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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Prices were the best I could find, the experience is still unknown as I haven't printed tickets or actually traveled.
It was a pleasure dealing with you. I was very pleased that the ticket approval appeared by the end of the day so I was able to open it and select seats immediately. Thanks much.
Airline ticket purchase was easy. Found a good flight at a good price and, when I needed some personal help, called the phone line and the person I spoke with was very helpful and professional. Thanks.
I was able to find a good flight connection for a below average price from competitors. When I selected my preferred flight the page changed with a note" We found a cheaper flight for you" (or similar). Unfortunately I did not notice that the system changed the departure date as well. I did the booking and noticed only on the confirmation that I do not fly on my preferred day.
Fantastic service for finding cheap flights. Wish that they had a given and free 24 hour cancellation and/or seat selection.
Trying to get my ticket situation sorted has been a f'g nightmare! I leave in less than 24 hours and I'm still on hold and no solution resolved! I booked my tickets over a year ago. Got a voicemail the other day that the airlines switched one of my arriving terminals in Manila so therefore I'll miss my connecting flight. Called JustFly to notify them everything seems to go smooth! Agents "puts" me on the next flight. Yea so two now three phone calls and 48 hours later I still DO NOT have an updated itinerary in my possession! When I go online to check-in my flights still show the unchanged status, NO NEW FLIGHTS..."sigh"! I was told that they couldn't send me an updated itinerary but it has been changed in their system... LIES YOU TELL! Nothing has been changed and I've NEVER heard of or been told that a company can't send you an updated itinerary! I only give businesses ONE time to $#*! up/lie and that's it! JUSTLFY WILL NEVER SEE ANOTHER DIME FROM ME!
So far, I'm quite pleased with the user friendly site and the flight was well piced as compared to other sites. Will not use my ticket until late summer, and expect all to go well.
Pretty good price. Some of the best online, I hope to have more deals suited for 1 or 2 day trips and save bigger then the current rewards.
I missed my flight due to my own external issues regarding my visa and whatnot. I purchased travel protection and everything (I understand that they are two separate entities) but in the end, they wouldn't even let me pay to reschedule my flight. 2 grand gone down the drain. I'm not blaming them because I lost my flight, but I don't see how I couldn't recoup at least SOME of my money or be able to reschedule.
Hi Alex,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Have used JustFly for my last 2 trips and got great deals with no complications. Very simple setup for bookings.
Booking the flight was easy but the next day when I logon to view my banking activity I see an additional charge for $11.95. I call justfly and was told I was charged that amount for selecting a seat! No mention of the charge on the website they just add it-I won't be using justfly after this!
Hi James,
Thank you for taking the time to review our services. Seat selection is an optional service and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map.
Please send us a private message if you have any additional questions or concerns.
Kind wishes,
JustFly team
I put in my wrong birthday and called to get it corrected. The operator was extremely nice and very helpful
Im thrilled at being able to attend my brothers 70th birthday celebration. Never dream i would be able to afford a flight from SF to Newark esp on Thanksgiving weekend!' heartful thanks!
My boyfriend uses your site exclusively.
He raves about the cost and the selection of flights. He also likes the customer service.
I fly internationally a couple times a year and when I start researching flights, JustFly is always the cheapest website. I love the filter settings; I can individualize the time of day, airline, and number of stops! Booking the flights is always easy and the price doesn't change once you book it, which has happened to me on other sites. Thank, JustFly, for always making my experience consistently easy!
Bought a ticket to India and JustFly worked very well. They had the best price, it was easy to sign up and share with my friend. I'm looking forward to the trip. Thanks!
Has anyone ever used this site to book before?
DON'T!
They have the worst customer service and are super rude in the mix.
I spent over 30 minutes on the phone with a representative and she continuously tried to upsell me on seat security. Upon declining, she did inform me to call the airline after confirmation and request to be seated together. However, what she did not inform me of was baggage check & fees! When I called the airline, their representative noticed that I didn't have any bags reserved and asked me about this. She informed me that I would have to pay an additional $104 per person for bags now that I was already confirmed for the flight, but upon purchasing my flight, there's an option for $32 (that I was never informed of!).
I call justfly customer service back, only to speak with a gentleman who told me that I should have asked the right questions next time. I couldn't believe it! In fact, while I'm on hold for management (over 25 minutes now), I am posting on every travel blog site so that you guys know to avoid this website and their people. No matter how good the price looks. They are the worst!
I had problems getting a flight for my family of 7 as most sites maxed out at 6 but JustFly worked great. Will use again in the future.
Booking with JustFly.com was quick and easy! Best prices I found, and I looked around. My confirmation from the airline I am flying was in my inbox in a matter of minutes!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shuntae,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team