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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Purchased tickets for my family. No where on the site did it say the price did not include seats. You have to pay extra for a seat. Not a premium seat. You pay for the ticket and then you have to pay for a seat. No seats are included in the ticket price. Had I known I would have made a different purchasing choice. Not honest.
It was very convenient and they have good prices. Didn't take too long for me to figure out which flight I wanted. Will purchase more flights in the future.
I was surprised to see how easy it was to purchase my tickets on this site. I've been a loyal Expedia Customer for years but this time I was not getting the prices I wanted. Thanks to JustFly I was alble to save almost $200 from what I would have paid at Expedia.
Please please please save your time, energy and sanity and do not use this pathetic 3rd party reservation system for anything! Their telephone customer service is an utter nightmare, not so much because of the people but because of the business model and company restrictions that they are forced to work with.
Read this well researched and excellent overview of the problems and issues with JustFly here:
http://www.elliott.org/company-contacts/justfly-com/
I have a novel detailing the more than EIGHT HOURS on the phone over the course of two days, which perhaps I will upload here later.
Hi Jenna,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
This was the third time I have booked with Justfly and each time the experience gets better. I like how the low price you get stays low and doesn't add additinal fairs as you continue on the booking process.
Last month I booked a flight with justfly.ca I then had to change the flight date. They gladly offered to help by changing the date. They said I had to pay the difference for the new flight (understandable) and pay a $150 "change fee". After charging me the difference and the extra $150 they charged me for my original flight. I paid for two one way flights plus $150. Now, justfly is saying too bad and they will not refund any money. PLEASE DO NOT USE THIS SITE! They will charge you a "change fee" for simply booking you a new flight. This company is a fraud. After paying $1118 for a $560 flight, I will never book with justfly again.
Hi Jordan,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Just found an additional $25 for bags. Who knows whats actually next at the airport.
Dont believe it was there when I was shopping the price and checking out!
Hi Mike,
Thank you for taking the time review our services. Upon verifying your reservation, we see that you've booked your flight in Basic Economy. Basic Economy allows you to purchase more affordable tickets, but comes with a few restrictions, including baggage fees. The cabin type is disclosed in our search results, and information about the restrictions is also provided on our checkout page.
Kind wishes,
JustFly Team
JustFly was able to meet my needs in finding affordable flight tickets. This is my first time purchasing flight tickets and JustFly made it easy for me. I also recommended JustFly to my sister.
Purchasing tickets was easy and pleasant experience. No frustrations. Hope actual trip is as easy. Will use same site in future and recommend to others.
I am happy to have found Just Fly for this reservation. This was the only website that put two different airlines together, one going and another for return, to give me a better price and times of day. Also I used their customer service number and received excellent service. Thank you.
Guess you get what you pay for. I booked my flight for 4:15Pm and hit the button to confirm to pay for the flight and the flight time changed to 8:55 pm. I was advised that I had to cancel my flight and wait 2 to 10 business days to get my money back but I can reschedule a new flight at this time. I advised customer service I was not comfortable purchasing a new flight with them because their system booked me on flight I did not choose. Only thing they advised me to do was call my bank once I get the confirmation of the canceled flight. Poor Customer service this was my first and last time using this service.
Hi Leah,
Thank you for taking the time to review our services. We're truly sorry to hear that you've had a negative experience with your reservation. We will share your feedback with our development team and investigate this issue. If any further action is required, we will reach out to you.
Kind wishes,
JustFly Team
I love that the layover was easy, I didn't have to walk far, no long wait for the plain to taxi, and it was hassle free
Overall excellent airlines and prices to choose from best deals out their hands down no competition with other web sites I always tell friends and family about how amazing just fly is.
Everything went smoothly. No hidden fees & much cheaper than booking through the airline itself. Very straight forward & would definitely use them again when I book my next flight.
I would have to say that this site provides the best prices I've ever seen. Keep up the great work!
Great experience with this service; it was quick and easy. The rate was just perfect for a last minute getaway
Cheap and good flights but my flight was changed already not to happy bout it. It will work out but its nice to know what I'm gonna be traveling my fiancé is in the airforce and we are already having to change what time he picks us up and its hard because now he has to take more time off.
My experience was quick and easy and pricing was the best from my search. I had search several sites and couldn't find tickets in the price point that I wanted. I will use this sight again most definitely to book future flights.
The flight that I took was delayed, but it was due to weather conditions. Otherwise the flight was fine.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
Thank you for taking the time review our services. Please note that many airlines charge for advanced seat selection, including Air Berlin. You can select your seats at time of check-in at no additional cost if you prefer.
We apologize for any inconvenience.
Kind wishes,
JustFly Team