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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Have tried with other sites but JustFly was the easiest and at the best price. I will be booking my flights with this site from now on.
I booked a flight with both Delta and UA. It was very easy to navigate the webpage and did not take as long as I expected.
I see no point in using this site in the future. The price of the flight was no different than if I would have booked it directly through the airline, and then I would have been able to enter my TSA precheck number without immense hassle and been able to check in and confirm my seat more than an hour before the flight. There is no upside that I can see to booking through this website, only downside.
The agent did not speak English clearly at all. I spent an hour on the phone having her repeat herself. The experience was horrible.
As I'm writing this review I've been in a call for over two hours with their customer service. I have been calling them every day for the past few days to change my father's return flight. My father is a 72 year man suffering from a hearth condition that has to change his return flight because his sister is now in the hospital with a critical condition. I have been asked to send their medical records so they would wave their fees. Mind you, I had to call the hospital overseas, with 9 hours of time difference, get permission to release my Aunt's medical records then translate and send medical information to JustFly so they would change the flight and wave the fees. After running around and getting all these information for the past few days, and being on the hold with their customer service for 2 hours, they have just told me that unless there is a death in my immediate family they can't do anything. To say that to someone who has been on the phone for over 2 hours, has been sending them documents for the past few days based on their request AND has two sick family members in critical condition is not only inhumane and insensitive is plain stupid. If you want to waste your time, money, and love gray hair work with them. The best part was when I asked to be forwarded to a supervisor or manager their customer service person claimed that she doesn't have a boss- that was a first! I asked her if she was the CEO and she said no, so I wrote their CEO an email. Lets see if he responds.
Excellent price, quite easy to book, but not able to choose seats via the site. In order to do that, one would have to go to the airlines site, create an account and log in. Further, JustFly's confirmation code MIGHT or might not be the same code the airline uses. So, that is not seamless.
Still, very convenient and smooth interface.
This is my very first purchase at JustFly and I am happy that I got a very good price and option of selecting seats. Somehow I couldn't update frequent flyer no. For Air India as it was not listed but still good.
This site is easy and exciting and I have my tickets to enjoy my vacation. I am really pleased with the overall experience I hope that I have the same experience next time I book to travel through Just Fly. Com
Fast, easy and seamless experience. I'll be buying with justfly.com again for sure! Thank you for all the help
So glad that we checked this site, your pricing is better than others, wish we could use you for our other travels.
I found this site looking for flights to Europe and got the best prices. It's also easy to use and setup
After looking at other sites for best prices we found the best rates at JustFly.com. I'm sure we'll be a frequent customer since we travel a lot. The website was easy to manage and book a flight without a need to call anyone for help.
The information on the website was great and comparable, yet sometimes the ads on the page can make you lose sight of what you are looking for. Would use it again though
It was easy. I just don't remember when the 14.95 charge was mentioned. It gave me a lot of options to chose from.
Great price, no bad experiences except for Delta's customer service at RDU airport. As a Grandmother to Hannah ( booked ticket in her name), I am disppointed that our local Delta service counter is at the point of being nasty- on the two occasions we have asked questions of them. Justfly served us very will and will continue to use your services whenever possible.
Navigating the JustFly website and buying my ticket to Jacksonville to visit family was as easy as pie and just as nice. I found great prices and it was easy to compare dates and travel details. Thank you JustFly!
It was very easy to navigate through the site to find what I was looking for. Prices were great. Would definitely use again.
Customer service was excellent. The representative was courteous and very helpful. I would recommend the service to my friends.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carolyn,
Thanks you for sharing your feedback with us. Customer care is our biggest priority, and we work hard to ensure that each member of our team is capable of assisting travelers with any issue they may be having. We are always looking to improve our service, and we are happy to provide additional training when needed.
Kind wishes,
JustFly Team