Shannon H.

Absolute garbage, save your money, you'll never get decent service or customer care. Had Sprint, GARBAGE, but T-Mobile beat them. Had Sprint, end of contract, requested to be transferred to T-Mobile. Assured I was now with T-Mobile, NOOOOO, still contracted with Sprint and had to do 2 more years with their trash services. I vowed I would change companies when the contract was up. Contract was up in April 2023, waited to August to change providers do to a move, damage to my house in a store, etc. Enduring crappy service, dropped calls, people thinking I had hung up on them when it was the phone. Phone loosing connection, on and on and on. I have rather chopped off a finger then have to call their customer service to get help because it was going to take DAYS to get it fixed.
Besides crappy cell service... They don't pro-rate when you switch providers. They will charge you the full bill if you used 1 day or 29 days into the new billing cycle. Of course, you are just supposed to know that. When I called to cancel service, they wanted to hear nothing but when I would be paying for this month's service at the full rate to close the account. Of course, the rep felt that I should have just known that they don't pro-rate. "It's an industry standard" he says... It took me a week to just get into my Sprint, now T-Mobile account to get the information I need to switch providers. The rep from T-Mobile promised to call me back on a Thursday, or in two days and I would be able to get into my account…but low and behold he got back to me the next week. So had to wait an extra week to activate my new phones through another provider. $$$ They want your money...but they don't want to have to provide anything for it. If I was not a person who paid my bill, I could understand this behavior, but I pay two weeks in advance every month... I now understand why my boss dumped T-Mobile for his company... DON'T WASTE YOUR MONEY ON THIS GARBAGE CELL SERVICE!

Doesn't always get what you ordered, if damaged, claim there are sending you another only to find a credit instead... ok happy to have the money back but was waiting on the order...
Shipper leaves your order in the driveway... can't get it to the door less than 3 feet away... so it can be stolen. I Will never, ever order from this place again and I was ordering monthly. Chewy here I come.

Sons insurance is through Kaiser Permanente. Son was in a car accident but was not feeling well the next day so went to urgent care. Urgent care advised we might be better served at Kaisers Trauma center at Aurora Hospital. Got to the Kaiser Trauma center in Aurora Hospital and was greeted by a covid patient checking in ahead of us, fever coughing, can't breath, the husband with covid checking in behind us... nothing done to isolate, they were left in the general waiting room. Hack, hack, hack... serenaded us as we waited. Blood on the waiting room floor dried no attempt to clean. Bathroom, vomit in the sink, smeared blood on the floor. No spacing from other patients and no one, not a soul attempting to clean anything! Note we and five other patients waited in the waiting room. I have quarantined for a year and Kaiser sends us into the bowels of HELL! For all this, we were advised nothing they can do for a concussion... yet Kaiser could do nothing at Urgent care... except guarantee our exposure. I will sue the living F out of Kaiser if I contract this now after being so careful! This place was an absolute TOILET! BEWARE!

I sent in a box of items to sell on Swap. They received it May 8th. I have not heard a damn thing back despite inquiries... They are over whelmed is the response I get. Its August 17th and I want my box back... nothing from them.