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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I didn't realize that I had inadvertently booked a "basic economy" ticket. Rep assisted me at canceling my first booking and successfully rebooked at a cheaper cost. Excellent customer service. Thank you!
Search for flights and the results come up quick, with many options chosen. Best of all, there is no booking fee included
Easy website to navigate, easy to understand. Found what we needed quickly and of course got a great deal on a flight across the country during a holiday. Super happy!
I have been using other apps for all my trips. I stumbled on to Just Fly and loved it. I have been booking flight for way less then all the other search engines.
Keep up your great service and great app.
Was first time I booked from justfly. I found it user friendly and the pricing was great! The low prices made it possible for a family of six, fly together instead of drive to Florida. Thank you.
I liked how easy the interface was and how quickly I was able to find the best price and the best outcome for me. (Hint... it wasn't the cheapest!)
The website was easy to navigate and there were a lot of good deals. I also like the fact that i had the option to subscribe to and alert when price drop or when higher.
Good overall satisfaction throughout the ticket and purchasing experience. The confirmation e-mail came in a timely manner,
The prices were great and the process was very easy. Straight and to the point...
Good and smooth booking of multiple-city flight tickets with great price. I had good experience although I am not sure about others; I did not check the reviews, but, my own experience was good. I may return back to this website for future flight ticket bookings.
Fast with good choices.
One concern deals with the security. My computer, apple indicates your site is not secure.
JustFly was so helpful in finding the cheapest flights for the days that I wanted to travel. Now for the first time I'm traveling to Europe because I was able to afford it! Thanks JustFly!
I have not taken the 2 trips I booked yet but this was the easiest of any booking place on line the I have ever dealt with. They do all the work instead of making you hunt and search like the others
I am very happy with your Customer Services. They are patient to put up with my problem and help me.
Conveniently guided me to find the flight that best suited my plan and budget. Clearly detailed all the fees. I realy liked the flexible date option it helped me get a very good deal.
I chose JustFly because of the ease of use and many flight options, oh, and great price! I'm a senior and need to watch the budget, so this was a welcome opportunity. Grandkids here I come!
I used just fly for the first time and got the best on line deal I found and the both flights departing and arriving home were on time! Thank you! I will be using JustFly from now on!
Lisa Converse
*******@iheartmedia.com
Just fly.com is website you really find amazing flight prices. Definitely recommend to everyone that is looking to spend less on your flight tickets.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.