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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I'd never heard of JustFly before booking my current trip. I will definately be using it in the future!
I recently made reservation and then realized that my reservation was to the wrong city at a very high airfare after 20 minutes I realized my error I called justfly and they immediately cancelled the flight and made arraingements for my refund
I changed my plans within the 4 hour window and called to cancel my justfly reservation. I didn't give it a 5 star because it was very difficult to understand the customer support rep I spoke with.
Ordering was easy with no hassles, excipients service and I am looking farward to my trip. I am hoping for a smooth flight and a great vacation.
It was easy to input my departure and return dates and find the cheapest ones. The only downside is you should tell people ahead of time that seats are not guaranteed and carry ones are not permitted unless they are small personal items.
I fly to Cincinnati 3 or 4 times a year. I always use justfly. I have tried some of the other sites and they can be confusing- or they offer a price and you choose that flight and then the price goes up. I have never had any problems with justfly. I also like the email price alerts when I am considering an upcoming trip.
Easy to use website. Gives alternate dates with great prices if you can be flexible. Have not yet redeemed my eticket.
Quick to find fast result overall good experience slow when it came to updated or Which tickets were left
It was easy and helpful to use justfly.com. I will definitely use this website again for reserving my flight tickets and accommodations.
Everything works well, and quickly. My only complaint was that, when being transferred to an airline's site, not once did I get the price listed on just fly. I'm sure this is the airline's fault, however. If you need a last-minute flight, what can you do?
First time user and everything went well. Would definitely use it again. I hope a lot of people use that site because u get great feedback and quick service. Thank u so much for all your help I would recommend this site to anyone
Easy to use, many times and selections, very organized, will use it again. Can't wait to use it again, glad that it sends reminders.
Very easy to book flight- choosing a seat was confusing at first wasn't sure why it was a separate charge. Other than that good experience.
I found your site easily and you offered the best deals. Hoping the rest- flight etc. goes smoothly.
Great xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxxooxoxxoxixixixiixixixixixixixixixixixixixixixixixiixixixiixixixixixxgreat
I can't say whether this is going to go well or not since my sons haven't arrived yet. I hope everything goes well i've entrusted my world hope they will make sure they arrive safe and sound.
Found a well timed flight and it was a fair price, would like a few waived fees tho for all i use just fly.
Great site to work with.
It was very easy navigating
Love it. Great site
Love it
I am not a great writer
It was easy to purchase the round trip flight to Europe, and I found a great deal. Thank you! I will definitely use JustFly again.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.