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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Booked travel through this site. Very straightforward and easy. The one complaint I have is that there was a fee associated with choosing my own seat.
I booked a round trip for my 17 yr old son to visit a family member. Flight was AA. We noticed 11 days before trip that the return flight said July 11th instead of June 11th. My son went on the website to change the date. The site stated it could cost 0-$125 to change. We had to change it, so he did. I was then charged another $275.00! Just to change one leg of this trip! I called and was basically told "sorry, you didn't read the fine print" this flight round trip initially only cost $224. After all taxes and fees. I now have paid $500 for a "discounted" flight. The costumer service rep had no clue who was her boss to transfer me, and said they "don't do refunds" nice.
I won't ever use this site again to book anything!
Waited for a drop in price before buying my ticket and was notified when the
Price dropped by justfly thank you
I have looked for a few weeks now for a good price and found the BEST price on JustFly. JustFly did not have flights to other city destinations just the two cities I personally was looking for.
Thank you.
It was easy to navigate the site and purchase my tickets. I have been trying so hard to get tickets to Miami and now I am finally pleased that I got a reasonable flight.
It was good experience to cancel and by new ticket again. I think you have a good customer service. It was a little wait on the phone.
I was tired of other sites "getting back" to me with new prices, and I just wanted a handy, straight-forward web site to enter my travel info and get some seats.
Justfly was clear, quick, easy to navigate and conclusive. Confirmation had an easy-to-read ledger of all charges within moments, and I could move on.
What a pleasure booking with "JustFly" they took all the worry out of scheduling my vacation. Will use them whenever I can!
I've found the lowest prices for flights with JustFly. The site is easy to navigate with good results. JustFly is the only site I use now when I am planning a trip.
The site was easy to use, nice page design and easy to navigate through the process of buying the tickets for my flight.
I loved that the site continues to send you deals on a daily basis. Airfares sent for purchase was beyond my expectation; definitely saved money by using this site for fare alerts. A must try!
Since, I've found this website I only purchase my fights here. Even more, I recommend every person I know to justfly.com
Clear and easy to use website. Quick and easy to book your flights for a competitive price. I will definitely use your website again for my next flight. I highly recommend it to friends and familie to try it out!
It was s pleasure using the site. The fluffy was the best price and thank you.
I wasn't clicked around to other sites once on yours which is nice.
Having hard time in regard updating passport information and when contact the airline nothing is there nor updates i have provided on phone for more than 40 minutes
Hi Hamad,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
This was my first time using justfly. So far it's been easy and quick. Found a good flight with an excellent price.
Thanks
T.
Competitive prices, lots of options, well designed page. I used it first time. Soon I'll be purchasing more flights, I hope JustFly will offer best options again.
The cost was higher than expected once the Justfly fee was added. I consider this deceptive... Not sure I would do it again.
The website was user friendly and easy to navigate. I could easily book the flight and choose my seat.
I booked a flight with 24 hts notice. My daughter was in ICU out West. Everything ran smoothly. Would use your site again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Renee,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team