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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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We looked, booked & had our confirmation in no time. It was so fast & so easy. I will use JustFly for all of our travel in the future.
Site needed to be refreshed a few times, but great deals! I will definitely use the sight again for future travel plans.
Booked tickets with JustFly from Dulles to Maldives: two parts to flight, Dulles to Istanbul and Istanbul to Maldives. Four days before our flight I got an email notice from JustFly that the flight from Istanbul to Maldives was shifted by one day resulting in a 30 hour layover in Istanbul. I then called JustFly to delay our flight from Dulles to Istanbul by one day so we would just have a 9 hr layover. After spending 3,1 hour sessions on the phone with them, they still could not get us on the correct flight from Dulles to Istanbul. They finally told us to go 5 hours ahead of the flight to Dulles to ask the airlines to put us on the correct flight. When we got to the ticket counter the airlines said JustFly could have easily put us on the flight we were requesting if they had just contacted them. We will not work with JustFly again. They are not helpful if there is a change to your itinerary.
Accidentally booked the wrong flight, called customer service with very little wait time and they helped me out without a hassle.
I booked everything online. Whenever I had a question or inquired about a change, the staff was polite, professional, clear, and very well-informed.
Too many small charges and had to cancel and rebook for $75 five hours later when reviewed. Took several hours and days to receive owed credit.
I had 2 stops for this trip and found it very easy to connect flights and experienced no delays. For a person flying this is a win win situation always! Thank you for your great experience and great customer service.
Very easy to access to all the information.
Fast...,,,,...
The prices were good and the site was easily to use. It didn't demanded much input as it relates to brain power to use it and book tickets. When comparing the site to other sites of similar purpose, this was better in finding price and great flights that will take you to your desire destination safely and at a lower price... Good job Just fly team!
I booked my trip online and needed certain information that I couldn't find. I am sorry I don't know the name of the lady who helped me. She couldn't have been more helpful.
My experience with JustFly was great. I know that I've found the lowest prices for my trip and had an easy experience i doing so. Would recommend to all of my friends!
Justfly.com helped me find last-minute but affordable tickets! I would definitely use this site again!
Justflys has the best prices and it is easy to book a flight. The past couple of times I booked threw justfly they are very accommodating to your needs and wants.
There is great notifications givens in your flight itinerary. The online instructions are easy to follow. They have the best prices.
Web site was user friendly... and very easy to book. Can't wait to book another trip! Justfly.com will definitely earn my business in the future. I am going to even recommend to my friends and family.
Booking was very simple and there weren't any hidden fees once I got to check out. I would definitely book through them again.
I have been experiencing the best surfing on travel search ever in my life.
Too good.
I would recommend anyone who is thinking of traveling to give one shot and I promise accordingly to my experience you will never regret, but be a fab forever.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Norman,
Thank you for bringing this to our attention. We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Kind regards,
JustFly Team