Would not issue a refund despite not being able to use the flight purchased. Very disappointing to have such a lack of customer service. Not to mention being out the money.
JustFly provided with the best options to fly, with best comparison to different flights and helps you select the best time suites you, not only this it also gives you pocket friendly options.
NEVER USE THIS SERVICE. THEY TELL YOU THAT YOU HAVE A SEAT THAT DOESN'T EXIST. BUY TRAVEL INSURANCE. THIS COMPANY IS BOGUS AND A DISASTER. YOU WILL END UP PAYINT FOR A SECOND FULL PRICE TICKET AND THEN TRYING TO RECOUP YOUR PAYMENT TO THIS HORRIBLE THIRD PARTY. NEVER AGAIN. NEVER.
Hi there,
Thank you for taking the time in reviewing our services. We would like to assist you with this but would require some further information? The reference number provided was for a flight scheduled on November 6th. Were you able to board this flight? Can you please send us an email at social@justfly.com with your reference number and further details so we can look into this?
Kind wishes,
JustFly Team
I've been using Justfly for nearly a year to book my flights. I always call their hotline to book and I have yet to experience a dropped call from their agents.
The site works fine. The one thing I really liked is that I found the cheapest prices for flights. I looked a several websites and this one had the best prices.
I come to know just fly recently. But it is now my most favourite to book my flights. Whenever, I use justfly, it just work quickly.
Good work. Keep it up
Your website was very easy to navigate through. I don't travel a whole bunch and I would like to say I sure appreciate your service. I will travel through your company again. Thank-You
Easy process to book flight and clear pricing provided updates on pricing and availability of flights to facilitate selection of flights suitable for my travel needs
Easy to maneuver and get the VERY best price. It was cheaper to fly on a major airline using your service, than it was to contact a low frills airline from the "other" airport that I would prefer NOT to use. Now, I am able to get where I want to go, from the airport that I REALLY like, for a cheaper price! I'm ALL happy!
I had a booking to go to Nigeria for a wedding in May 16th due to COVID19 my flight was cancelled and I called justfly and I was promised a refund. Since them I had being calling justfly with no reply, all you get is their answering service that tells you to travel when they want that they can not help you and I paid about $1000. I do not know what to do and I can't afford a lawyer. On May 22nd I called justfly and spoke with an agent called herself Sky and she told me that my refund will be processed, she even gave me a case number but it will take time due to the volume of refunds they had to do. I have called them every no response their say that they area not in their office due to COVID19
The first time I went backpacking across Europe happened thanks to the help of JustFly. Their flights always come up as the cheapest so of course I book with them.
I don't have time to mess around with this process. Justfly makes it fast and easy. Good prices. Easy to sign in and sign out. Keeps my trips easy to find.
If you don't have any problems a very good site. If you have a problem there is a concerted attempt on their part to make sure you cannot have any meaningful contact with them.
I felt very cared for, like they were very patient with me. They asked relevant questions, and almost all the questions I asked, I received a satisfying answer.
I travel a lot and always search other websites with travel deals and I always find better deals on this site. I strongly recommend it to my friends and family.
I checked several sites, Justfly offered more flight options from more airlines than other sites I checked. I found a ticket with better flight times and paid a lower price.
Everything is very clear and prices are cheap. They include the taxes and fees within the price of the ticket and you can see the breakdown which is very helpful.
I wish there was 0 starts to review this Travel Agency
I had a worst experience with them. My mom is 75 years old, she has an emergency and need to fly back immediately. I was on the line with them for 3 hours in the morning, promising me that she is on tomorrow's flight and I will get a confirmation within 2-3 hours. Needless to say I received NONE. I called again around 1 PM, again I was promised that within 2-3 hours I will receive the eticket. Ofcourse, I did not receive anything.
I called again, just now, 7:35PM to hear again... 2-3 hours. I sure called Air France, so the agent told me that she is not on this flight.
DO NOT USE THIS TRAVEL AGENT
I paid the extra fee to reserve my seats but after being charged the extra fee a note came in saying it was at the Airline's discretion whether I would receive the seats. Well the Airline's discretion was not to put me in the seat I paid for and on the return trip, the Airline's discretion was to put me on the very last seat on the aircraft. DON'T PAY THE EXTRA FEE TO RESERVE your seat! I would like to have seen that note about the Airline's discretion before I spent the extra money.
I have used JustFly for a few trips now and have always found the website to be easy to use, along with the best prices. I will continue to use JustFly for future trips.
Overview
Justfly.com has a rating of 2.2 stars from 6,163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shelley,
Thank you for taking the time in reviewing our services. With the reference number provided, we do not see any refund was requested. Please note that depending on the airline, tickets are not always refundable.
We apologize for any inconvenience that may have occurred and please let us know if there is anything else we can assist you with.
Kind wishes,
JustFly team