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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Easy and effective. I felt confident that I received the lowest price. Pleasant experience. I always use Justfly to book my travel and I will cotinue.
This was my first time purchasing from justfly and I happened to find a great deal immediately upon searching for a flight. Thank you!
My traveling was safe and I was happy with the service, and I will be traveling again with you guys.
Low Prices & Shortest Flights Time, Thanks! Why so much characters for my review? Keep review plain & simple.
I was very satisfied with my experience! Everything was in order and clearly stated. Such an easy process and smooth transaction!
I would definitely recommend using JustFly to book your airline reservations! Done in minutes, transparent and user friendly website. Will definitely be back next time!
I booked a round trip ticket to Tokyo but had to change the return date. I was told on the phone that the times would be the same but when one day later I got the confirmation, I suddenly had a ten hour layover.
I called to say this was a mistake and could this be rectified. I was told that it couldn't because it had already been changed. When I explained that these were not the flights they confirmed on the phone I got no where.
I asked to speak with a manager. I spoke with PJ who said he would send me an email that I could reply to and have this investigated. I'm still waiting.
This is my second time booking a flight with JustFly. It was flawless each time. Got the best price with the best departure and arrival hours.
Justfly always finds me the best deals and does it fast without any trouble. I always choose justfly and have booked through the site five times now.
Easy to do. Prompt paperwork. Shouldn't have a seat sellers service that is free with the airline by calling them.
I didn't have any problems booking, but I wasn't pleased that I couldn't select our seats with Virgin without paying a fee. Still, it worked out at the gate as we were all seated together.
Customer service takes hours-- mostly to tell you bad news or a too expensive fine. My mom's 90th bday festivities needed to be earlier than original booking and so the current the cancellation flight cost $275! Because original half flight ticket booked months ago $187 (wouldn't allow replacement/cancel) so now I have paid both $187 & $146 for same destination ticket 5 days earlier. Justfly could have profited by trading in my ticket (+$41)-could still have made a profit but instead now the already-paid $187 seat goes unused because I needed a different date to accommodate possibly last birthday of my 90-year old mom. Empathy is a good feature for a company if they are in it for the long haul. It's annoying to pay 2x! Now one seat goes unused ($187) that I'm sure could have been resold at another Jetfly profit! I don't understand why good customers are not a priority ona business like this. That's a good way to lose customers-especially repeat ones! Difficult and time-consuming to actually get through toCustomer Service also not great feature. I would like to recommend to friends & family but not sure if I can now.
Good selection of flights. Good selection of departure and arrival times. Would recommend it to others.
I was able to pick my flight withe ease, I will be using them again! And the price was just right (easy as pie)...
Overall ok, but I wish I could click on flights before I said I wanted to book to see the connections!
Actually a friend of mine (John J Carvajal) was the one who pushed to buy through Justfly and it worked in a very efficient and positive way
This was my first time using the site and it was a great experience, easy and fast! Happy to have gotten a great deal on the flight too :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members