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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I saw the best rates on Justfly.Com and their price alerts were very valuable!
I was able to book the flights I wanted within my budget and at the travel times I was looking for. The site is also very easy to navigate.
It was easy and fast experience booking a flight here other sites take much longer for no reason thank you
Easy navigation and menus. The site loaded fast and had a great user interface. I recommend it to all my friends and family.
It went smoothly, although I could not find a nonstop flight on the return leg, resulting in a 3-hour layover, and it ended up about $30 more than I would have liked. All in all, a pretty good transaction though.
Easy enough for a person who does not have enough computer knowledge. It was very easy to walk through even on smart phone
Not only was the website really easy to navigate, the prices were cheaper than what we were looking at.
The website was user friendly and navigable. I was able to choose my flights, seats, meal preference, and even cancellation insurance. I liked how I could sign up for periodic updates with great flight prices.
JustFly has provided me with flights that fit my needs and offering me fairly good price deals. I will continue to JustFly for future flights.
Good deals and easy to book flights. Recommended site to family members. Keep up the good deals. I will always book my flights thru your site.
I used Just Fly to purchase my ticket in June. I received a call that my mom had passed. A week after mom's burial, my children called to inform me that their father was under Hospice care. I quickly called the airline and they changed my ticket at no additional charge.
Finding the best flight for my travel needs was easy and quick! I had a few flights sent to my email for price updates as the price changed, which was very helpful.
It's my first time using the page and so far I have like it. I haven't travel yeah so that way I'm giving it a lower rating, but overall is nice an easy
Found the flight that I wanted, put in my credit card info, when I hit submit, it said that the flight is no longer available. When I backed out, I found another flight, did the same thing with the same outcome. I was not able to get the ticket I wanted, but I was still charged. When I called to get this resolved, (after the almost hour wait on hold) they told me it was the airlines fault and I would have to call them to get it resolved. I never gave any of my info to the airline, just to JustFly. So after calling the airline and getting a much more professional customer service agent, I am getting my refund in 7-10 business days all no thanks to JustFly. The airline even told me that JustFly has this happen a lot and next time to book directly through the airline. Lesson learned. JustFly makes mistakes and blames the customer. Horrible business practice. I am pretty easy going and would not have left a bad review if there was some attempt to fix the situation, instead they pawned it off on someone else that I never gave my payment information to. Very disappointed.
I am very happy with their service, I got my tickets on time and when I called to ask questions they responded to everything I was concerned about great place to get tickets I strongly recommend.
Easy to maneuver and get the VERY best price. It was cheaper to fly on a major airline using your service, than it was to contact a low frills airline from the "other" airport that I would prefer NOT to use. Now, I am able to get where I want to go, from the airport that I REALLY like, for a cheaper price! I'm ALL happy!
Justfly is amazing! They always have excellent online deals and daily emails when prices drop! I always refer my friends to use them.
Appreciative of good value and accessibility of information to make a choice, thanks! Will use again for sure!
My son and I have had great experiences using JustFly.com. They are usually cheaper than airline sites and just as reliable. I love booking on JustFly.com!
Good deals, easy to use. However always check the actual airline website because sometimes you can book the same flight but with no booking fees at a cheaper price.
The site was easy to use and very informative. There wasn't any hidden fees or surprises. Had past experience with different site and had nothing but problems. Was pleased with my experience and will probably use the site again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members