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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Always has the best prices and is really user friendly. I always go to it over other cites and I like that you can really customize the travel
I've always driven to my long-distance destination because I can never find a price that I could afford. After looking online I stumbled across some very cheap tickets, this is my first time trying this site and I must say I am a very satisfied customer. No more driving for me.
Trying to rent car--ad pops up and says apply for this credit card, for $ 50.00 off this car rental
Got approved for card--took me out and had to start all over again. No $50.00 off and the prices went up '
Not Happy
I appreciated the flight notifications. They even sent flights that weren't the dates I requested and that proved to be the best price. Thank you.
Appreciate the site, rapid response with booking process for getting my schedule to me via the email. Easy to follow & understand flight.
Found it to be very easy and user friendly and gave me the best deal of all the checking I had done.
I like seeing available flights from different airlines on one site and being able to book on more than one airline for a trip. I don't like not being able to choose my seat at the time if booking and having to wait until check-in.
Well thanks for asking, first of all I was very upset because I saw your flight that caught my eye to purchase and when I had a family member to view the same flight info that I was interested in they havnt found it yet to see the same info and then I call another family member to pull it up so I can get them to join me on this same flight and they too couldn't pull up the same info that I was viewing now that's the second person so we are wondering why? That is we can't see the same prices Im seeing so I take a photo shot of it and send to both of them and NO ONE COULD FIND the same price I saw but anywhoo I did book what I saw and now my famlily members can't FLY the same flight with me and that made us kinda upset until where I got to fly alone and that's weird to us that we didn't see the same info. But other than that I everything else went smooth sooo my rating would be ***** stars ***** stars from me. I hope that answer you concern. Thank you and be Bless
It has been good and usually I use Expedia, but this time, I felt better with JustFly. I had an easy time booking too.
Love this site. I know I can save always when I book!. I dont ever have any troubles with my tickets at all. This site is the best booking site for flights.
Took some time but I found the perfect arriving and departing flights at a pretty good rate. I will use them again in the future
My first time booking here and had a great experience so far. Very Satisfied. Thank you
Found great prices on last minute booking
You could have offered seat selection free of charge instead of charging $15. It should have been free for obvious reason since we are paying for the ticket anyway.
It was quick and easy to find and book the flight I needed. Much easier than trying to get a travel agent to help me out (I have ditched the travel agent by the way!)
If the boarding and flight go as smoothly I might have found my new preferred method to travel!
I made the arrangements for my 92 year old mother (who does not own a computer. I am using my email). The process went smoothly, but on other sites, there is an option to pick seniors and a place to request wheel chair assistance. Also a way to pay for baggage on line. I didn't see any of that with JustFly. I called and requested the wheelchair assistance and had another question and the call center service was very good.
Sally Adorno
Got a great deal and the website interface was extremely intuitive to use. Will probably book through JustFly again in the future and recommend my friends and family to use the site. Always used Kayak and Priceline but I liked JustFly's simplicity.
Based on a friends recommendation I checked out JustFly to make airline reservations. Not finding the "right price" the first time around I opted to receive email notices about prices and the flight I was interested in taking. After receiving the FIRST email update I elected to book my reservation...
This was my first time using JustFky and will use this site again in the future. Will recommend this site to friends and family.
Justfly had the best prices I could find, I don't travel much so finding a great price was just what I needed!
Muy buen servicio y atienden con mucha amabilided tienen exente representantes de servicio al cliente que asen. Sentir muy vien al cliente
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members