Justfly.com

Absolute nightmare of a site and company. Booked a round trip for two passengers only to have them changed for one way. Now they are currently stuck overseas with no way home. Called to figure out what happened and what the options were and it was like they were reading off a script. They were extremely rude. Told them we booked a month in advance due to a death in the family and that we put in the departure and return dates. Yet they sat there and told me to just book another flight. Told them it was an emergency. Now a child is stuck overseas with no way to get back to his mother. There is no way this is a legitimate business. They have no idea what they are doing or how to even do a simple task. It is practically a call center. This is why we booked online; did not feel comfortable to give credit card information out. They are extremely rude and hard to talk to; it was like talking to a wall. Highly unprofessional. I advise everyone to stay away. This was not the first experience with them. Had many other encounters. One of the passengers has used them multiple times because he liked the rate. But you cant pay me enough to ever use their service again.

This company is terrible. I booked a round trip flight to Auckland and my flight has been changed 5 times. My total travel time JUST ON THE RETURN of this trip is now up to 52 hours. I had to call my employer and change my PTO dates. I am absolutely livid and will NEVER use this company again. I booked my own return flight separately and am close to canceling the trip all together. Each change has been drastic and caused me to need to rebook other events.

I have never written a review before, regardless of how much a company or restaurant has messed up. Though I am just too disgusted and appalled by the pure deceit this company has portrayed I have no choice but to warn others. I am a seasoned traveler and never have encountered such a disgusting company. From their horrendous customer service, (hanging up on me multiple times), false advertising, and blatant deceit on the phone this company has taken the win for worst travel company in the world. The agents claim they don't know what you're saying, speak over you and don't answer your questions. Their supervisors are even worse promising solutions they never intend to follow through. I have never been more disgusted with a company and I pray everyone sees this review before using their business. I have never been treated so horribly by someone I am giving my business to. They are sickening and I hope this review will prevent anyone else going through the horror and deceit their company and customer service provide.

I ordered a flight from TPA to Europe. The company changed my tickets three times due to COVID restrictions in Europe. Each time they charged me a fee. Finally, after the 3rd time, I decided to cancel the trip altogether. They charged me a $200 cancellation fee (directly from my card, on the same day, and not deducted from my refund), even though it was their fault. I submitted a request for a refund on August 25th. Today is Sept. 8th, and the request is still in process. I emailed them several times, the answer was "copy-and-paste".
The previous 2 times they declined my refund, stating they will give me either a voucher for a future flight or they will change my ticket (for a fee). I have all the text messages, documents, and emails.
P.S. The original ticket was for March.
Crazy, horrible service with no regard for the law and basic human morality!

I have placed to less then 18 to 20 telephone calls to this company "Justfly"to get a refund from a cancelled trip, which was promised, by way of e-mail, to happen with 7 days. Now I am being told 6 to 8 weeks, and I have my doubts if any refund will be forthcoming. The carrier "WestJet" has already acknowledged they are not the ones holding up the refund. I have contacted various carriers to inform them of who they are dealing with. Compounding the difficulty, by way of telephone and e-mail is communicating with people who totally lack language skills, and often do not understand or fail to understand what is being said, or how to deal with this process. I tried to ask for a Supervisor, to no avail and have requested answers to various e-mails, which have been totally ignored. What begs the question; DO YOU AS A CONSUMER WANT TO DO BUSINESS WITH THIS COMPANY?

Justfly never reimbursed my flight (cancelled in June 2020 because of COVID). They assured they would, but it's been month.
They do not answer anymore, no customer service unless you want to book a flight. If not, they just hang up! Incredible!
AVOID IT IF YOU DON'T WANT TO HAVE YOUR MONEY STOLEN!

Just fly cunning in all their dealings never, never, never again, will I ever used just fly.com., the reason cause first of all they never show that you are paying USD, second when you ask for customer service help because of the manage booking arrangements has to be change they are not their to answer you, and Third when I saw My luggage allowance online, it was One check luggage allowance and thinking that it was candid the truth but when I check in none check luggage, I paid the highest price for my ticket in USD which I thought it was AUD scam, never again this agents Just fly.com.

