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Oklahoma
1 review
0 helpful votes
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My Dream Vacation
June 19, 2017

It was easy to make my reservation, but not happy about my seat reservation, I get messages stating to make them and then get a message stating sorry cannot be done...

Date of experience: June 19, 2017
Ohio
1 review
0 helpful votes
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I am extremely happy.
December 7, 2017

I have used this site several times, for trips abroad and in the U.S. I have never been disappointed with the price of fares. The site is wonderful. Works for me.

Date of experience: December 5, 2017
California
1 review
0 helpful votes
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Excellent experience for me.
August 12, 2017

Justfly was an easy and smooth experience for me in travel. It's my first time using it and I will again the next time I travel. Thanks for a wonderful experience!

Date of experience: July 11, 2017
Maryland
1 review
0 helpful votes
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Easy website
July 7, 2017

The website was easy to navigate. I could clearly see my options, there weren't any surprises. Checking out was simple and I had my confirmation email immediately.

Date of experience: July 7, 2017
Connecticut
1 review
5 helpful votes
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Dissatisfied!
October 8, 2017

This was my first and last time using Just Fly. I booked 2 roundtrip tickets JFK to Lisbon on TAP on the phone with a representative called Ken. I clearly asked him if seats and baggage were included with the price. He said seats would be assigned at the end of the purchase and baggage was included. We did pick seats however, 2 days later I eeceived an email from TAP saying baggage and seats were not included in my fare. I called TAP and after a long wait did speak to someone who said I did have a seat just not an assigned one. This was CLEARLY MISINFORMATION! On my booking receipt from Just Fly it says:
Personal item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: 110.00 More Baggage Details
This information is not true! TAP said I had to pay a fee for checked bags since I had a discount rate.
So Beware of using JUST Fly.
I could not find an address to write to anyone and I did not receive any help when I called!

Date of experience: October 8, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Sandra,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
JustFly Team

South Dakota
1 review
2 helpful votes
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Customer service was very disappointing
May 14, 2017

Customer service was very disappointing. I was on hold over 90minutes after I called back to express my concerns about being hung up on by a representative.

Date of experience: May 14, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Susan,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

New York
1 review
0 helpful votes
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The prices are unbeatable!
June 14, 2020

It was easy, convenient and expediate. I am elated with the results of my search. I doubt I could have found better prices especially with American airlines.

Date of experience: June 14, 2020
Turkey
1 review
3 helpful votes
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STAY A Away!
March 1, 2017

Omg my 1St time booking with them and never again, I book because I was getting a good deal, they send me a confirmation email stating these are your e-Tickets, drive 4 hours to the airport to find out there were no reservations under my name! I was traveling to multiple country's with my two kids! They said my reservations were for the next day, but that flight was cancelled so I rebooked with justfly.
The counter told me well justfly never cleared it on our side. Yiu can imagine my frustration with two kids. Called justfly and they said well the airline never confirmed with us. So I asked how come yiu didn't inform me. All they can say sorry for your inconvenience, come to find out none of my tickets going coming going coming to different cities were ever confirmed. The airline said these are 3 party companies, always have problems with them. Justfly couldn't do anything for me...
The lady at the counter saw me crying with my kids, they were kind snuff to get me on that flight rather then waiting for 2 days... honestly I don't know what scam they are running but PLEASE STAY AWAY FROM THEM!

Date of experience: March 1, 2017
Kenya
1 review
0 helpful votes
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Never use Justfly.com! They scammed us. Losing our money was bad but stranding my family in Africa was far worse.
Here is what actually happened to us:
We booked flights for three people from Nairobi WIL to Lamu LAU using the Justfly.com web service. When we arrived arrived at the airport we discovered:

1) The flights we paid for do not exist.
2) No airlines operating out of Nairobi Wilson airport fly to Lamu at the time shown on our itinerary. Not now and not at any time this year.
3) Three airlines fly from that airport (WIL) to our destination (LAU). None of those air had any records showing our names.
4) All three airlines we talked to had relationships with Hahn Air, but none of them had any information about us on their Hahn Air connections.
5) The flight numbers provided on our itinerary are fictitious. No flights with those numbers depart from WIL. No flights depart from that airport at that time.
6) the confirmation number provided to us did not register with the web link that was provided to us for check in.
7) our calls to the customer service number provided by Justly.com we're not answered and we have had no response to our emails to *******@justfly.com.

