Trip.com is the worst company you will ever encounter in your life. You will regret big time if you book anything with them.
Most irresponsible, illogical people. No professionalism, make you feel like you are taking to a wall.
Booked flights with them, had to cancel my plan for some reason. They refused to cancel so I contacted the airline directly. Airline immidiately cancell3d as per my request and issued the travel credit for full amount to trip.com as I booked through them.
But this company kept on refusing the travel credit to me.
Spent hours on calls with them, every time new representative torturing for same illogical reasons when they can see clearly on united website that credit has been issued.
Sick people here sitting and torturing the customers.
This company is a scam.
Dear Vipin A,
Thank you for bringing this to our attention. We are genuinely sorry for any inconvenience caused to you regarding the cancelled flight. Please understand that this is not the service we want you to receive from our side. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Rachel
Trip.com