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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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It was easy enough to book a flight although after i booked and paid my friend found cheaper fare on hopper.
New to your website and it was very easy to maneuver through out giving me access to all the airline prices and I found a perfect price for my flight to Florida
It was quick and easy. Enjoyed the fact that it was so efficient. Thank you for a great experience. Am looking forward to doing it again.
Good visuals on website. Quick access and easy payment. Quick email itinerary response. Easy print feature and ff account # entry.
The site was smooth and easy to navigate with quick processing. Justfly also offered the best price. Thank you.
I have had a terrible experience with justfly who has essentially scammed me for 807$ and only given lipservice to followup. Has not followed through with any remediation. I booked a ticket with them from NYC to Denpasar, paying the 20$ fee for changes to ticket within 24 hours. When I called to change the ticket, agent informed me that I would have to pay again for the second ticket, but the first one would be cancelled and refunded within 3 - 10 business days. No confirmation of this refund was ever sent to my email. No refund was issued to my credit card. I called to inquire at 2 weeks, They said it was being sent. At one month said that "Of course if it was cancelled we have refunded the money... check with your bank." I did. They had not received payment. I demanded something showing they had paid They promised an email within 24 hours. None showed up. Calling back, I got the same run around. Asked for a manager. Was disconnected. I am loathe to write bad reviews, but DON'T USE THIS BOOKING AGENT. They are very ethical and incompetent. Have gotten no satisfaction over this issue and very disorganized response. BBB gives them an F rating. Wish I had known.
The ease of the website was awesome. Really no complaints other then I couldn't find the previous website that offered the same flight for a few dollars cheaper. I was comfortable spending the few dollars with Justfly though :)
Great price choices and easy to book.
I sent several friends to the same site for deals.
Looking for ticket and check-in to be as easy.
Used before at low cost less expensive than popular sites for the same itinerary glad to use it again happy woohoo
I clicked do not send me promotions when i provided my email and i still got 5 ads in a row. This is unacceptable.
Hi Harrison,
Thank you for taking the time to review our services. We've gone ahead and ensured that you've been unsubscribed from our mailing list.
We apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team
Awesome it was very easy and not time consuming I would recommend this site to anyone booking a flight. Lots of options
After receiving my confirmation email from Just fly, I noticed a slight error in my name. Not even a spelling error but a space between two letters. I called to see what could be done not once but twice and was told there was no way to change it and the airlines would not allow it either. So I would have to pay $75 to cancel since it was now past their"grace period" and try and rebook my flight. But first I would have to wait 8-10 days for my refund! I declined to cancel my already set plans and called both airlines. One was not able to change it because of booking through a third party, but assured me that since it was a domestic flight and such a minor error that it would be fine. The other airlines was able to change my name without a problem! I will NEVER book through a third party again!
Hi Renee,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Since thanks giving I flew 3 two way trips and a one way and about to go some more in August. The busses are a downer because they take way to long and smell like porta-potties. Praise God for justfly prices and service!
Happy with the result, site was very user friendly. Able to find information very neat and readable in order to made my choice.
My experience with justfly was simple and easy the prices are affordable
I like I can plan a trip from home and get the whole family involved.
Thanks... justfly
Straight forward booking no unexpected glitches as you are going through the booking process. Love the 72 hour cancellation policy!
Compared to cheapoair, they pull to many scams. It happened to me several times. From now on justfly is my #1 choice, I regret surfing cheapoair
Easy to site to use, same price as other discount websites. I received my confirmation email right away (not in spam).
I went with 4/5 stars due to the amount of advertisements, they made the site seem unprofessional in my opinion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeanne,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team