The only explanation I can think of for the rating now showing on Sitejabber is that Justfly must be scamming their ratings with its own false reviews.

Date of experience: September 29, 2022
Massachusetts
1 review
2 helpful votes
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I dont advice anyone to ever book a flight from justfly. Book directly from the airline because if you miss your flight they will never help you to schedule another flight nor even put you on another flight to pay the different like how every other agency does. Dont ever Weaste your money to book a flight with them. This from a experience I had with them and I lost 854 dollars no refund nothing. Their customer service put me on hold for 3 hours no solution. PLEASE DONT EVER BOOK WITH THEM EVER. Will never recommend them to anyone never..

Date of experience: June 6, 2018
Switzerland
1 review
0 helpful votes
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As the title suggests there are soooo many cheap flights on this website I had a hard time choosing which one to book. I will be flying to BCN from GVA on May 18 and will fly back on May 28, all for $104.

Date of experience: March 22, 2016
Washington
1 review
0 helpful votes
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Easy to understand
May 30, 2017

Booking online was very easy. The itinerary is very easy and clear to understand. No issues to be reported yet, but the flight has not occurred yet either.

Date of experience: May 30, 2017
Pennsylvania
2 reviews
0 helpful votes
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Reservations made easy.
June 22, 2017

Easy to look at all available flights and make reservations for when the flights fit your schedule. Available flight insurance is affordable and added to your total charges.

Date of experience: June 22, 2017
Minnesota
1 review
0 helpful votes
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Going to Chicago
January 16, 2020

Have used the site for previous trips. Eliminated the hassle of dealing with the airport. Everything gets ordered online now. Like the thought of getting the best price?

Date of experience: January 16, 2020
New York
1 review
0 helpful votes
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User Friendliness
January 20, 2020

I appreciate the grid format of the alternate dates function. But I wish you could sort flights by the date they arrive rather than the day they depart.

Date of experience: January 20, 2020
Maryland
0 reviews
0 helpful votes
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Froud
June 26, 2022

Bought two tickets and they confirmed that we were entitled to a suitcase and a carryon. Everything was fine on the way to my destination, but on the way back they charged me for each bag (2) $45.00 per bag, which seems like a robbery on the part of this company. American Airlines told me that it was you as an agency that always did this to travelers. I need a refund ASAP.
Justly Booking Number: 207-395-421
American Airlines Confirmation Number: MTWTOF
American Airlines Confirmation Number: DRAKDY
This is my flight information

Date of experience: May 27, 2022
California
1 review
0 helpful votes
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Would not provide a refund for a cancelled trip. Only option on the website was to receive a voucher with a $70 charge added to the booking. Do not book with these agency!

Date of experience: March 22, 2020
Tennessee
1 review
1 helpful vote
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IT IS A SCAM
April 11, 2018

Do not make the same mistake I did. They will keep taking money from you and upcharging without helping you or correcting the mistakes that they keep making on THEIR end. Heading to the bank to file fraud. DO NOT FALL INTO THIS TRAP.

Date of experience: April 11, 2018
Sarah C. Justfly.com Rep
over a year old

Hi Erika,

Thank you for taking the time in reviewing our services. We would like to look into this for you however we would require a little more information. Can you please send us an email at social@justfly.com with a brief description of the issue that occurred along with your 9 digit reference number.

Kind wishes,
JustFly Team

New Mexico
1 review
0 helpful votes
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This site works better and faster than ANY of the airline sites I've ever used, and it's well-rated by the industry, and so the "hits just keep on comin'"! Set up an email alert when you're first planning on flying, and oh, yes... As soon as some cheap seats open, they'll send YOU little flags to get you flyin'... It's SUPER easy to use and HELPS you make the right choice--WAYFAST! I hate cumbersome travel sites that just roll you around--this one's a straight shot right outta the gate!

Date of experience: June 29, 2017
Florida
2 reviews
0 helpful votes
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Excellent. I was happy to be able to find a flight to accomodate my needs at a very reasonable rate and allows me to fly out of Melbourne opposed to going to Orlando. Very happy.

Date of experience: November 1, 2019

Overview

Justfly.com has a rating of 2.2 stars from 6,163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.

service
741
value
700
shipping
311
returns
510
quality
610
+310