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Justfly.comReviews 6,163

2.2

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
741
value
700
shipping
311
returns
511
quality
610

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Canada
1 review
0 helpful votes
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JustFly Review
June 4, 2017

Great experience, very easy to use site! Great work. Would like if you sent email with itinerary though.

Date of experience: June 4, 2017
California
1 review
0 helpful votes
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Simple and affordable
June 4, 2017

Looking for a flight is easy and affordable again using justfly! No ads. No weird addition fees. All the flight information was visible and in clear details.

Date of experience: June 4, 2017
Louisiana
1 review
0 helpful votes
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First time booking with just fly... very easy band cheaper! Found the so easy to it through no problems until! Would recommend this company to other people trying to book flights aren't extortionate prices

Date of experience: June 4, 2017
Washington
1 review
0 helpful votes
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Cancellation and Refunds
June 4, 2017

I believe there should be a 24 hour window for when you can cancel your flight for a full refund, not only 4 hours!
Something came up in my life just 13 hours after booking my flight, I called in tears, and had to cancel my flight. I would have really appreciated a full refund instead of having to pay a cancellation fee. It was only 13 hours! Not like I was trying to cancel it after a month! If someone at just fly would like to refund me that cancellation fee then I will recommend just fly to my friends and family. Otherwise this company is a "no go" from me!

Date of experience: June 4, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Julina,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

New York
1 review
0 helpful votes
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Very easy and Great price
June 4, 2017

Best price and very easy to use i would highly recommend. My sister took another flight seventy miles away. She said it was cheaper but I saved almost 100 dollars flying out of our local airport.

Date of experience: June 4, 2017
Georgia
1 review
0 helpful votes
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Quick and easy.
June 4, 2017

Used it for the first time last night as I sat in a restaurant having a drink. I don't fly much so expected to spend a lot of time planning my trip. I was very surprised that it was so easy and intuitive.

Date of experience: June 4, 2017
California
2 reviews
0 helpful votes
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I felt the site was t as clear as it could have been, with transitional pages and the ability to change dates or times. Other than that, I was quite happy with the pricing.

Date of experience: June 4, 2017
California
1 review
0 helpful votes
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Great service.
June 4, 2017

I am glad to go d a place that has a great deal on insurance because u never k ow what can go wrong when you are flyi g it's a great price and I will b going through you guys in the future when I travel hopefully it's never need ed but it's a plus forsure.

Date of experience: June 4, 2017
California
1 review
0 helpful votes
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I was skeptical - not anymore!
June 4, 2017

I generally book flights directly with an airline. For this trip, I couldn't find prices I liked, except on JustFly. I was leery - but I tried it. Got a great price, an immediate confirmation with e-ticket numbers, and a customer support number to call immediately in case there were any mistakes in the reservation. Not necessary, but glad it was there in case I had needed it!

Date of experience: June 4, 2017
California
1 review
0 helpful votes
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Easy to use web site for out of country ticket purchase. This is the third time I used JustFly to buy airline tickets for foreign travel. It's a simple, quick website to use for ticket purchases with some of the best prices around.

Date of experience: June 4, 2017
Utah
1 review
0 helpful votes
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Smooth sailing
June 4, 2017

Quick, easy and convenient. Great deals! Satisfaction guaranteed. Don't know what I would do without this wonderful web site. Off to a good nights rest, knowing flights are handled and the best possible price!

Date of experience: June 4, 2017
Maryland
1 review
0 helpful votes
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Best price and iterinary
July 6, 2017

It's my first time to use your website but I can say I'm going back to purchase ticket again. Thanks

Date of experience: June 4, 2017
Florida
1 review
0 helpful votes
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Average
June 4, 2017

Tend to mislead prospective customers. Takes awhile to receive reasonable offers. Prices tend to change while processing an offer. In fact in my case it changed from the initial quote.

Date of experience: June 4, 2017
Massachusetts
1 review
0 helpful votes
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Love the site - easy to use.
June 4, 2017

Found the site by chance. The rates are super competitive It was no trouble at all. Easy access, as one, two, three. Am planning on flying more often using Justfly.

Date of experience: June 4, 2017
New Jersey
1 review
0 helpful votes
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Amazing
June 4, 2017

Great prices. Prices are always lower than other sites. I love this site! The alerts when there has been a change in prices of the tickets are also amazing.

Date of experience: June 4, 2017
New York
1 review
0 helpful votes
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Nice set up and easy transaction. I am looking forward for my trip in December, and luckily I find a very good price for my ticket.

Date of experience: June 4, 2017
North Carolina
1 review
0 helpful votes
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Great prices
July 6, 2017

Good experience w online purchase. Drawback was when I called to ask about seat preferences. Long wait time. Representative had heavy foreign accent, hard. To understand. She didn't have access to seat information so had to call the airline directly before completing the ticket purchase.

Date of experience: June 4, 2017
California
2 reviews
0 helpful votes
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Satisfied
June 3, 2017

Found a decent price for my trip. Had to return 12 hours earlier but price differential worth it. I am happy to have found your site.

Date of experience: June 3, 2017
New Jersey
1 review
0 helpful votes
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Fast, Easy and Low price
June 3, 2017

I recently purchased 2 tickets for my traveling here in the US and going back to my country. The process of finding the ticket was quick and easy, they even offered alternatives with cheaper prices at different time or nearby airport.
The thing I like the most is reasonable price and fees compared to other booking sites.

Date of experience: June 3, 2017
Florida
1 review
0 helpful votes
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Excellent
June 3, 2017

Easy to use, the cheapest price, this is my fifth time very satisfied. Telephone assistance is also excellent

Date of experience: June 3, 2017