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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I'd definitely use JustFly again for the best price and booking experience. That's really all I can say until next time. :)
Not happy to pay Justfly more than I'm paying the airline in order to book seats. Airline charges $12/seat and Justfly charges $13.95/seat. Ridiculous! There was no notice of the extra fees to book seats when I booked the flight (which would have led me to a different decision since I am traveling with young children and cannot risk being seated apart from them).
Moreover, their service people do not speak English well and so I spent a long time on the phone explaining my simple issue. I kept hearing canned responses rather than an actual answer to my question. Ultimately the service person told me to call the airline, when she knew full well the airline will not help me since I booked the tickets through Justfly. Not happy.
So easy. I called the toll free number for some questions I had and the girl I spoke with was extremely friendly and very helpful. Thank you Justfly!
Excellent service, unexpectedly low Price, ease of use, no complaints at all, would recommend to my friends and family and use again if needed. This has not been the first time that I have used justfly.
I follow a lot of "cheap fare" websites and apps and justfly gave me - by far - the best deal for my upcoming trips. Easy to use site with quick booking pages.
The ease to book was good but disagree with statement there are tickets remaining and then it goes up $20 as you are paying. That maybe reason to go back to Expedia.
Es una página muy buena tiene precios muy bueno en toda temporada es primera vez que compro aquí y esta muy bien mw gusto!
I booked the same flight as my husband on a separate day, because I am 27 weeks pregnant and had to be cleared by my dr. And I booked the same flight same day departure (because dr said I can't fly alone) and when I got to the airport my ticket was for the a different day, on a separate flight from my husband. I then had to pay an additional 135.00 to change my flight day so I could fly with my husband BECAUSE I CANT FLY ALONE. I called customer service and asked for a refund for the 135 because they messed up my ticket, and I was on hold for an hour and a half to then be told since it was my choice to change dates they weren't responsible and wouldn't refund. I then asked for a supervisor and waited an additional hour on hold, and was told that it was my responsibility to constantly check to make sure my flight wasn't changed. And they refused to refund the extra I had to pay to change flights because it was my choice to change the flight because of their mistake the first email says the 24th but my itinerary in the same email I received says I fly out the 23rd.
I booked three times already from JustFly.com and so far I have great experience with them. I recommend to use this webpage for booking a tickets
I found the site very intuitive and it helped me get the best price on my flight to Indianapolis from New York. I plan on checking out JustFly the next time I need to travel!
Great service and no glitches! This is my second time using justly. Hoping for a third soon! I can recommend anybody to use it!
Every simple steps to reserve my ticket as well as calling in to make a quick change. I recieved my ticket confirmation very quickly. After i reviewed it. I wanted to add insurance. One simple click to the number provided i added insurance and again recieved the confirmation number very quickly. I also found what to bring and the size chart very easily too.
Options were good. And the entire booking process was smooth ans easy. Ticket prices were also very cheap.
Very easy process. I booked online then had to change my flight. And they made it very easy. It was very painless and not really time consuming.
More than one flight time, always low price. Easy to find flights anywhere. Secure card site. Never spam emails. Just fly.com is a great site and I ha e recommend it to friends and family. The only bummer is I wish it offered reward miles
My wife and I are traveling to Europe for a cruise for the first time and I was anxious about finding a affordable flights from Orlando to Copenhagen. Thankfully we did, there were so many options that at first I got overwhelmed but finally we chose the flights that would get us there at a good price, in good time, and with good layovers to explore new places.
Great Service I'll be using the service again easy to sign up and get an account. Love the email that gets sent to you on the itinerary and the ease of looking it up can't see enough for a just fly.com great service and I recommend it to all my friends sincerely
I found the system simple and user friendly. It did not take me much time. All the services including hotels and cars are easily available for booking. It is convenient and simple.
Great price. Easy website. Searched on all other sites. They all had the same flights and prices. Just fly best them all.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members