed medical decisions. There was one form the court needed *her doctor* to complete it was a "capacity declaration" surely her psych of 10 years could assess her capacity to complete the form? Nope! She flat out refused. I filed a grievance, that got me absolutely nowhere apparently Kaiser has a "legal team" they can consult with on issues such as these to which advised doctor that she doesn't have to do it if she doesn't WANT to. No other doctor within Kaiser would do it if my own child's doctor would not. Put us in a tricky spot!
Doctor brought "her god" (her words exactly) "my god knows my intentions" into the conversation I believe it was her religion that she chose to not complete the form. It left us in limbo. Absolutely no one would help us! Ended up going out of network and paying out of pocket for a doctor who has never met my daughter to assess her and within 30 min filled in this form (my adult child functions on a 8 year old level at 18 years old) thank god we got it and were able to continue court and her conservatorship was ultimately approved.
Negligence on kaisers part! We left and will NEVER be back!

Good points: everything under 1 roof, easy referrals to other departments since everyone is connected in the same organization, easy to pick up prescriptions, can email doctor and even send pics, can save time to avoid scheduling an appointment. Better than having no health insurance at all.

Bad points: Kaiser is the Walmart of medicine. They will smile, and then do the absolute bare minimum, with the expectation that the patient should be the one to tell them what's wrong and what procedures they want and what medication to prescribe. Doctors and nurses are overbooked and emotionally absent. They move patients through like an assembly system. Each patient is just a number and a time stamp and a dollar amount. Classes are full of useless information. Lactation consultants aren't adequately trained. X-ray/Radiologists barely even look at you as they hurry through the procedure. Expect to hear patients yelling in the hallways as they loose patience with the substandard care, especially for sick or elderly relatives. The medical professionals literally don't care if they hurt you during a procedure, and are unnecessarily rough during procedures. They just tell you to stop being a baby, even if you're crying or can't breathe.

Employee Angelique called my cell and said "can you answer a question, I just need to speak with someone who can answer a question. I asked who she wanted to speak with and regarding what. All she said was can you answer a question. I thought it was a joke so o hung up. She called again and very rudely said " you don't even know how to answer correctly, you can't even answer, why did you hang up!" I once again askers who she wanted to speak with and and now she finally said someone from HR and I told her this was no company or HR, this was my personal cell number. She did not even apologize, all she said was" you see, why didn't you tell me that since the beginning!" I told her I had no reason to answer her questions when she never answered mine and she was calling my number. I asked who she wanted to speak with the first time and all she said was "can you answer a question". I guess she was mad because she hung up on me. She was the rudest person ever, and she even dared to call me rude. I don't even have any business with Kaiser, they should teach they're employees how to properly make a call an customer service skills. Angelique had no clue of what customer service means

I waited 2 WEEKS for a damn call to ask me a couple questions about my past history. I told them I needed birth control and moles checked since my mother died of cancer a year ago. They said they will call me back. I didn't hear anything from them. I call on the 9th of July to see what's going on they told me they don't have a schedule out for JULY TO JANUARY. It's over a week into July and THERES NO SCHEDULE. I've been stuck with a birth control inside of me which I'm scared to take out before knowing when I will get another one. The customer service rep insisted there is NOTHING she can do for me. Honestly never had such horrible service in my life. Have no idea why I'm even paying for insurance. I had Aetna (which I NEVER PAID A COPAY) and before that I had blue cross, blue shield. Don't do it to yourself. Go with ANYONE ELSE BUT KP

Trying to get an appointment isn't very good. Appointments timing are impossible to get. A week is good but a 3 week wait not good. I had this problem for over a 6 months.

My husband fall down and make 5 surgeries. He can not move all his left side. He can not walk. Then the hospital send him to the rehabilitation centre. Then has had blood clot in this rehabilitation. But after few days, and although the Doctor in Denver Health says he can not walk or use his leg unit 2 months. Kaiser discharge him from the rehabilitation.( They do not evaluate our home.And the bathroom and shower are upstairs. They are 14 stairs and the social worker of kaiser do not show up although we calling him many time). They told they will sent the nurse and therapist to our home because he has high blood sugar and he can not move.
Now 5 days and nobody's come. We call them many time and ask where the nurse come. They tell that they do not know when. Yesterday he has very hard headaches I call kaiser many time to speak the doctor. The doctor don not answer. Kaiser is very bad. Be imagining that the rehabilitation centre told if you have Medicate is more better than kaiser. Do not choose kaiser if you are sick. It is very
Bad. Their doctors And all staff are careless.

