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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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The agent's service was efficient and awesome. Also like the interface very much. I highly recommend it!
Easy fast and clear. Made booking so much easier with no hassle. Most options were not automatically selected for you so it was convenient to select what I preferred before confirming my booking.
Checked several sites and these were the best prices I found. Also had great prices on rental cars. A one stop shop!
This site provides great prices and flights. I will often find flights listed here that are not listed on the airline sites.
Always find the best flight deals on this site. A good experience every time. No complaints on this end.
Had to call to ask a question. Great customer service. Lady was nice... you could actually hear her smile. Great prices. I've been telling everbody to use JustFly if they plan on going anywhere.
Customer service was very disappointing. I was on hold over 90minutes after I called back to express my concerns about being hung up on by a representative.
Actual price paid was not as advertised. During checkout when verifying my credit card information, the site informed me there was a price change for an $200 extra dollars. On top of that, there was an extra charge separate from the ticket price that showed up on my credit card bill.
Hi Connie,
Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but the fare is only locked in once your booking is ticketed.
We also see that you have pre-selected your seats for a fee of $16.95. Seat selection is an optional service and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map.
Kind wishes,
JustFly Team
Wanted to see if I could modify online but jetblue website doesn't have flights. I try and link and nothing happens.
Hi John,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
I can always get the best deal and times I want for my flights at justfly! I fly to Texas a couple times per year to see family and I look here first and always find the best deals.
Easy way to find reasonable prices for flights. Easy site to navigate through. The filters are plentiful and easy to select or un select.
Affordable rates and very user friendly site. I would just recommend to explain the extended cancellation policy better on the site- I had to call in to get more information. Aside from that I really liked it and I will definitely use again!
Had the best price I could found. Also the fligh combination where the best. And the time voided gave me a good chance to fligh in and out a my best time.
Only issue: As I was filling out all the necessary information to book the ticket when I would click submit a pop-up window would show up saying ticket no longer exists at that price. Happened 3 times before it finally successfully booked.
My flight was cancel and I did not get noticed, when I got to the airport the only obtain I got was to stay any where I could, eat any thing I could for 2 days or departure to a different airport from my original destination. I end up pain 150 Dallas from my packet that no one got responsible for.
Hi Carlos,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Great and Easy to navigate.
Very pleased with experience. No stress and was not frustrated at any point. Would recommend to Friend!
I found the flight search extremely easy to use. I also really appreciated that the site suggests the best fare to book for different dates. Overall I would use the service again and recommend it to other people. Thanks for making my travel easier to book and afford. The only I didn't like was an additional fee would be charged to choose seats. I feel like this service should be free.
The representative on the phone was very helpful with solving my booking problems and was patient with me needing to take my time to decide.
I was thrilled to find the exact flight I needed and at a great price! Very simple to use! The website was easy to get to and very easy to understand and book! I will continue to use JustFly in the future!
Searched for tickets last min this made it so easy and by far the cheapest flights found. I bever used this before a friend told me about it. I will use justfly all the time now. I will be telling everyone i know to use it also
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
Hi Susan,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team