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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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****justfly.com is a fraud I purchased tickets for 4 people in December 1,2017 for a trip to Prague in September 2017 I then receive a email from them in July to contact the airline which I did they then tell me to contact justfly and they keep me on hold to tell me I had to wait 24 hours for the new eticket. Guess what I still have not received the eticket 6 days later after speaking to Ian, peter, zayne, Robbie and a supervisor who also told me that I would receive the new etickets with 24 to 72 hours. I have filed a complaint with the bbb and the attorney generals office**** beware of this company they will also tell you that there address is in rickyhill, Ct when in reality the bbb has them registered with a twin number in San francsico, ca ***
I made a purchase to San Francisco & it was so cheap! This agency gives really reasonable deals Id definitely recommend them!
I found what looked to me to be a really good price for a flight, selected it and received a message that i had gotten the deal. However, before I could put in the required information, the price had gone up a over 200 dollars. This happened several times but i finally made a purchase, for more than I had thought I would have to spend when I started the process. Then within hours of my purchase, I saw better prices advertised but saw those ads after the 4 hour window within which I could have cancelled for free.
I hit an internet request for a flight to LA. A number of options came up including JustFly. I had never used it before so I gave it a shot. Everything was easy to use and I was very satisfied with the transaction.
Yes I will recommend to my friends easy booking and quick response for pricing. I will purchase again for my next trip.
John is an extremely knowledgeable, personable and talented pilot. The takeoff and landing were so smooth we were both at complete ease. The views are spectacular from the air. The plane is spotless and well-kept. We really enjoyed the color commentary from John. We could have flown with John all day. It was amazing! Thank you John!
I had great experience ordering plane tickets with JustFly. Log on put in minimal information and JustFly immediately gave me great price/flight options.
This is the only website that I use to buy airplane tickets, I go to Ecuador at least once a year and then local flights, Just Fly always has the best price.
I'm a firsr time user-needed to book a quick trip to Orlando for Newark Glad I went with justfly and saved some $$$s!
The price for the tickets is a lower price. Once you fill out all your information, name, address, ect and click submit the price changes to a higher price. My 3 tickets that I bought each went up by $16 when I clicked the submit button. The temp email they send you as a confirmation until the tickets are actually booked even shows the original price. But the second email confirmation shows a $48 total increase.
A friend had recommended just fly as the best source for scheduling a flight for personal and business. Definitely would recommend.
Have found many great deals on JustFly and have never had any issues. Simple, cheap tickets. Very happy customer. Will use them again for sure.
Everything was simple and direct about what information was being required. Didn't have to fight a bunch of ads. And got a good deal on my flight.
I have been using justfly for a while now. There has never been any complaints, so far is the best i have used so far. Always reliable and lowest prices so that is why i choose to always use justfly when i need to travel.
I will always prefer dealing with a real person, but that becomes less and less likely over time. So, given it's all on screen now, this site was superior to many, offered good comparisons and completed the deal in reasonsnle time. It offered no place for TSA pre-approval numbers, though.
For International Flight usually I use CheapOair website, this time JustFly won me over with the better deal. Awesome
Discovered while using Kayak to Price search. Got a great flight for an even greater price! Read carefully. There are no hidden fees, but the flight I booked did have a special requirement that I cannot bring a carry-on unless it fits under the seat in front of me. I could've upgraded that bit, but meh... Overall, very satisfied.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ricky,
Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but there can be a delay between the time a fare is sold out and the search results are updated.
We see that you have pre-selected your seats for a fee of $47.85. Seat selection is an optional service and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map. You seat selection fee has since been refunded as per your request.
Kind wishes,
JustFly Team