Justfly.com

I booked 4 tickets with one search for very specific departure and return dates. However, the confirmation email came with a wrong return date while everything else was correct (reference booking No., departure date, fare and other fees). I called but was told it's definitely me who booked the wrong date. However, when I searched my justfly.com online account, there is the record of my upcoming trip showing the correct dates, fare and the same reference booking No. My search record only showed one search with the correct dates and fares. I was asked to send in a screen shot, which I did and then followed up with a call to customer service again. The agent and her supervisor repeated the same thing I heard the night before (It's definitely me who booked the wrong date). But they didn't address the inconsistency between my online account record and the confirmation email but instead quickly offered to cancel the tickets with $75 cancellation fee per ticket and much higher fare to change back to the return date that I wanted. I definitely smelled a fraud and will dispute this. Be very careful with this site and don't get near for the purpose of saving a few bucks.

1. I ordered two tickets for me and my son and the total amount on the receipt was $3005. 80. However, I have later noticed that an extra $362.28 was deducted from my bank account!
2. After the ordering, I had to cancel it due to sudden flight cancelation by an airline company. They never notified me of the cancelation. I had to pay $300 cancelation fee and rescheduled the flights with an extra fee $1039. 54. Regarding the extra fee, I thought they intentionally charged the inappropriate amount. My husband and I had a big fight against them and they even THREATENED us saying that they would never return the money back if I didn't pay the amount. So I had no choice but paying it. It was very humiliating.

I'm 100% sure that they are criminal company! They totally lack a human conscience. I can see many victims of them by google search. I wonder how their families and children would feel if they knew what they were really doing for their customers. Can their family still be proud of them?

I made the mistake of booking two roundtrip tickets Hnl-Geneva for over $2418 and an addtional $475 for flight insurance. When the last leg of the return was canceled by the airline, I canceled the booking, requiring an additional $70 to do so, anticipating that the ticket prices would be reimbursed. I received a response that I would receive an email informing how to make an insurance claim. None has come and I have spent hours on their website and on the phone on hold trying to make a claim or contact someone to find how to get my my money back. Even if you can get through their voicemail labarynth to a point where someone supposedly will answer no one does after an hourand a half wait. As I now see from other reviews, this is standard procedure for this company, and they should be put of business.

Ordered a ticket through this broker. Airline changed my schedule to something unworkable. I called Justfly 7 of July, took 2+ hours on the phone with their system, in the first place, then I was assured this will be rectified and they will change a ticket in 5 business days. I got into a big job project that kept me up for days and 20 days later - still no new ticket. I call them again and ask get reassured that this is now a priority (another 1.5 hours later) and I can FOR SURE get that handled in 3 business days. 4 DAYS LATER - not even a peep from this company. I call them again and get a reassurance that this will be handled in 48 hours tops. Today I call them and the rep hangs up on me because I "assaulted him". I told them that they are idiots. He was asking me to keep it professional, I mean, you are asking a customer to "keep it professional"? I have been trying to handle this for 27 days no, with absolutely ineffective and nothing but unprofessional actions from your company and you are going to say this to me? While there are 5 days left to my supposed departure flight to another country? These people are absolutely and utterly useless, they are not just not helping, they are actually actively lying to you about the amount of time it will take and don't get back in touch with you to even inform you something isn't working and you need another way to resolve this. Avoid at all cost.

I called to upgrade my ticket and was told I couldn't when minutes before I called spoke to a manager in person at my local airport and he told me I could. I decided to call and make the change and willing to pay the $25 dollars I was told however when I called they told me I couldn't and make wait for more than 1 hour to tell me ok yes you can but have to pay more than$25 that I was previously told. Then our call kept getting disconnected. What a disappoinment... and they charge too much for your third lauggage$150.00

Be careful with their 24HR Cancellation Policy. I tried booking something, after I paid and saw the travel times, it wasn't the time that I wanted so I called Justfly right away, withing 5 minutes of booking. I wanted to cancel, they allowed me cancel but they charged cancellation fees $25 per passenger, there were 3 of us so I got charged for $75 dollars within 5 minutes of booking. They said they normally charge $75 per passenger for cancellations but as a courtesy, they lowered it to $25 per person. I told them that they cannot charge me $75 per person for cancellation fees, my trip total was just $252.60 so how can they charge me $75x3=$225 within five minutes of booking. So be careful when you look at the
24 HOUR CANCELLATION- it's not true. Click the i icon for fine prints.

Bought tickets through Japan, land in Hanada and connecting flight is Narita. I have Phillipino passport with no Japanese visa, JUSTFLY knowingly sold us these tickets. Tried to reroute when JAL asked for visa. But JUSTFLY would not. I cancelled and I am charged $75.00 each passenger because of their fault of not telling us we would need a visa just to shuttle to the other airport in Tokyo to continue with our flight to states... for my sisters funeral... Why to go JUSTFLY... I recommend to stay away from this company. I will post this on Facebook also. And twitter and,,,,,, everyone I know..

I did call to the airlines and they said there's no penalty for what justfly is talking about! I really hope that this company will soon be broken by the lack of consideration for the customers!

I bought my round trip ticket from Just Fly. When I had to activate my ecredits due to COVID flight cancellation, this vendor never assisted me that I was forced to go directly to the airline. They even responded to my email saying that there were no available flights for the dates I selected. That was a lie because I was able to get a flight directly from American Airlines. But as per AA contract with Just Fly, they had to charge me $50 for the rebooking service. Just Fly refused to refund the fee for their lack of service. Never get your airline tickets from this vendor.

THEY ARE MANIPULATING THE CANCELLATION/CHANGE POLICIES AND CHEATING ON CUSTOMERS.
I had a very bad experience booking my ticket on Justfly. They don't make the policy clearly at all when recommending the purchase plan to the customer. For example, the travel plan insurance they recommend you to purchase can not fully refund your flight tickets at all. They only cover emergency accident during travel. Besides, there are a lot of EXTRA fees. You can't change or cancel without paying additional fee to process your request. Ie. You can never get a full refund if you want to cancel your flight ticket, not as what they advertised in the website or in the insurance description.The representatives can't provide any solution but keep saying "once the fee is charged, the fee is not refundable". This is the worse experience I have ever had. I'm very disappointed!