This insurance is good only till you do not need any services from them and just keep paying the premiums.
The day you get any medical condition and need services, you are screwed.
No medical care whatsoever. Kaiser is here to earn money. No intentions to take care of their members.
Their member services and grievance process is a joke.
You'll die making calls to member services and raising complaints but no actions.
Every time they will have just one answer for you - Go to an emergency. Would you prefer to go to emergency for the same issue over and over and keep paying hefty bills?
Why can't Kaiser do a proper diagnosis and starts a proper treatment plan and do the follow-up appointments?
I have gone through preventive procedures (Colonoscopy and Endoscopy) for stomach and Kaiser doctor messed it up (Kaiser hires mediocre doctors so that they do not have to pay much and can earn more money).
Since then i m bed ridden from a healty person. They made my life hell and now not taking any responsibility for it.
Every day and night is in pain for last 1.5 months. Struggling to get any care from Kaiser. I have to make a thousand calls, emails, and complaints but still struggling. I have to tell them can you do an ultrasound, can you do urine work... to diagnose what mess their GI doctor has done to my health. They are not doing any actions from their end to diagnose the issues and do proper treatment.
The doctor who did the procedures not even responding and not ready to take any responsibility.
This organization need serious improvements.