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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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No problems, very straight forward. Price wasn't the best but it was good enough. I needed a flight last minute and this helped me with no issues at all.
A great experience with this company very happy! Easy to get around on this web site.The best prices I have found on all the airline sites for the purchase of airline tickets.
Very user friendly and easy to use. I will use this app more in the future...
I needed an immediate travel arrangement which was very expensive. Unfortunately the entire trip was a disaster because of flight delays due to weather. None of which was your fault. Thank you for the arrangement
My flight was ontime, I was able to checking online and board the plane, The crew was awesome and everyone was polite and professional.
I have never felt the need to leave a negative review for any service but the lax attitude and the "I don't care - this is what my script says" discussion lasting over an hour (over 3/4 of that on hold) has driven me to the edge. The travel agent who booked my flight left the "B" off of my last name and I did not notice until the day of travel. Even though the airline said the change is free of charge at any time JustFly would not correct this without collecting the $75 fee from me. An hour of being on hold and multiple calls with the airline to confirm the change was free and nothing was resolved. This is ultimately the worst experience I have ever had, with the language barrier, the lack of answers to my questions and the disregard for my time. I will never. Ever. Book through this company again and the many trips I book will be taken elsewhere for as long as I am traveling. Do not use this company if you have ANY other options.
The electronic ticket was also easy to follow and was sent to my email. I was also given the option to create an account and it was quickly generated. Thanks for the swift and simple way you've helped me book this flight!
Was on the phone for 2 hours with different agents including a supervisor. Could not understand any of your phone receptionists
I tried to purchase a multi-city flight but as I was confirming the payment, the fare became unavailable. I closed my browser, tried a different browser but still could not purchase the ticket. I had to change my flight schedule and that was when I could do my booking. If the fare is unavailable, you should not have it in the search results - it is very confusing. I hope you can rectify this matter, thanks.
I had no problem with Just Fly which is great news since many websites are complicated. It was very smooth and simple.
Purchasing tickets from JustFly was smooth and easy! We were also able to find the best price! Highly recommend JustFly for your travel needs!
JustFly had the cheapest option for our destination and was very easy to navigate and book our flights.
So ive done many thing in my life but alot not so tech wise so this was my first time buying my own plane ticket well ever. And justfly.com made it where i could pick the best times and price available. Then set me up with sites for rent a cars and hotels. It is making travel less hassling. I love the site plus made it easy for someone who has not done this before and also very clear how to and whats what keep up the good work.
It was somewhat unclear being redirected from search engine that we weren't booking through an airline (KAyak which we've used before, but it's taken to Delta, etc. I had never flown Airmexico so didn't realize that wasn't their website). It seemed, ok, but makes me nervous we could be bumped etc. as a non prioritized 3rd part fare. I also didn't like the "choose seat" step link being offered but then procuring another unexpected charge! 2 of our flights didn't even allow seat selections, so I would have skipped that charge if I was aware. I guess we'll see after the trip how this works & if we'd ever use again. I will definitely be more wary when redirected now!
We were searching for more reasonable flights and Justfly offered the best sale. Using the site was easy and the confirmations were received quickly. We will use this site again.
I was impressed. Site found a flight that google flights could not. Would use again. Def recommend justfly
I do a lot of last minute flying for my start up business, and the ability to quickly see my best choices in terms of schedule and fare is critical. JustFly does that the best of all consolidators. I also love the 4 hour grace period in which I can change my mind without penalty. Excellent site!
Very easy and helpfull and easy to underdtand would decently use more often and I would decently refer it to all my friend
Your team gave me good price, best deals for my trip. I like to recommend Justfly.com
To all my friends and relatives.
Min $450 to change the reservation without even looking into what the customer wants to change. Too bad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barry,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Also, it looks like the airline was able to exchange your tickets for you. If you would like any further assistance, please email us at social@justfly.com
Kind regards,
JustFly Team