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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Site was easy to read and rates were very good in comparison to peer group.
I would consider using site again in the future for other destinations.
I booked an international flight via Kayak and found a flight through JustFly that was close to $100 cheaper than the next cheapest flight. It was a very simple booking process.
Ur customer service when I called for advice was very professional, courteous also treated me with respect and was very very knowledgeable taking the time to welcome me to ask any question I may have about transportation after landing in Budapest also looked over my return flight and offered advice. After speaking to agent I am now comfortable.
Just wanted to book a flight. Don't need to be besieged with offers. Won't use them again. It really was an accident. Normally book direct with the airlines. These sites do not offer any savings, just aggravation.
From getting the email alerts to the purchasing of the tickets, everything went well with JustFly! I would use them again... thank you!
Cheap flights. Just wish it was easier to modify reservations without high fees. I had bought a one-way, then saw a cheap round-trip. At the cost of modifying/canceling, it made more sense to just buy another one-way for a tad more money. Satisfied overall.
JustFly is a con job. They asked me to pay $150 dollars to cancel my booking to get $745 dollars back from a $1000 flight. Then they call me the next day just to tell me that actually I can't get a refund and I need to pay another $250 dollars just to change the flight. Which one is it!?
Hi Zenzele,
Thank you for taking the time to review our services. We've located your booking as per your Facebook message and we're currently looking into this for you. We'll be in touch shortly to help resolve the matter.
Kind wishes,
JustFly Team
I always find the cheapest flights on this site! There are never any issues with the functionality of the website and navigation is fairly easy. Flights are found from several different airlines to put together the package that fits my needs and parameters perfectly. Whether it is the cheapest cost I'm looking for, timing of the departures/arrivals, or particular airline I would prefer to fly - you can find the perfect itinerary for your needs. In addition, I've mistakenly booked a flight that I needed to cancel, it was a quick 5 minute phone call, full refund, no cancellation fee, and I was able to book the correct flight right away! I HIGHLY recommend Justfly if you are just looking to fly!
After paying for flight, I went to make seat selection, and there were only seats available that had a cost associated with it. If this is the policy, it would have been good to have that communicated before purchase. I felt tricked. I clicked on to your site from Kayak. The price wasn't too bad with seats added--it was just an unpleasant surprise.
Hi DeeAnn,
Thank you for taking the time to review our services. Unfortunately, many airlines do charge fees for advanced seat selection. Seat selection is an optional services, and you are able to select your seats for free at time of check-in if you wish.
We apologize for any inconvenience.
Kind wishes,
JustFly Team
I fly often, this is the first time that I have used Justfly and I am so happy with it. Booking my flight was fast and easy. I received my E-Tickets within minutes. Thank you JustFly :)
Quick and easy and got a great price from what I was seeing from a month of researching. There is quite a long layover, but it was simple to book a reasonably priced room next to the airport.
I got a good price on our flight to Eleuthera and the website was easy to navigate. Yeah yeah yeah love it
Easy ordering, great prices, confirmation sent right away. I have used them before and will again. Thank you
Great deals and so convenient. Anytime I have to fly anywhere I always come to justfly First I have been very happy with the service and the website and obtaining my flights thank you just buy very very satisfied
I easily acquired affordable tickets and am excited for my trip. Was a great experience! I would recommend JustFly to folks looking for affordable last minute trips.
If need change or problem, there are real person behide the phone to help on issues. Call waiting not too long, easy track, reasonable solutions.
They double charged me and refuse to refund money back blaming the airline and asking me to send them original bank statement because the statement I sent them with double charges is a made up paper. Lied that would call me with in 24 hour to resolve this issue and called several hour after telling me that they called but no one picked up. I told them that I was by my phone and have no record of missed calls They promptly charged the story to that they sent me email. Knowing my credit card number and my name refused to provide me with information it they see the double charge "for investigation purposes ". Refused to provide me with the time line when my money will be put back into my account if I decided to send them the original bank statement and hung up on me stating that I was hostile. My trip turning into nightmare
It was straight-forward and easy to use the site. I will book my next flight throught justfly. Hopefylly it will still show the best fares.
I travel a lot and always search other websites with travel deals and I always find better deals on this site. I strongly recommend it to my friends and family.
I was able to use the site easily and find the cheapest flight without having to go to different windows.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephens,
Thank you for taking the time to review our services. We've gone ahead and ensured that you've been unsubscribed from our mailing list.
We apologize for any inconvenience you may have experienced.
Kind wishes,
JustFly Team