On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good customer service and price. Tried to understand customer need and find a good match. But review should not require 100 words
Booking flights can be stressful. This makes it just a bit easier. Also there's more options than going directly to airline. Thank you
I had an easy time booking my flights and it was processed and confirmed quickly - I was very satisfied. They didn't offer too many additional products like other sites, and I like that the booking happens all on one page.
We booked on our phone and it was pretty easy and an amazing price. The processing took a little longer than I expected which was momentarily a worry that the transaction wasn't going through. We received a confirmation email within 10minutes and the next morning our reservation was viewable on the airline system. The only complaint is the site charges a fee to select seats after you purchase, which I believe is in addition to the fees by the airline. We looked at that process and couldn't see what the airline seats fees were.
His site made it easier to see many different prices offered by several sites. All I had to do was follow easy directions and make my decision. Love love love it!
I used justfly.com for the first time to book a flight to Charlotte and at first everything went fine... until I looked at my itinerary after I booked my flight. My return flight was on a completely different day than I indicated in my search! So I called customer service, since I couldn't make the change online, and they were able to cancel my flights after paying a cancellation fee so I just ended up booking directly with the airlines because I didn't feel comfortable using the site again. So my advice is to triple check your flight dates before booking since the site pulls data from all flights and all dates even after it shows you other flights in case your travel dates are flexible.
Very smoothe and easy way to book your ticket. Gave me the best price. Going through the lists of flight and being able to book it so easily was a delight. I would recommend this to my friends...
Easy system to access, provided best deals. Was able to find the best travel itinerary from all others site and the system was friendly user. Also love the fact that the information did not change and prices were set.
Great site. I reviewed the site about 6-7 times before ifound fares I was interested in. Let's see how the trip is now
This site made buying an airline ticket easy. Everything was on one page, unlike buying through the airline. Each section was clearly defined and formatted in an aesthetically-pleasing manner. I'll definitely use this site again!
JustFly makes everything very easy and give you good prices. So if you're thinking about flying Just think JustFly. Just that easy.
Cheapest ticket hands down. Site was easy to use and I will be using it in the future for sure. Just fly is better than other search engines if used and have me the best results
The website is straight forward and easy to use. Over all it was easy to research flights and then purchase them.
They have the worst customer service ever! Will never use again! I will also never recommend this site to anyone!
I am really satisfied! I am Looking forward to have great deals so I will recommend it to friends and family!
With the integration of nearby airports and multi-city tickets, it is a very convenient search model. I haven't found anything with lower prices. Would be great to include flexible days to find the best price around the exact search day instead of restarting the search with a different day.
I love all of you people that work on this website. You have saved me so much money. You all need raises. You deserve a nobel prize #realMVP #Iwouldmarryyouall
I'm very happy with this service, because is very efficient and very easy to buy the tickets. Thank you for service.
I booked the ticket but i did find the ticket info in airline website still i have the same problem no reponse from fustfly still loooking for help
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anil,
Thank you for taking the time to review our services.
If you are booking through a travel agency, some airlines will not allow you to have access to your reservation on their website. In this case I would suggest reaching out to them directly if you have any concerns.
Kind wishes,
JustFly Team