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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I called for scheduling change supervisor put me on hold for 2 hours asked me wait and she left office putting me on hold soooooooo so careless and negligence and customer care personal do not know how to resolve under training
I just found this site and it is easy to use and had the best fares. I like that it allowed an inexpensive way to buy trip and medical insurance, too. I never travel internationally without additional medical and trip insurance.
Ended up having the cheaper prices compared to other websites. Will use this website again in the future.
Very please with how easy it was to book the flight. Hopefully I will be able to print off the boarding pass 24 hours prior to flight.
Its always so easy to book with just-fly and the price is always the best i can find online. Its my first source of booking.
Site was easy to use and Got the best deal I think I could of. Just have to Print my tickets and go.
Simple to use, fair pricing... I use justfly.com for most of my airline travel bookings. Check it out. You won't be disappointed.
Great help, no hassle, it was a good expirience being my first time booking thru justfly. The process was easy and all my information concerning my ticket was mailed really fast to my email. Good Job, Justfly!
It was very good, I will always broke with your company the price was far better than the rest of the sites I went on
Easy to use web site. It was a relief mot to have to hunt for great flight prices. Love the cancellation policies too.
Your website is the best for finding best deal
With lots of good linked about hotel, rental car and etc
I was stitting right by my room mate. We both ordered the same flight he got his done one minute before me and when my was compleate my ticket was 50 dollars more! This to me is ignorant!
Hi Clifton,
Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but the fare is only locked in once your booking is ticketed.
Kind wishes,
JustFly Team
What a fantastic experience with this site. Quick and painlessl! I started on Kayak and was rerouted to JustFly. I am glad this happened and was able to enjoy a nice savings flying to Rhode Island. I highly recommend this site!
It was so easy to book my flight. Got a great deal, let me choose my seat and got to choose my meal preference! Awesome experience, thank you!
I tried to cancel my flight within the time allowed but the customer service person would not allow me to. They tried to charge me a fee
Hi Jimeque,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Had an emergency and had to be in SF on a friday and it was so easy to use Justfly, they give you the route optins, stop and what price and way lower than the actual website of American Airlines. I got a oneway ticket at $100, I mean that was just amazing, saved ton of money. Thank you Justfly
Really accomodating and decent prices! I was very impressed and would recommend it to friends! Really great website!
I regularly fly to a rural part of Africa, and I find more flight options and better pricing here than anywhere else!
I was able to book with JustFly at a better rate than Delta. However, JustFly allowed seat assignment but Delta would not honor. This was misleading. When selecting seats, I was able to select emergency exit row... I thought it was too good to be true and it was. I can not get a seat assignment until I check in for the flight. However, I'm happy with rate - I just hope that I can get a seat... and not get bumped. That's my only concern.
Good fast and easy. Not going to be my last time booking at this site. Couldn't find any site with cheaper tickets
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Yugandhar,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team