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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Love using Just Fly for the best prices and options anywhere! Highly recommended! Great customer service on top of everything else!
Dont like seat assignment fees, selected not to have it and assigned one anyway. But easy to book and found some inexpensive flights
Was my first time booking tickets online. I was concerned that it would be a big hassel. To my surprise it was very easy and not confusing. Was quick I was done in like 15 minutes
It was easy steps to flying details. The website was clear on how to use it and i was done in not time looking at tripcase.
Very professional service. Will use this site again for air travel. I like the notification feature to price change. Up to date email response.
My husband arranged my airfare to Greenville, S. C. It is the only direct flight from OHare Airport that he was able to find and the timing was perfect for me to fly there and back home. The price was reasonable and I was happy!
Cost of baggage as an add on makes me think of driving instead. It would only cost me 200 dollars round trip in a car with more than 1 person.
I was able to find my flight with ease. Read the fine print of the travel insurance and understand everything. I'd use JustFly to book again.
JustFly was a blessing in finding tickets from Tampa Fl. To Liberia CR at a reasonable rate with good flight times according to our needs. The ease in making our reservations and printing our electronic tickets will insure our using this site again, thank you
Estoy muy contento y satisfecho con justfly de verdad es una compañía muy eficiente gracias justo ahora podre darle la sorpresa a mi familia y amigos de llegar a mi isla puerto rico gracias a ustedes
I was please with my overall experience with JustFly.com Purchasing my ticket was good, ticket prices was in my price range. I would purchase through JustFly.com again in my near future.
Somehow I missed the seat assignment for the return trip but that was probably my error. The booking was fine.
Easy to navigate. Found great deal. First time user, and pleased. Will continue to use. Had been searching for a good deal and was about to give up, then came across JustFLy, and voila, I am going to see my family!
Able to find a flight at a great price and book it in minutes. No hassles! Easier than other internet booking sites. Thanks
Just fly is so simple to use and I tried alot of sites not one found me a better price. I will now go only to just fly. No need to shop around.
I had been keeping an eye on numerous travel sites for a few months before finally pulling the trigger on my flight via this site. It consistently had competitive pricing, but when I was finally ready to buy, it had the best price and itinerary. While this may not always be the case, I had no problems purchasing my tickets or checking out. Very smooth process.
I am satisfied with the prompt deals and low rates. You should offer special deals with Southwest Airlines
Experience we wonderful. Everything worked out just fine, very happy. All flights went extremely well and I was kept informed all along the way by JustFly, which was very much appreciated. Dale anderson
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa,
Thanks for sharing your experience with us! While we do have a seat selection recorded for you, we are happy to refund the seat selection fee as an exception.
A reimbursement of $14.95 will be processed within 2-10 business days to the credit card on file.
We apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team