Sons insurance is through Kaiser Permanente. Son was in a car accident but was not feeling well the next day so went to urgent care. Urgent care advised we might be better served at Kaisers Trauma center at Aurora Hospital. Got to the Kaiser Trauma center in Aurora Hospital and was greeted by a covid patient checking in ahead of us, fever coughing, can't breath, the husband with covid checking in behind us... nothing done to isolate, they were left in the general waiting room. Hack, hack, hack... serenaded us as we waited. Blood on the waiting room floor dried no attempt to clean. Bathroom, vomit in the sink, smeared blood on the floor. No spacing from other patients and no one, not a soul attempting to clean anything! Note we and five other patients waited in the waiting room. I have quarantined for a year and Kaiser sends us into the bowels of HELL! For all this, we were advised nothing they can do for a concussion... yet Kaiser could do nothing at Urgent care... except guarantee our exposure. I will sue the living F out of Kaiser if I contract this now after being so careful! This place was an absolute TOILET! BEWARE!

I was trying to solve a problem for my mom about her broken arm so I decided to call member services and the sweet operator her name was Kira she was absolutely amazing she got us in touch with a manager to help resolve our problem very nice she was absolutely sweet she understood how I felt what was going on and did everything in her power to help solve the problem therefore I want to say all hail to Kira excellent work keep up the good work girl and thank you again!

I am very disappointed and very frustrated with Dermatology Department at Kaiser. If you have any choice on health care do not use Kaiser. There is nothing I can say as a positive from diagnosis to treatment to responsiveness. They are like a bad auto mechanic searching for a short term fix to get you out of the garage. I have had a serious rash for over a year now with no real improvement based on treatment from Kaiser even though I have followed and complied with all their many experimentations including biopsies, light treatment, ointments etc. Now the prescribed Betamethasone is taking a toll on my skin, it has become brittle. For some reason they will not prescribe Dupixent, so now I am again waiting on the next experiment for my skin. If I could get insurance elsewhere I would but I am locked into Kaiser. I'm sure with the number of patients they see this is not a big deal, but it is to me and there is just no sense of urgency on their part to help me resolve this issue. Terrible compassion from medical providers.

Don't trust Kaiser counselors - they will stab you in the back. They will twist what you say and destroy your life. So much for reaching out for help.

My mom had Kaiser most of her life, she died when she was 86. She had a stroke. Kaiser was just OK in her treatment as far as I could see. It's a very long story all the things that happened, but if you want really high quality health care, don't go to Kaiser. Any honest nurse will tell you that, too. I was horrified at some of the things I saw. Afterward I filed a very long complaint with the State agency that licenses Kaiser, and they took TWO YEARS to investigate. And in the end they found all my complaints had merit and made Kaiser come up with a plan to fix all the many things. I never went back to see if there had been improvement. One of the worst things that happened was twice she was taken to the hospital, Kaiser, by ambulance and then Kaiser said, "we have no one by that name", and insisted she wasn't there, on two occasions. We called her cell phone and a nurse picked up the first time, the 2nd time I just walked all over the hospital until I found her. Pretty sick not being able to even tell me my mom was there, twice! And we asked very nicely, and even had her Kaiser number, and they still couldn't find her. It just goes down hill fast from there, at least it did for us. I'd often leave the hospital in tears seeing how my mom was treated, but I never complained until the end when it was all over, I knew better than to complain while she was still there.

The Colonial Forge Kaiser Medical Center in Virginia is GOD AWFUL. It's clean and new, for sure, but don't let the shine of the new building get to you. The staff is awful. They are mean, in some cases abusive to the people entering the facility. They recently refused to provide care to my daughter, after we waited TWO months to get an eye appointment. And then in front of my 9 year old threatened to call the cops on me for defending her against their bullying. In short, I wouldn't send my worst enemy there. They in as much asked me to cause harm to my daughter without asking a single medically relevant question in advance of her visit. Truly the most demeaning and belittling experience of my life and I"m 51 years old. I'm over Kaiser and their mentality. Their building manager nurse has the personality of wet blanket and their optometry tech does not belong anywhere in the medical profession. I was actually embarrassed for her! I've filed a medical ethics complaint against them for many reasons and I suggest if you've been bullied by them, you do the same. (I have video of the experience, but because I am filing a complaint and may take it legally I don't want to post here)

P.S. the KID sitting next to me actually thanked me for having the courage to stand up to them because he didn't and felt helpless. He said he had complete respect for me, and I told him if he needed me too I would stand up for him to. It was SURREAL. DO NOT CHOOSE KAISER, go without instead you'll be treated better than if you pay.