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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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But I wanted to change my coming back time and u charge $150 which I think is ridiculously because I called the very next day when I saw it. If it was still available I didn't see a problem. I understand the cheap prices but u need to accommodate your customers a little bit better.
I was able to search flights from different destinations compare the prices and see the availability. My First Choice was available the price was excellent and it was to the Airport I wanted to Land at. I was very satisfied with my experience.
Everytime I have booked a flight through justfly, I have had nothing but a great experience! Never a hassle!
On my previous booking I did not catch the reservation as basic economy and what that meant. That was probably my oversight. After I learned what that meant I took a closer look at the reservation I just made. It is also basic economy. Maybe that alert could have a little more color to it or something that makes it a little bit more prominent that you're selecting a basic economy and the restrictions that are included. Otherwise the website works good my travel plans are made and I look forward to traveling.
The only thing preventing me from giving a 5 star entry is that I'd appreciate a wee bit more details of the flight seating and baggage policies. Otherwise, a very easy transaction.
I found a great deal on two tickets on United, labeled as "basic economy", but it never said the exceptions and one of them is that with that rate I can't choose my seats. I'm traveling with a minor child and can't sit far from her. The website should have been more clear about the exceptions before you buy a ticket that is not refundable.
I always get the best price from justfly. Also you can reach customer service very easily and talk with representative very fast instead of talking to robot.
In just a few minutes I was well informed about the flight I booked for. Except that I had to pay 11 dollars for my seat. Don't know why.
I don't like how the price changes at time of booking from what is advertised. I also don't like how it took more than four attempts to buy and secure a ticket before I was finally recognized. I don't like how I get emailed constantly for advertised low rates, but when I try to log in my email is not recognized.
I always book my flight through justly. It's easy and reliable and has mostly the cheapest flight available.
I have used Justfly for the past several years and to date I have had excellent service. When I called to inquire about scheduling issues I was greeted warmly by the person on the phone and they were able to resolve all my issues.
Positive experience, Easy and able to combine desire flight departures. United airlines should offer the basic on luggage like the other airlines, one small luggage and one personal item.
My daughter and I traveled to Africa and insured our trip in June. From no fault of ours we missed our return flight... I called JustFly and they regretted to tell me there was NOTHING they could do! Not even book us another ticket as they do not book same day tickets. (Claimed this was their policy... Grace a supervisor there told me later this is not the case.) I called the travel insurance and each airline company who we were to fly with and each one told me the only thing we could do is call them again and beg for them to book us another ticket. I finally got on the phone with a human at JustFly and she booked us two return tickets all to get an email 23 minutes later that they had cancelled our tickets! For NO reason. I called my credit card company to make sure there was no problem with the transaction. They informed me my credit card was never even attempted to be charged. I was in tears. I called JustFly back and asked what the problem was and begged her to rebook our tickets. Again she informed me that she was unable to book same day tickets. I ended up having to go inside the airport and buy return tickets at the counter. I spent hundreds of dollars on my cell phone bill being on the phone for over 2 hours through the entire ordeal. When we got home I called JustFly certain that they would shed some light on the cancelled flights and "policies" that were misinformation. Grace the "only"
Supervisor who would take the time to speak with me apologized and said there was NOTHING they would do. Absolutely NOTHING. NEVER fly with this company! EVER! I have traveled the world with my kids and have NEVER had any negative experience with a travel booking company!
Nicely designed site along with helpful videos. As a first time user i felt like it was secure and everything submitted as it should. Highly recommend!
Very competitive pricing. No pblm wuth web site. Nice experience. Familiar airlines n no problem understanding directions. Would definitely recommend to family and friends!
I don't know whether the itnearary I received from jet fly should be taken as confirmed and can I go to airport on August 12 in Washington DC and show my itinerary. Can I talk to some one about this and other issues. This is the first time I am going through you. Pl help me.
V Srini Srinivasan
Right to the point; straight-forward cut n' dry purchase! Please send your phone number so that I can thank personally! I appreciated that the airline directly charged my credit-card!
When I researched cheap flights.com, I made my request for flights to Rome. The 1st listing of comparison was JustFly. The price was great... I decided to look no further with wasting time and getting lost on the internet. Booked it fast... I'm thrilled.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Luis,
Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but there can be a delay between the time a fare is sold out and the search results are updated.
We're also gone ahead an ensured that you've been unsubscribed from our mailing list. If you need any assistance logging into your customer account, please contact us at 1-800-717-5015.
Kind wishes,
JustFly Team