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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Very pleased with my flight to and from my destination. Good service and comfortable space between seats. I will fly Jetblue again.
Unreachable customer service, trash connection, headache cancelation. Do not wasting your money and time! Most other websites, offers better price.
We booked a flight through them and when we got the itinerary, it was incorrect. Calling the customer service to fix this was a headache and all that was offered was to cancel the ticket for a $75 fee. Not acceptable. We were put on hold for an extended period of time when we asked to speak to a supervisor (after being told it would be a 3 - 5 min wait). They want us to pay for their mistake. We don't recommend using this site.
Hi Karen,
Thank you for taking the time in reviewing our services. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)
We apologize for the inconvenience.
Kind wishes,
JustFly Team
Its was exactly what I wanted. Booked like two months in advance and I got a great price for the airport I was flying into. Definitely will use justfly again when shopping around for flights, which is often.
Nice booking, customer service, phone conversation,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Keep it nice, thank you
Before I buy the ticket, I always compare with others website. Justfly always has the cheapest one. That's why I always buy the ticket for my traveling from JustFly. Nothing compare!
This is the worst website I have ever seen till date. Last month due to some personal emergency I had to travel from USA to India and I booked my flights of Qatar airways through Justfly(with in 12 hrs booking), after booking Justfly sent a confirmation email about my bookings and as I mentioned earlier I had to travel due to my personal emergency so I started packing things for my trip, then after 1 hr I thought let me reserve my meals and seats I opened my email then I found one more email from Justfly by saying "Your Booking Has Been Canceled
Your reservation has been fully cancelled and the charges have been reversed. Depending on your bank, it may take up to 7 days for the changes to appear on your bank or credit card statement. Were sorry your plans didnt work out. When youre ready to book a new trip, well be happy to help." What the hell? My mom got expired and my family was waiting for me over there to do final rituals and here Justfly cancelled my bookings... how should I've felt? I called justfly's customer care and all they could say is sorry and we can't help you!
Never trust this website... they are big cheaters!
Hi Kavitha,
Thank you for taking the time in reviewing our services. As per checking, we do see you tried to make a same day booking. Unfortunately as a travel agency, the system can not always confirm same day bookings as it is too close to departure. First email that was sent to you was a notification email advising we have received your request, that email did not include your electronic ticket number. Only once you receive the electronic ticket number is when the ticket is confirmed.
We do apologize for the inconvenience.
Kind wishes,
JustFly Team
Justfly has given me great service every time I fly to the US, which has been about 4 times in the past year. Everyone is accommodating, coutteous and goes out of their way to search for the best prices and flight times that work for me. Thanks to all. Keep up the good job!
I purchased the Seat reservation as well as the extended cancellation policy.
The airline had no record of a seat reservation!
When I called Justfly to see what it would cost to cancel (Since I had paid for cancelation protection) First thing that came on the message was a fee of $250 + Airline fee for cancelation! When an operator cam on the phone they said that the cancelation protection was only for 24 Hrs.
In Both cases I was told that it was in terms and privacy that I should have read. (The very find print.)
I also found going directly to the airline I could have gotten a better deal. (Pay attention to all the other poor reviews! I would have given a ZERO if possible)
Hi Eugene,
Thank you for taking the time to review our services. Once we receive your seat selection, we forward it to the airlines. In the unlikely event that they cannot fulfill your request, we are happy to refund the seat selection fee for you.
A reimbursement of $14.95 will be processed within 2-10 business days to the credit card on file.
We apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team
Justfly.com is very convenient to use and they lay down options to meet customers preferences. I have compared its prices with its competitors and they have the lowest price among all. I luv using this!
It took hours on the phone and many phone calls. Imagine our headaches and dismay! Just Fly told us to call the airline. The airline told us to call JustFly. Nobody took responsibility for the issue of our vacation flight being cancelled. Finally our airline took care of the issue. JustFly did not earn our confidence or money. This is the last time we use JustFly.
Hi Francis,
Thank you for taking the time in reviewing our services. We would like to look further into this however the reference number provide does not seem to coordinate with the review. Can you please provide us the correct reference number by sending us an email at social@justfly.com?
Kind wishes,
JustFly Team
The justfly service was great. Easy to use and the user interface was easy to navigate.
The only complaint and not really sure if justfly could have done anything about it but I selected a flight with an air carrier that went bankrupt so it was nerve racking because I had no idea if my return flight was going to be canceled while I was traveling. It would be great if justfly could exclude airlines that are about to go bankrupt or near bankrupt from their search engine. Or the very least have a warning come if a customer decides to select said airline.
Hooe this don't happens again I booked 2 times for me and my friend and it happened same change prices after I spend my time booking and cost me more at the end
It was easy! I booked through kayak and just fly--from burlington to NYC. I wish prices were lower for last minute flights bc i take them a lot!
Ended up cancelling this flight the day of trip. Had to book on another airline on the spot. Status of flight was completely incorrect. Not aware of delays, serious delays, as in six hours.
Hi Wendy,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team
Great prices! Easy to use. I used justly more than once I was very happy with it so I highly recommend people to use it.
It's saved so much money booking through JustFly. Was the second time booking and it was a wonderful experience.
Before purchasing my plane ticket, i searched many sites for a best price, and for the one that made the most sense to me. And JustFly had the best price that I could find and their site was informative and not confusing. Thanks JustFly for helping me get to Texas for my sisters wedding!
We used this for the first time and will definitely be using it again! We were able to find airline tickets at a great price across all airlines!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rovshen,
Thank you for taking the time in reviewing our services and we are so sorry to hear you've had a negative experience. We would like to look into this for you but would require a little more information on the issue. Can you please send us an email at social@justfly.com with your 9 digit reference number as well as a brief description of the issue?
Kind wishes,
JustFly Team