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Justfly.comReviews 6,163

2.2

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
741
value
700
shipping
311
returns
511
quality
610

We monitor reviews for authenticity

Kentucky
1 review
1 helpful vote
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Excellent Service
July 16, 2017

Very good experience. The service was very good and with immediate respond and the tickets arrived by email. Also the cheapest fares in the market.

Date of experience: July 16, 2017
New York
1 review
0 helpful votes
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The cheapest tickets are here from a variety of airlines, no complicated steps, just as easy as click on the flight and fill in your info then just wait for your confirmation number, i'm using Justfly for every time I want to travel now.

Date of experience: July 16, 2017
Maryland
2 reviews
0 helpful votes
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Still not thrilled with itinerary but price is good. Was sent same price and flight choices numerous times prior to choosing my flights.

Date of experience: July 16, 2017
Missouri
1 review
3 helpful votes
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Complete rip off!
July 16, 2017

We booked our flights to leave and return on a vacation. We are notified 3 days prior to having long layovers in Denver it went from our initial booking of 1/2 hour to 2.5 hours and in chicago our delay went from 45 min to 2 hours and 50 min! I attempted to make new times for the day we are to leav to avoid the layover and gues what its a $550.00 charge to make ANY CHANGES! ANY! To your flights! WHAT! THIS COMPANY IS NOT A USA BASED COMPANY AND IS RIPPING PEOPLE OFF! STAY AWAY OH YEAH I DID INSURE IT GUESS WHAT THEY WANT YOU TO BE DEAD AND PROOF OF DEATH! NEVER AGAIN NEVER! STAY AWAY FROM THIS COMPANY AND THIS SITE!

Date of experience: July 16, 2017
Idaho
1 review
0 helpful votes
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Easy to Use
July 16, 2017

Not alot to say. I used to be a travel agent and this was very easy to use and get exactly what I wanted.

Date of experience: July 16, 2017
California
1 review
0 helpful votes
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Just fly review
August 17, 2017

My experience with just fly was excellent. It was very easy to book a flight. I will most defenetly use just fly again for all of my flying needs.

Date of experience: July 16, 2017
California
1 review
0 helpful votes
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Beat expedia
July 16, 2017

I had a reservation confirmed with expedia but you beat the price by over 25 dollars which was awesome savings

Date of experience: July 16, 2017
Iowa
1 review
0 helpful votes
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I made a mistake, and called JustFly for help.

The CSR was very knowledgeable, and friendly. My problem was solved in a
A matter of minutes.

Thanks!

Alek

Date of experience: July 16, 2017
South Carolina
1 review
0 helpful votes
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I will use again. However it is becoming more difficulty for me to write 100 characters in this box.

There is nothing much more to say but it was good

Date of experience: July 16, 2017
California
1 review
0 helpful votes
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Many choices
July 16, 2017

Site is flexible and very complete and I booked my ideal flight and will use them to fly to see my deployed son this winter!

Date of experience: July 16, 2017
Virginia
1 review
0 helpful votes
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Thank you for the fast service
August 17, 2017

Hi
It was my first time experience with this site and everything went well. Thank you. I hope I can take a better deal for next time.

Date of experience: July 16, 2017
Ohio
1 review
0 helpful votes
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Very easy to use
July 16, 2017

Was consistent in sending price alerts for different airlines and dates. Great service. Would find the lowest fares. I will definitely use this service again. I have already recommended this site to my friends and family.

Date of experience: July 16, 2017
Texas
1 review
0 helpful votes
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Simple and quick booking
July 16, 2017

My first experience booking on JustFly was simple, quick and straight forward. I will be keeping them in mind for future travel.

Date of experience: July 16, 2017
Texas
1 review
0 helpful votes
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Regular
July 16, 2017

Nothing special if compared with others, sometimes the prices are better, even though very close to other competitors.
Is fast, sometimes takes few minutes to search all possibilities

Date of experience: July 16, 2017
Texas
1 review
0 helpful votes
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Five
August 17, 2017

Service is super excellent thank you very muchi when I first call the person in the other line was very helpfull and professional whiting minutes my problem was resolved I urge every body to used just fly ay time and all the time thanhs so much

Date of experience: July 16, 2017
New Jersey
1 review
0 helpful votes
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Easy booking
July 16, 2017

I like how you can select a departure or arrival one at a time to customize your itinerary instead of scrolling through all the possible flight combinations.

Date of experience: July 16, 2017
Washington
1 review
0 helpful votes
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Excellent buying experience
July 16, 2017

Faster and always got the best deal. Bought tickets twice now. This website is really helpful.

Faster and always got the best deal. Bought tickets twice now. This website is really good.

Date of experience: July 16, 2017
Germany
1 review
0 helpful votes
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Very good
July 16, 2017

I have found some really good cheap flights. Very helpful with purchasing and finding reasonable ways.

Date of experience: July 16, 2017
California
1 review
0 helpful votes
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Good
August 16, 2017

Thanks it was very easy to book this flight.
Wish I could eliminate basic economy flights when deals come up, will not fly basic economy ever again.

Date of experience: July 15, 2017
Illinois
1 review
0 helpful votes
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Flight was great. Toronto's Billy Bishop airport is cool and has great free snacks and drinks. A few delays and some confusion with processes and services though.

Date of experience: July 15, 2017