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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Very good experience. The service was very good and with immediate respond and the tickets arrived by email. Also the cheapest fares in the market.
The cheapest tickets are here from a variety of airlines, no complicated steps, just as easy as click on the flight and fill in your info then just wait for your confirmation number, i'm using Justfly for every time I want to travel now.
Still not thrilled with itinerary but price is good. Was sent same price and flight choices numerous times prior to choosing my flights.
We booked our flights to leave and return on a vacation. We are notified 3 days prior to having long layovers in Denver it went from our initial booking of 1/2 hour to 2.5 hours and in chicago our delay went from 45 min to 2 hours and 50 min! I attempted to make new times for the day we are to leav to avoid the layover and gues what its a $550.00 charge to make ANY CHANGES! ANY! To your flights! WHAT! THIS COMPANY IS NOT A USA BASED COMPANY AND IS RIPPING PEOPLE OFF! STAY AWAY OH YEAH I DID INSURE IT GUESS WHAT THEY WANT YOU TO BE DEAD AND PROOF OF DEATH! NEVER AGAIN NEVER! STAY AWAY FROM THIS COMPANY AND THIS SITE!
Not alot to say. I used to be a travel agent and this was very easy to use and get exactly what I wanted.
My experience with just fly was excellent. It was very easy to book a flight. I will most defenetly use just fly again for all of my flying needs.
I had a reservation confirmed with expedia but you beat the price by over 25 dollars which was awesome savings
I made a mistake, and called JustFly for help.
The CSR was very knowledgeable, and friendly. My problem was solved in a
A matter of minutes.
Thanks!
Alek
I will use again. However it is becoming more difficulty for me to write 100 characters in this box.
There is nothing much more to say but it was good
Site is flexible and very complete and I booked my ideal flight and will use them to fly to see my deployed son this winter!
Hi
It was my first time experience with this site and everything went well. Thank you. I hope I can take a better deal for next time.
Was consistent in sending price alerts for different airlines and dates. Great service. Would find the lowest fares. I will definitely use this service again. I have already recommended this site to my friends and family.
My first experience booking on JustFly was simple, quick and straight forward. I will be keeping them in mind for future travel.
Nothing special if compared with others, sometimes the prices are better, even though very close to other competitors.
Is fast, sometimes takes few minutes to search all possibilities
Service is super excellent thank you very muchi when I first call the person in the other line was very helpfull and professional whiting minutes my problem was resolved I urge every body to used just fly ay time and all the time thanhs so much
I like how you can select a departure or arrival one at a time to customize your itinerary instead of scrolling through all the possible flight combinations.
Faster and always got the best deal. Bought tickets twice now. This website is really helpful.
Faster and always got the best deal. Bought tickets twice now. This website is really good.
Flight was great. Toronto's Billy Bishop airport is cool and has great free snacks and drinks. A few delays and some confusion with processes and services though.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.