Irene P.

I waited 2 WEEKS for a damn call to ask me a couple questions about my past history. I told them I needed birth control and moles checked since my mother died of cancer a year ago. They said they will call me back. I didn't hear anything from them. I call on the 9th of July to see what's going on they told me they don't have a schedule out for JULY TO JANUARY. It's over a week into July and THERES NO SCHEDULE. I've been stuck with a birth control inside of me which I'm scared to take out before knowing when I will get another one. The customer service rep insisted there is NOTHING she can do for me. Honestly never had such horrible service in my life. Have no idea why I'm even paying for insurance. I had Aetna (which I NEVER PAID A COPAY) and before that I had blue cross, blue shield. Don't do it to yourself. Go with ANYONE ELSE BUT KP