business logo of Justfly.com

Justfly.comReviews 6,163

2.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Justfly.com?
grey star
grey star
grey star
grey star
grey star

Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
741
value
700
shipping
311
returns
511
quality
610

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Diania C.
Unfollow Diania C.
Send Message
Share Review
Report Review

I'd never heard of JustFly before booking my current trip. I will definately be using it in the future!

Date of experience: June 1, 2017
Florida
1 review
0 helpful votes
Follow Raafi M.
Unfollow Raafi M.
Send Message
Share Review
Report Review

Awesome and trustworthy
July 3, 2017

I recently made reservation and then realized that my reservation was to the wrong city at a very high airfare after 20 minutes I realized my error I called justfly and they immediately cancelled the flight and made arraingements for my refund

Date of experience: June 1, 2017
Washington
2 reviews
0 helpful votes
Follow Janet B.
Unfollow Janet B.
Send Message
Share Review
Report Review

I changed my plans within the 4 hour window and called to cancel my justfly reservation. I didn't give it a 5 star because it was very difficult to understand the customer support rep I spoke with.

Date of experience: June 1, 2017
Washington
1 review
0 helpful votes
Follow Daniel B.
Unfollow Daniel B.
Send Message
Share Review
Report Review

The proses was straight farward
June 1, 2017

Ordering was easy with no hassles, excipients service and I am looking farward to my trip. I am hoping for a smooth flight and a great vacation.

Date of experience: June 1, 2017
New Jersey
1 review
0 helpful votes
Follow Joseph F.
Unfollow Joseph F.
Send Message
Share Review
Report Review

It was easy to input my departure and return dates and find the cheapest ones. The only downside is you should tell people ahead of time that seats are not guaranteed and carry ones are not permitted unless they are small personal items.

Date of experience: June 1, 2017
California
1 review
0 helpful votes
Follow Mandy P.
Unfollow Mandy P.
Send Message
Share Review
Report Review

Flight to Cincinnati
June 1, 2017

I fly to Cincinnati 3 or 4 times a year. I always use justfly. I have tried some of the other sites and they can be confusing- or they offer a price and you choose that flight and then the price goes up. I have never had any problems with justfly. I also like the email price alerts when I am considering an upcoming trip.

Date of experience: June 1, 2017
Louisiana
1 review
0 helpful votes
Follow Randall E.
Unfollow Randall E.
Send Message
Share Review
Report Review

Easy to use website. Gives alternate dates with great prices if you can be flexible. Have not yet redeemed my eticket.

Date of experience: June 1, 2017
New York
1 review
0 helpful votes
Follow Caroline O.
Unfollow Caroline O.
Send Message
Share Review
Report Review

Good job
June 1, 2017

Quick to find fast result overall good experience slow when it came to updated or Which tickets were left

Date of experience: June 1, 2017
New York
1 review
0 helpful votes
Follow Parham G.
Unfollow Parham G.
Send Message
Share Review
Report Review

Satisfied
June 1, 2017

It was easy and helpful to use justfly.com. I will definitely use this website again for reserving my flight tickets and accommodations.

Date of experience: June 1, 2017
California
1 review
0 helpful votes
Follow James L.
Unfollow James L.
Send Message
Share Review
Report Review

It works
June 1, 2017

Everything works well, and quickly. My only complaint was that, when being transferred to an airline's site, not once did I get the price listed on just fly. I'm sure this is the airline's fault, however. If you need a last-minute flight, what can you do?

Date of experience: June 1, 2017
Washington
1 review
0 helpful votes
Follow Jacques S.
Unfollow Jacques S.
Send Message
Share Review
Report Review

It was a great experience
July 3, 2017

First time user and everything went well. Would definitely use it again. I hope a lot of people use that site because u get great feedback and quick service. Thank u so much for all your help I would recommend this site to anyone

Date of experience: June 1, 2017
Ohio
1 review
0 helpful votes
Follow Karen G.
Unfollow Karen G.
Send Message
Share Review
Report Review

Very satisfied with justfly
June 1, 2017

Easy to use, many times and selections, very organized, will use it again. Can't wait to use it again, glad that it sends reminders.

Date of experience: June 1, 2017
Oklahoma
1 review
0 helpful votes
Follow Bing H.
Unfollow Bing H.
Send Message
Share Review
Report Review

Good
June 1, 2017

Good Please do not respond to this email. If you do not wish to receive future emails from SiteJabber, you can unsubscribe.

Date of experience: June 1, 2017
New York
1 review
0 helpful votes
Follow Danielle N.
Unfollow Danielle N.
Send Message
Share Review
Report Review

Decent
June 1, 2017

Very easy to book flight- choosing a seat was confusing at first wasn't sure why it was a separate charge. Other than that good experience.

Date of experience: June 1, 2017
Pennsylvania
1 review
0 helpful votes
Follow Dale R.
Unfollow Dale R.
Send Message
Share Review
Report Review

Easy to follow
July 3, 2017

I found your site easily and you offered the best deals. Hoping the rest- flight etc. goes smoothly.

Date of experience: June 1, 2017
North Carolina
1 review
0 helpful votes
Follow Stephan M.
Unfollow Stephan M.
Send Message
Share Review
Report Review

Lovely
July 3, 2017

Great xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxxooxoxxoxixixixiixixixixixixixixixixixixixixixixixiixixixiixixixixixxgreat

Date of experience: June 1, 2017
Oregon
1 review
0 helpful votes
Follow Michele J.
Unfollow Michele J.
Send Message
Share Review
Report Review

To soon to tell
June 1, 2017

I can't say whether this is going to go well or not since my sons haven't arrived yet. I hope everything goes well i've entrusted my world hope they will make sure they arrive safe and sound.

Date of experience: June 1, 2017
Washington
1 review
0 helpful votes
Follow Adonay B.
Unfollow Adonay B.
Send Message
Share Review
Report Review

Easy and convenient
June 1, 2017

Found a well timed flight and it was a fair price, would like a few waived fees tho for all i use just fly.

Date of experience: June 1, 2017
California
1 review
0 helpful votes
Follow Gem F.
Unfollow Gem F.
Send Message
Share Review
Report Review

Great site
June 1, 2017

Great site to work with.
It was very easy navigating
Love it. Great site
Love it
I am not a great writer

Date of experience: June 1, 2017
Maryland
1 review
0 helpful votes
Follow M Y.
Unfollow M Y.
Send Message
Share Review
Report Review

Round Trip Flight to Europe
June 1, 2017

It was easy to purchase the round trip flight to Europe, and I found a great deal. Thank you! I will definitely use JustFly again.

Date of experience: June 1, 2017