On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Purchase of tickets went very well---no issues. Site was easy to navigate, with lots of airlines to choose from. Pricing was very reasonable.
It was very good but I didn't like that they gave me some kind of new seats so now I don't have the option to change seats. I wish they would have been up front so I could change it.
I found your site easy to use... not all are! I was able to locate the flights I wanted at the times that would work and the price I wanted to pay.
I tried many sites to book a ticket but they reflected a good price and then directed me the airline site and there was a different price I tried six sites and justfly was outstanding I would definitely recommend it to family and friends, I will only use this site in my future bookings outstanding and competitive fares
Thank you justfly
Great customer service, very organized & user friendly site, and easy to read. I will be using this site for any future travels, and I would recommend it to anyone!
Great experience buying my ticket
From las Vegas to Los Angeles
Cheapest and easy definitely I'll come back
Thank you for the great service. I love this website! Can get great prices and love the option that you can choose your seat!
Site was easy 2 navigate and quick response. The Information needed was easy to complete. I can see using this site for future
Price changed upward upon checkout. Also a $29.99 charge which I still don't understand. Price overall was still ok though.
Great deals, easy booking! The email notifications have allowed me to find great deals without constant searching!
Was referred by a friend who regularly travels for work. Loved how easy the site was to navigate, enter details and compare prices.
We were ready to set our East Coast trip and wanted to find a very affordable price. JustFly made that happen. Not only was it affordable the website was simple to use easy to edit details thus we booked our trip.
Believe it or not, I have flight benefits resulting from my daughter's airline position. But, as I get older, Stand-By options are less and less attractive. I started buying tickets from JustFly a couple of years ago.
I always check other flight sites but you just can't beat the flight options and pricing from JustFly. Just purchased another ticket last night. Great prices for tickets on well-known airlines. Love it!
For some sites when you were buying a ticket it takes forever and there are several panels you have to go through but just fly was quick and easy and I would recommend it for anyone
Really user friendly website. Purchase price as advertised with no extras. Quick confirmation of my flight details and other offers of discount prices for car and hotel reservations.
I am new to airline flight shopping on my own. I have previously only used google flights to do my flights shopping. I recently came across justfly and I must say I absolutely love it. I have spent hours comparing with diffeeent websites, and I have yet to find another website that gives me better rates than justfly does. I love the streamlined interface and it give you varying scenarios of the best rates. If you're flexible with dates, you're able to find other options, if you're looking for direct flights with specific flights you're also able to find those options. All in all you are able to have the streamlined outlook you want. I'm a big fan, and am sticking to this website for all my future travel needs.
The booking was with ease and I was giving several offers for hotels and taxi. I hope to come back again to book a flight when I'm planing to come back to Atlanta from Illinois.
Must say booking was pretty easy. Found the great deal through Kayak and then directed right to JustFly. Everythis was laid out and the transaction was effortless. Thanks!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members