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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Easy way to find best flight options! I have used this site several times and been pleased with both experiences.
Very easy site to use. It gives you a lot of choices... times... airports and airlines. I like that you see both flights at the same time, not just arrival but departure too.
It was easy to book my trip. All the information was there for me to see layovers and prices. I found the best trip for my needs for the best price on justfly.
We are two families who bought tickets from kayak for the same itinerary. One family got redirected to http://Expedia.com and my family to http://Justfly.com Both families decided to cancel the tickets. Family with Expedia got refunded with $300 per person charge from airlines. Yesterday When we called Justfly to cancel, an agent named Leo said the ticket is fully refundable except the $300 per person airline charge and a $150 from Justfly. I questioned him why we need to pay extra $150 per passenger when the family booked through Expedia did not charge. Agent Leo said they cannot waive the cancellation but lower it to $125 per person. The agent said the tickets are cancelled and we will be refunded the amount except the $425 per person. We then rebooked a non refundable ticket through Alnita travels today. After all the new tickets got confirmed, Agent Leo calls and tells there is some $300-$600 fuel charges that the airline won't refund and the cancellation was unsuccessful. How come the tickets bought from kayak with same itinerary and airlines can go to different websites for booking and have different cancellation charges especially what just fly saying "fuel charges ". I called one more time and second agent France confirmed that agent Leo made a mistake and only better option I have is to agree the extra charges and cancel. After almost 3.5 hrs on phone and talking to his supervisor I was forced to let go additional $600. They cannot keep up their word and do not care about customers. This is the worst travel company.
Booking online was simple. And I like that I could leave the page and return without having to start over. I left justfly window several times and surfed for better prices and everytime I return to JF pick up right where I left off.
Justfly's customer service agents are professional when it comes to dealing with the concerns of customer. I had to re-book my flight because of an emergency, and i was a bit frustrated and stressed because i called justfly's hotline and the line is busy. When the phone finally got through, the lady on the other end of the line apologized for the delay when i told her that they took too long to answer. She asked me what kind of help I need and I told her that I have to re-book my flight due an emergency. She gave me instructions and other information on how to change my flight. She patiently repeated some of them when i asked her to. I think that it's a good thing that they know how to carefully handle stressed and angry customers.
Be consistent about your price when using fly agent customer service what you telling the customer. Hope you offer more lower prices and choices for route and carrier competing other website out there.
I haven't booked a flight online in a long time, justfly made the process easy and simple. They even alert me when the price drops. I will definitely use them again.
Site was very user-friendly, and I found both cheap flights and hotels for an upcoming trip. The hotels were especially useful with user ratings, location ratings, plenty of pictures and reviews, etc.
I was satisfied with the options presented and the low rates. Also i like the idea of using multiple airlines.
2nd time booking with Tia company, low rates lots of options, easy booking, also you can pick your seats when flying Turkish airlines.
Very easy to use site, made finding and booking a flight quick. Also gives you a chance to pick/upgrade your seats all on one page.
I've never bought a flight off another site since I started using just fly 2 years ago. I had one issue but mistakes happen.
Your process was clear and easy to follow. My only concern was a $30.00 charge added when it showed there were 2 tickets left at the reduced price.
All was perfect until I started receiving 100 pop ups! Nothing worse in the computer world than annoying pop ups! Have to figure out how to stop them! Now on to more positive... very easy site to follow and especially liked to pick seats at the beginning
Im not sure if it my wifi but the site timed out when purchasing ticket. But overall it was good service.
Found really great prices! Getting a round trip ticket cost just as much as buying a one way ticket on certain websites!
I like your flight notification by email, and your Database is very easy to book, but your customer service calling line is too much busy.So please try to solve it.
Everything was easy to get through. Navigation and set up was a breeze to get through. The best prices and offers out!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Satish,
We've received your comments on Twitter and we're currently looking into this for you. We'll be in touch shortly to help sort this out.
Kind wishes,
JustFly Team