The utmost WORST Booking Agency
Predatory Experts!
First, the surprise seating selection fees with a suttle warning 'not selecting might cause delays' bumping!
From there additional fees for everything under the sun, and unsolicited emails after declining.
Next, errors in personal information on travel documents that upon confirmation they ignore corrections. Causing potential boarding problems. Once they acknowledge the corrections they want to charge a fee to process corrections through the system. Bad news is the independent airlines will not make the edition since booked through a "third-party" agent. Then, after accepting corrections need to be done, they call it a 'New Package' and double orginal cost with fees for correction and handling! Try canceling it starts with a fee of $235 + handling fee.
Originally started at $1,147 slowly creeping to $1667, and jumping to $2,346! WOW! PREDATORY PRACTICE, EXTORTION
Being in Canada doesn't protect them. Get the Word out there, Doesn't end, they need to stopped swindling. NOW!
I was please with my overall experience with JustFly.com Purchasing my ticket was good, ticket prices was in my price range. I would purchase through JustFly.com again in my near future.
A couple months before flight to Korea, I receive an email titled "IMMEDIATE ATTENTION REQUIRED" and said there's been a change in flight. I had to call in (40 mins) to realize that Air China had cancelled this flight, and I will need to reschedule.
Sure, maybe these things happen. We reschedule a flight that will layover in LA before going over to Beijing then to Korea. A few days later, I get the "IMMEDIATE ATTENTION REQUIRED" email again. I called them again, and the customer service didn't seem to know why I needed to call them. She repeated the flight details, and I was happy to confirm them.
Now, a month before my big trip, I get a voicemail from JustFly saying that my flight is not possible, because it's laying over in another country...
I have called JustFly 5 times by now, each time with at least 30 minutes wait time. I am not happy with their service at all. If you want to save yourself the time, stress, energy, and lost years from your life, stay away.
No problems. Smooth process, good customer service and interface. Will certainly use again. No problems. Smooth process, good customer service and interface. Will certainly use again.
I find the booking policy as to luggage difficult to understand. I'm a senior and I'm going to Texas. I'm going to contact the airline for clarification.
Terrible customer service. They are not helpful in any way. We paid way more than the ticket was listed for and they wouldn't do anything about it. We even bought the travel insurance that THEY recommended and it didn't do anything for us. STAY AWAY! DO NOT USE THIS COMPANY!
I was stitting right by my room mate. We both ordered the same flight he got his done one minute before me and when my was compleate my ticket was 50 dollars more! This to me is ignorant!
The customer service people will not refund me over $5000 because their agent needs to call the airlines and they won't. They refuse to connect me to their agent center or their manager and they refuse to put in the request for me! I've spoken to them 4 times in the last 2 days, multiple holds and call backs. They took my money and won't give it back or do anything about it. FRUSTRATING AND RIDICULUS! HORRIBLE!
Great customer service
Representatives very knowledgeable
Great job, try very hard to get best fares for customer
Great job with Customer service
Representatives very respectful to customer
Very patient with customer
I had to book a very last minute flight for family emergency but the price was ridiculous. But Julyfly.com gave various options for the CHEAPEST price available online. Thank you.
Great price... so great in fact, that I thought it wasn't a real one, but it was! Super quick and efficient processing and confirmation... I will definitely use JustFly again!
If there is a positive review for this company, disregard check out BBB reviews you will see the truth. See for yourself, Please read the experiences.
Hi Enez,
Thank you for taking the time in reviewing our services. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)
We apologize for the inconvenience.
Kind wishes,
JustFly Team
I had to call them since the ticket I wanted was phone only. I spent 45 min on the phone and they confirmed everything gave me confirmation number. As soon as I hung up the phone they emailed me saying RESERVATION IS CaNCELLEEd! Mind you I was on the website for 20 minutes prior to that and everytime i would try to book a flight it said it went up $34 each time I would choose a different one! Which is the reason why I called. I am sorry but $#*! THEM!
CORPORATE CRIMINALS! LIARS! DO NOT USE JUSFLY!
I booked flight to leave March 17th 2020 and it was cancelled due to the pandemic and more than 2 years later I have not gotten my money back and they have repeatedly LIED and STOLEN my money!
Will tell you that ots going to cost one amount thwn right before check out raise the the cost thwn charge your credit card even more then they told you
Hi Glenn,
Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but the fare is only locked in once your booking is ticketed.
Kind wishes,
JustFly Team
Have been trying to contact JustFly for last ten days... phone... emails... NO RESPONSE... take your business elsewhere... They are a bunch of losers.
It was very convenient and they have good prices. Didn't take too long for me to figure out which flight I wanted. Will purchase more flights in the future.
Tried to view my dead mother's obituary online and justfly advertising actually prevented me from clicking on the link. Talk about extremely bad taste
First of all waiting time is horrible.
And they changed extra 3 times with out my constant when I asked them computer problems. I'm advising you please refund me asap thank u.
Terrible customer service and wait times - even with business class ticket they want to tack on an extra 150 dollars for making a phone call. Sorry but Ill never use these clowns again...
Hi Andre,
Thank you for sharing your feedback with us. Customer care is our biggest priority, and we work hard to ensure that each member of our team is capable of assisting travelers with any issue they may be having. We are always looking to improve our service, and we are happy to provide additional training when needed.
As a travel agency, we do have separate fees from the airline when it comes to any changes or cancellations even if a ticket is a business class ticket. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions) Please note that we do not have a fee for making a phone call to us and since no changes were made, no other fee was charged to you.
We apologize for any inconvenience.
Kind wishes,
JustFly Team
Overview
Justfly.com has a rating of 2.2 stars from 6,163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Clifton,
Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but the fare is only locked in once your booking is ticketed.
Kind wishes,
JustFly Team