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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I love using justfly.com to book my flights. Very easy to use website with good prices. Never had an issue with booking through this site.
It was easy & quick to get the info i needed & the price was good too. However i did not find where i could do an advanced security check in.
Your site was misleading and charged too much for the seating -did not indicate that you have a surcharge for the seat in addition to the airline charge. Total rip off, dishonest and I will never use you again. And when I tried to get a refund your agent wouldn't give it to me
They have good deals and great service. The website is easy to use and find what you're looking for--they do a good job of giving you options. Their prices are quite competitive if you know what you are looking for--I had already checked other flight sites and was really happy to find this flight and price.
Quick and easy.
Was able to complete while at a grand child's goat show. Cost was reasonable and within our budget. I'll have more to say after our trip assuming everything goes OK.
I love booking with Justfly.com! It doesn't matter how much I search the net, I always come back to this booking agent! Thank you for being consistent!
Great job with ease of the purchase. It took less than 10 minutes to book my flight. The cost was the most inexpensive of all the websites I researched. Justfly saved me time and money.
Quick and Easy with no issues! Definitely cheap! I needed my flight to make it to court. Thanks again!
I reserved my seat for both legs of the flight but then JustFly sent me an email instructing me to save my seat, then when I went in to save the seat I had fewer options wound up in the back of the plane and was not prompted to get my seat for one of the legs. Frustrated.
You have to pay additional to your final price when you choose seats. There is no free choice. Be aware.
Hi Konstantin!
Thank you for leaving a review of our product and services. I have sent it over to the website team to review to see if we can make any improvements here.
Kindest wishes,
JustFly Team
Easy to navigate site and no hidden agenda. All fees were up front and we got exactly what we wanted.
Great service it was fast and easy. 1 click and I was in! Will tell more people about it. Hope I get picked for the $400 credit I have another flight coming in august! And it will help me out tremendously!
Simple and easy to book a flight! My husband and I use this website for booking flights every time we travel. I recommend it to all of my friends!
We searched for a few days. Price's are ok but the extra fees and taxes added up to almost another ticket.
Can't understand. Limited English and understanding from the Rep. Not willing to negotiate to gain business. Have child that just turned 2 a few months ago and was told there would be no negotiation.
Hi David,
Your files show that no phone calls were made to us. Could you email us more details via social@justfly.com so that we can better understand the situation?
Thank you!
JustFly Team
The experience went very smoothly. It didn't take long and I had a ticket for way less that I would have, otherwise...
Never having used this site before, I found it very helpful and easy to navigate! And they had better prices on flights than Kayak!
I like the bargain prices, but there are more limited options for cheaper tickets with date restrictions and longer layovers!
My booking experience with Justfly was awesome, for it's cheap price and good service. I believe I will continue to travel with Justfly! :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Suzy!
We're really sorry to hear that this has happened! We have gone ahead and issues a refund for the seat selection as it did not function as it was supposed to. Please know that you are a very valuable customer to us!
Kind wishes,
JustFly Team