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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Justfly always has good deals and are very helpful. Unlike other sites who tend not to look out for the customer. Justfly actually looks out for the customer and provides great service. Highly recommended site to use.
.. AND it updates pretty darn quick for all the data that is displayed once finished buffering!
Thanks for a pleasant purchase experience.
After searching Many sites there was none that could compare or come close to beating this price and with The great selection of flights departure times and arrival times this was definitely the best site
Like this site a lot! I will use this site for all my airline reservations I found u had the airline I wanted and that the price was good I will recommend this site to all my friends
Checked out a bunch of different airline and ticketing sites and went to justfly, and found a good flight for a great price
Works as they claim and very good customer service. Called to confirm and person on line was very customer friendly and knowledgeable
Very good. Easy to review and follow all of the flights. The time this took was easy. The prices were good. Maybe could add more flights at different times, but other than that the experience was fine.
JustFly had a great price and was easy and stress free to book! Other sites are confusing and a pain to navigate. The price was better than the airline site! I will use JustFly again and refer it to my friends!
I booked a flight yesterday. I bought the flight insurance for a set price. I got an "urgent" email this morning telling me to contact the company because something about my reservation had changed and may he compromised. After waiting on hold for 27 minutes I was told that my flight insurance premium was going to cost me more money or would be canceled.
At this point I was outraged. I don't care about the less than $10 increase. What I care about is the scam of the whole thing. I told them I wanted a complete refund and I would go through another company. Of course, they told me this is impossible. So, buyer beware. I'm taking full responsibility for this because I wanted to save money on a flight and I didn't do the research on the company before I booked the flight. The customer service rep that I spoke with was very polite and helpful. I felt bad for him because I can imagine he hears a lot of complaints.
My overall review would have to be Easy. It took me a matter of just a few minutes to book my flight to Texas where my Mom was just admitted into the ICU of a hospital there, where she lives. She was found on the floor and was in bad shape. All my thoughts were about her. Just fly made it easy!
It was easy to use the site and I believe I got the best possible price. It was the first time I've used JustFly.
Pleasant experience through and through. Great prices and the follow up customer service was very helpful and polite.
Pay for a ticket late in the evening... my credit card was compromise... received an email stating that my credit card was not processed de next morning. Followed the instructions of the email paid with an alternate credit card. Called customer service to verify the status of my ticket. Supervisor was helpless and I was forced to buy the same flights at a higher cost.
All this occurred during and 12-18 hour time frame.
Hi Laurie,
Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but the fare is only locked in once your electronic ticket is issued. In this case, the fare increased before your booking was ticketed, which is why the reservation was cancelled.
We apologize for the inconvenience.
Kind wishes,
JustFly Team
JustFly makes planning trips so easy and convenient. Each page is a breeze to go through all the way to the final flight confirmation.
I could find better deal than kayak!
Nice. I will definitely use this site more and more
And recommend to many many other people and friends to use this site to get better offer flight tickets!?
Always a pleasure dealing with this company for any type of travel booking. Very quick and always have the best prices available
Was quick and easy...
Will use justfly again when it is time to book a return flight. And it was the cheapest price out of any flight i checked into
I searched for a best airline ticket in different places. Justfly site was easy to book and best among all the sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pennie,
Thank you for taking the time to review our services. When your reservation was confirmed, both the fare and insurance should have been withdrawn at the same time. Due to credit card issues, it seems that we were unable to process the payment for the insurance. By the time a new credit card number was provider, the premium for your insurance had increased.
We truly apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team