As I'm writing this review I've been in a call for over two hours with their customer service. I have been calling them every day for the past few days to change my father's return flight. My father is a 72 year man suffering from a hearth condition that has to change his return flight because his sister is now in the hospital with a critical condition. I have been asked to send their medical records so they would wave their fees. Mind you, I had to call the hospital overseas, with 9 hours of time difference, get permission to release my Aunt's medical records then translate and send medical information to JustFly so they would change the flight and wave the fees. After running around and getting all these information for the past few days, and being on the hold with their customer service for 2 hours, they have just told me that unless there is a death in my immediate family they can't do anything. To say that to someone who has been on the phone for over 2 hours, has been sending them documents for the past few days based on their request AND has two sick family members in critical condition is not only inhumane and insensitive is plain stupid. If you want to waste your time, money, and love gray hair work with them. The best part was when I asked to be forwarded to a supervisor or manager their customer service person claimed that she doesn't have a boss- that was a first! I asked her if she was the CEO and she said no, so I wrote their CEO an email. Lets see if he responds.

We booked a trip from Chicago to Glasgow through JustFly. Our flight to Glasgow was routed through JFK on a Delta flight that is only on-time 33% of the time, with a one hour layover. Of course, the flight was delayed, so we lost a day of our vacation. The return flight landed in JFK, but then we had to take a bus to LaGuardia -- this was NOT well marked or referenced when we were booking. LaGuardia is a total disaster. The bus service didn't take us to Terminal A due to construction, so we had to take another bus to get there, barely made our flight (five minutes to spare). I would never use them again.

Since my initial review of JustFly.com I have received additional charges for a "No Show" fee, which I am contesting. Nearly 6 months after settling the first dispute, which it appears to be in retaliation. It took more than 6 months to get a 90% refund of the $1667, and that was directly from the airlines and not JustFly. They got the $235+ for the cancellation but weren't Satisfied apparently. We'll see what happens next, AG is working on it.
I have joined a class action against them, FYI here are the details if anyone is interested; https://chimicles.com/justfly-com-class-action-investigation/, Chimicles, Schwartz Kriner & Donaldson-Smith LLP, Attorney for this case: Timothy N. Mathews, *******@chimicles.com

Today date is November08,2020.
I don't usually write reviews, but what happened is outrageous
I book a flight for my mother to come to visit us, she came.
Going back home we drove 2 hours to the airport, get there to find out there are no flights at all going to her destination on that day and she had a connection the next day, that will be lost. I tried getting in contact with them for the next 3 hours, they basically shut down at 10:00 pm unless you are buying
I finally got a call back the next day and guess what they were able to get my mom on a flight where a 73year old grandma will have to wait 5 hours for a connection flight and I had to pay over $200 extra because of the fare change. So what the fare change the whole thing was their fault, but I found out, JUSTFLY/FLYHUB/ Momentum Ventures (those are some of the names they use)
I took my losses and will never again do business with them.
Consumer be aware.

Hi we are from israel and we got stuck im america cause of the war.
They have canceld our flights 4 times! And we have a flight to london in a few days and we cant have that flight cause el al does not have a flight on that day so what well we do? And if we want to move the date of the flight it well cost us 800 dollors! Just to move the date of the flight. And they want to refand us for the flight to israel not even half of the price. I am so Disappointed! They are so rude!

I had the WORST experience with Justfly.
Their customer service is so bad!
They lied to me to cover their $#*!.
Three time I called to change my flight dates and all three time they said something else. I asked to hear the record of my last conversation with the previous agent and they told me its not available! They are so rude and they really don't want to help you resolve your issue I find this company very inconsistent and having the worst people to work in the customer service department.
I WILL NEVER BUY TICKETS WITH THEM EVER AGAIN!