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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I have found the best prices on justfly. It was so easy to look up flights then book a flight. I will use it again.
For the longest time i was looking for cheap flights for my honeymoon an this website kept me up to date to cheap prices also when price was going up so i could quickly make a decision to book now.
Perfect website, very simple, great prices. I totally recomended for all my friends. I will buy again from justfly.
I found what I was looking for and for the price I was looking for. I love how you can narrow down the time of your take off time. It also allows you to pick the airports you want to use for one or two stops.
Best site to buy a airline ticket online. I recommend this site to buy a ticket. Good price. User Friendly.
Friend suggested I try justfly for a business trip. Found good prices but after booking noticed the price was higher than my partners so called within 10 mins to support. I could barely understand the person plus she answered every question as if she was reading a script. Their system doesn't allow to change prices. I'd have to cancel and rebook. For fear of not having any flight I went to book another flight. Their system won't allow me to book but one at a time! Called back in to let them book it. Rep got to end of booking and said his system won't complete order until old flight is cancelled. He connected me to another dept to cancel. Finished that with them and Matthew called to continue processing order but he said it still showed the first trip. After 20 mins waiting I got to a manager, explained the issue and he verified all my info and flight plans and told me there were not any more seats for that flight! Angered, I lost it and told him about how screwed up his business was and that I may lose a big opportunity by missing that flight talking to his people for over and an hour because that could book and cancel a flight or speak good English. Went to Travelocity paid $50 more but booked the same flight Justfly said was not available. Won't even be using them again & will happily tell anyone that asks how bad they really are.
Awesome experience finding the best flights. The site is easy to use and the comparisons are the best of any site. I travel 250,000 miles annually and Justfly.com provides the best selection and price.
I was done with choices and booking within minutes. I appreciated easy comparisons with other fares.
Very Good Low Prices, Very Easy To Book.
I did not have to look on many sites to find an affordable price match for my trip
Do not book any flight with this travel agent. I was talking on phone with them over 5hours just to solve a minor issue which was their fault. I was charged twice for the same amount then spoke with over 10 customer service agents to solve the problem, still. Then I was transfer to a so called supervisor whom yuou could barely understand for a long time ( on my way from Cumberland Md to dc which is 126 miles). When I get to dc I was told she went through all the refund process and spoke with the airline company but will get my money within 6 to 8 business weeks. Wtf! It onky took them a few seconds to stole my money from my account but need to wait over a month to get that money back. Guess what they will be out of business soon no more American dollars. First thing in the morning is to contact the consumer bureau and report them then take the matter in hands.
Very fast to book my ticket to tampa... thought I may have to call a rep but ended up doing it myself... easy as pie... thanks so much...!
I never saw a warning that there would be extra charges for checking luggage, which I had to pay after. Other than that booking was efficient and the cheapest I could find.
I've used JustFly twice, now. Each time I'm trying to match up with my friend's flight that is booked through his business. Other sites don't show flight numbers which makes it very difficult to find the right one. I find JustFly super easy to work with.
I really liked my experience with justfly.com it was very user friendly, I love how it displays the information, so you can view it by price, different flying options & also a flexible pricing based on weather you'd like to change date of trip/ hrs. I LOVE IT!
I was on my computer no experience with anyone. What could I tell you about surfing the computer trying to find a flight it's boring.
This is my second time purchasing from justFly.com and both times have always been easy and prices are always great. Will definitely purchase from the site again.
Finding and booking my flights were as easy as it gets. I did not like sort of getting roped into seat selection and that substantial fee and not being unable to "undo". If I continue to use justly, I will be super wary about that feature.
Everything is ok I just don't like long layover but it was the best they could do for the money I am paying got a good price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
Thank you for taking the time in reviewing our services.
Because fares are so dynamic, they can fluctuate at any time based on demand and availability, at the airline's discretion. At the moment, we unfortunately do not have a price match guarantee in place. In this case, it would be easier to have cancelled with no fees and rebook at the new fare. The reason why you weren't able to book the new flight until your old flight is cancelled, is because the system automatically recognizes you already have a reservation active, so to avoid any double charges, you must cancel the existing one before proceeding with the new one.
We always try to offer the best deals for our clients with prices and availability. Since each travel agent has their own contracts with the airlines, there could be times not all itineraries are available.
We are sorry for all the inconvenience this may have caused.
Kind wishes,
JustFly team